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German-speaking Customer Service Representative

Location

Namibia

Posted

71 days ago

Salary

$26.5K / year

Seniority

Mid Level

No structured requirement data.

Job Description

German-speaking Customer Service Representative

Surgo PTY

Role Description Join our dynamic remote team as a Customer Service Representative, where your language skills, empathy, and solution-driven mindset will help drive customer satisfaction and business growth. Key Responsibilities - Assist passengers with inquiries and bookings. - Manage flight bookings and re-bookings efficiently. - Provide direct sales and after-sale support. - Maintain high-quality service standards. Qualifications - C1 proficiency in German & fluent in English. - Grade 12 Certificate. - Customer service experience. - A home office setup with stable ground fibre internet (min. 25 Mbps download, 10 Mbps upload). - Namibian citizen, permanent or domicile resident. - Willingness to do shift work. Requirements - Strong customer orientation with a genuine desire to help. - Friendly, supportive, and patient demeanour. - Excellent problem-solving and results-driven mindset. - Collaborative team player with a positive attitude. - Efficient, organized, and self-motivated working style. Benefits - Flight rebate benefits. - Bonus and annual leave. - Subsidized maternity leave. - Equipment provided.

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