ABOUT THE JOB Remote job based in the USA. WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism, owned by Bain & Company, is a leading cloud-based CX benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide. As part of Bain & Company, recognized globally for its great work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally. WHERE YOU'LL FIT WITHIN THE TEAM You'll report directly to a Client Engagement Manager within the Commercial NPS Prism team. Your role will involve supporting the Commercial team, as well as Bain case teams to support delivery of analyses and materials to Prism clients. This includes managing data analysis for client delivery. Successful candidates will excel in a fast-paced, dynamic setting and adeptly handle multiple tasks and workstreams. Key drivers of success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating materials. WHAT YOU’LL DO Analyze large datasets and perform bespoke cuts to drive the story-building of CX insights for clients Develop CX insights and materials that bring those stories to life for clients and showcase the value of Prism Participate in client conversations with Client Engagement Managers (CEMs) to deliver insights and support clients in use of the tool Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed ABOUT YOU: Required: 2+ years of experience in consulting, customer insights, data analytics teams or data-heavy client-facing roles Strong experience with storytelling with data (e.g., building slides in PowerPoint based on data) Outstanding client service skills: responsive, proactive, empathetic and detail-oriented Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results Demonstrated ability to derive insights from complex data Comfort in working with large data sets to execute analysis (in Excel and Tableau preferred) Attention to detail and top-notch delivery standards for clients Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities Strong communications skills and proven track record of collaborating across teams and organizations Nice to Have: Comfort in working with large data sets to execute analysis (in Alteryx, SQL) Irrespective of an individual’s specific background, the successful candidate will be: Collaborative: Works well with others to achieve goals and drive change; customer service-oriented Entrepreneurial: Proactive and productive, able to prioritize tasks and motivate colleagues; a "roll up the sleeves" attitude Bright: Insightful and creative, with strong problem-solving skills and a practical approach; adept at using data-driven insights Communicative: Clear and engaging in both oral and written communication; adapts easily to different audiences Energetic: Enthusiastic, driven, and skilled in building relationships. Team Player: Passionate about their work, enjoyable to collaborate with, and someone teammates and clients prefer to work with WHAT WE OFFER: Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. #LI-remote

• Partner Relationship Management: Building and maintaining strong relationships with channel partners, including resellers, distributors, and integrators. • Sales Management: Lead sales calls and product demonstrations of the Ravelin suite on behalf of channel partners • Channel Strategy Development and Execution: Identify, engage and qualify net new opportunities within channel partners within the Ravelin ICP framework. Execute on commercialisation, pricing and negotiation via channel partners. • Partner Enablement: Providing partners with the necessary resources, training, and support to effectively sell the company's products or services. • Performance Monitoring and Reporting: Tracking channel performance in region, identifying areas for improvement, and reporting on key performance indicators (KPIs). • Target Setting and Management: Build, maintain and report on a pipeline growth to achieve/exceed quarterly and annual target • Promotional Activities: Plan and lead regional initiatives within NORAM + LATAM, being the face of the Ravelin solutions with our partners. Including Roundtables and conferences. • Collaboration: Work with internal teams including product, integrations, marketing, client ops and leadership, to ensure alignment, support and capacity constraints are fully considered.

• Build out custom Brainshark client engagement Videos • Create custom client engagement deliverables • Create custom engagement surveys • Set up and maintenance/support of MMA Resource Portal • Build out iNGAGED App manage client app updates and reporting • Special projects as needed • Assist production team with custom engagement documents for prospects/clients • Assist with distribution of educational materials and user guides for online resources

• Manage a diverse portfolio of 100-200 healthcare accounts, balancing attention between strategic and growth clients • Develop and execute success plans tailored to each customer segment to drive platform adoption and identify and share best product workflows that help them close process gaps and improve success metrics • Identify expansion opportunities within existing accounts and collaborate with Sales on upsell strategies • Conduct regular business reviews with key stakeholders to demonstrate ROI and value realization • Monitor account health metrics to proactively address potential churn risks • Serve as the voice of the customer to internal teams, advocating for client needs and feature requests • Guide customers through product updates and new feature releases to maximize platform utilization • Collaborate with Implementation and Support teams to ensure seamless customer experiences • Track and analyze usage patterns to identify opportunities for deeper platform integration • Develop scalable approaches for managing a high volume of accounts while maintaining quality engagement • Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. • Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience. • Be an expert on EverHealth products maintaining a deep understanding of our solutions.