• Oversee the organization’s ongoing operations and procedures by leading, managing, and holding the leadership team accountable. • Set clear expectations, hold direct reports accountable, and foster high performance. • Promote a healthy, open culture and team unity across the organization. • Provide mentoring and professional development to employees, including management. • Drive execution of business plans and ensure alignment across teams. • Serve as a strategic partner to the CEO and simplify organizational focus. • Build and maintain performance dashboards with key metrics. • Monitor departmental metrics, forecast issues, and trigger problem-solving. • Identify and solve root causes of operational issues. • Document critical processes and ensure adherence company-wide. • Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings. • Oversee day-to-day delivery, capacity planning, and resource allocation. • Own P&L outcomes and partner with Finance on budgets and forecasts. • Align operational capacity with pipeline and growth strategy.

• Build highly efficient, tech-enabled systems and processes for scaling operations • Oversee operational execution of concurrent residential camps across multiple geographies • Establish and maintain comprehensive risk management and compliance frameworks • Execute the organization's financial model in partnership with CEO • Recruit, lead, and develop a high-performing remote team

• Collaborate with the CEO and executive team to define and implement company strategy, annual/daily/monthly KPIs, and long-term goals. • Translate strategy into actionable plans across business, clinical, and operational functions. • Lead and continuously evolve SimpliFed’s operational strategy, infrastructure, and systems for scale. • Drive cross-functional alignment around KPIs and ensure performance is monitored and all members are held accountable and responsible for KPIs. • Partner with finance to develop and manage operational budgets, ensuring efficient resource allocation and cost controls. • Collaborate with the CTO to ensure operational processes are supported by scalable technology and data systems, driving automation and actionable insights. • Directly oversee all departments excluding, Commercial (CCO) and Technology (CTO). • Support a distributed, virtual team environment by maintaining operational clarity, ownership, and accountability. • Lead company-wide operating rhythm including weekly team “backstage” meetings, all-hands, and planning cycles. • Oversee hiring operations, onboarding, performance reviews, and workforce planning in collaboration with team leads. • Ensure execution of a consistent and scalable patient experience and clinical service delivery model. • Maintain and evolve clinical protocols, SOPs, and backstage systems supporting service operations. • Champion operational excellence that enhances both patient outcomes, employee satisfaction, and provider satisfaction as we grow and scale. • Maintain organizational compliance with all regulatory, contractual, and legal requirements—including Medicaid and commercial payer requirements. • Ensure all contracts, employee agreements, policies, and operational documents are up to date and securely managed. • Manage operational risk, audit readiness, and security best practices with a high standard for data integrity and family privacy. • Develop and maintain business continuity plans to ensure uninterrupted service delivery during crises or system outages. • Own and optimize the tools, workflows, and documentation systems that power SimpliFed’s day-to-day operations (e.g., Google Workspace, Slack, Jira project management tools). • Partner with functional leaders to scope and manage major cross-functional initiatives and special projects. • Drive continuous improvement by applying human-centered design, systems thinking, and agile principles.

Chief Operating Officer   Who We Are Infotek Consulting is a team of empathetic and compassionate people, and we truly value one another, our clients, and our community. We do not just see the benefits of a diverse, equitable, and inclusive workplace, but we also see it as our responsibility. We have the best employees who excel in a fast-paced and energized environment, making us a leading end-to-end services firm specializing in Deltek® ERP, Microsoft® Service Provider, and IBM Cognos®. Our services include Functional, Technical, and Custom Development Solution Services in which we deliver unique, cost-effective, and high-performance solutions for our clients.   Job Summary The Chief Operating Officer (COO) oversees the organization’s ongoing operations and procedures by leading, managing, and holding the leadership team accountable. As a key member of the senior management team, the COO reports directly to the Chief Executive Officer (CEO) and integrates policies that promote company culture, team unity, accountability, and vision through operations. The COO is responsible for the overall efficiency and performance of the business, maintaining oversight of diverse operational functions, establishing and enforcing policies and processes, and translating the company’s vision into disciplined, day-to-day execution that delivers predictable growth, profitability, and exceptional customer outcomes. Duties/Responsibilities - Leadership & People Management - Motivate and coach department leads to achieve organizational goals. - Set clear expectations, hold direct reports accountable, and foster high performance. - Promote a healthy, open culture and team unity across the organization. - Provide mentoring and professional development to employees, including management. - Strategic Planning & Execution - Translate the company’s vision into actionable annual and quarterly goals. - Drive execution of business plans and ensure alignment across teams. - Serve as a strategic partner to the CEO and simplify organizational focus. - Present a united front with the CEO in leadership communications. - Performance Management & Data - Build and maintain performance dashboards with key metrics. - Monitor departmental metrics, forecast issues, and trigger problem-solving. - Continuously improve operational processes internally and externally. - Issue Resolution & Cross-Functional Integration - Identify and solve root causes of operational issues. - Remove obstacles and resolve cross-functional conflicts. - Integrate departments to ensure organizational alignment and efficiency. - Process Development & Standardization - Document critical processes and ensure adherence company-wide. - Roll out training, audits, and continuous improvement initiatives. - Meeting Cadence & Operating Rhythm - Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings. - Publish agendas, action items, and review key metrics regularly. - Operations Excellence - Oversee day-to-day delivery, capacity planning, and resource allocation. - Drive project health, risk management, and service quality. - Champion customer experience and continuous improvement. - Finance, HR & Administration - Own P&L outcomes and partner with Finance on budgets and forecasts. - Establish compensation, performance management frameworks, and talent plans. - Ensure legal, policy, and security compliance across operations. - Sales & Marketing Alignment - Align operational capacity with pipeline and growth strategy. - Ensure seamless handoffs from Sales to Delivery and address process gaps. - Support implementation of new sales and marketing initiatives.