Ravelin Technology

Pre Sales Manager Department: Sales Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role Ravelin is looking for a Technical Pre-Sales Manager with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for working closely with the sellers to mitigate technical red flags & bottlenecks as the prospect moves through the sales funnel, as well as supporting a smooth onboarding transition to a live paying client. Key Responsibilities Responsibilities External Act as a knowledgeable and trusted advisor to prospective clients on the technical capabilities of Ravelin to identify appropriate implementation and deployment options - Run discovery sessions and tailored demonstrations to gather technical requirements - Support and manage Proof of Concepts where necessary - Liaise with delivery teams to ensure accurate understanding of the prospect client’s platform - Technical consultation during the sales process, and supporting the curation of Ravelin implementation plans - Understand in-depth the prospect’s existing internal fraud prevention, Account Take Over and similar systems - Develop relationships within the prospective client’s organisation Internal - Be a subject matter expert on Ravelin’s solutions and use cases - Collaborate across internal functions, especially Product and Integration - Work directly with internal teams to deliver technical specifications of prospect client’s bespoke requirements - Maintain and improve our knowledge base and RFP answers. - Act and encourage sharing and excellence as one of a pool of resource, globally Skills, Knowledge and Expertise Requirements - Experience in working in a similar pre-sales technical/engineering/consulting roles - Experience in card payments and authentication - Technical awareness of EMVco standards, including flows, data requirements and protocol versions. - Be able to demonstrate a strong balance of both commercial and technical acumen in supporting the delivery of revenue to the business - Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage - Strong ability to engage and manage expectations with different internal and external stakeholders - Strong academic background, preferably Technology or scientific degree - A thirst to learn - Initiate improvements in knowledge and sharing of work for the good of all - Ability to creatively explain and present complex concepts in an easy to understand manner - An ability to understand the business value of the Ravelin proposition and express that in meaningful terms to exec levels in the target client - Knowledge of fraud prevention would be a nice to have Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Channel Success Manager NORAM + LATAM Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of resourcefulness, ambition, thoughtfulness and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role Ravelin is looking for a high-performing individual to help us accelerate our customer acquisition and revenue growth targets via our channel partners. You will be responsible for spearheading our efforts within the region to maximise revenue and growth via our partners. Key Responsibilities Responsibilities - Partner Relationship Management: Building and maintaining strong relationships with channel partners, including resellers, distributors, and integrators. - Sales Management: Lead sales calls and product demonstrations of the Ravelin suite on behalf of channel partners - Channel Strategy Development and Execution: Identify, engage and qualify net new opportunities within channel partners within the Ravelin ICP framework. Execute on commercialisation, pricing and negotiation via channel partners. - Partner Enablement: Providing partners with the necessary resources, training, and support to effectively sell the company's products or services. - Performance Monitoring and Reporting: Tracking channel performance in region, identifying areas for improvement, and reporting on key performance indicators (KPIs). - Target Setting and Management: Build, maintain and report on a pipeline growth to achieve/exceed quarterly and annual target - Promotional Activities: Plan and lead regional initiatives within NORAM + LATAM, being the face of the Ravelin solutions with our partners. Including Roundtables and conferences. - Collaboration: Work with internal teams including product, integrations, marketing, client ops and leadership, to ensure alignment, support and capacity constraints are fully considered. Skills, Knowledge and Expertise Requirements - Proven experience in channel sales or partner management. - Ability to demonstrate success through winning deals and a structured approach to pipeline growth - Understanding of the complexities and ability to navigate a solution-focused sell to large organisations - Ability to demonstrate a complex solution through a guided sales demo, with a focus on prospect engagement - Strong communication and interpersonal skills. - Excellent relationship-building and management skills. - Ability to develop and execute channel strategies. - Strong analytical and problem-solving skills. - Proficiency in using Salesforce. - Ability to work independently and as part of a team. - Strong organisational and time-management skills. - Ability to adapt to changing market conditions and customer needs. - Spanish language skills are a nice to have - Understanding of Payment Fraud (preferred but not required) Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.

Account Manager Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description We are Ravelin. We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of integrity, thoughtfulness, resourcefulness and ambition. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like a great fit for you, we’d love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. As an Account Manager, you will: - Develop and maintain positive long-term relationships with our merchant partners. - Proactively identify and manage new opportunities for clients. - Understand complex problems and communicate solutions in a clear, concise, and persuasive manner. - Be the key relationship partner with senior stakeholders. - Stay informed about all stakeholders within the business. - Work proactively, supported by a wider technical client support and investigations team. Key Responsibilities - Understanding of Payments or Fraud - Account management experience. - Ability to manage multiple projects and relationships simultaneously. - Experience in proactively growing client relationships within an account. - Experience in identifying, developing, negotiating, and closing deals. - Proven ability to influence others and lead client engagements. - Strong negotiation skills. - Highly skilled communicator. - Strong verbal and written presentation skills. Skills, Knowledge and Expertise You are: - Product minded and capable of learning complex information and communicating that knowledge to others. - A strong analytical thinker who thrives in a fast-paced, dynamic environment. - Equipped with a combination of business and technical knowledge to engage effectively with senior-level client contacts. - Bold and persuasive in your communication and presentation skills. - Passionate about using technology to solve business problems. - Proactive and able to manage your own workload and diary for the benefit of clients and colleagues. Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Data Scientist Department: Detection Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Team You will be joining the Detection team. The Detection team is responsible for keeping fraud rates low – and clients happy – by continuously training and deploying machine learning models. We aim to make model deployments as easy and error free as code deployments. Google’s Best Practices for ML Engineering is our bible. Our models are trained to spot multiple types of fraud, using a variety of data sources and techniques in real time. The prediction pipelines are under strict SLAs, every prediction must be returned in under 300ms. When models are not performing as expected, it’s down to the Detection team to investigate why. The Detection team is core to Ravelin’s success. They work closely with the Data Engineering Team who build infrastructure and the Intelligence & Investigations Team who liaise with clients. The Role We are currently looking for a Data Scientist to help train, deploy, debug and evaluate our fraud detection models. Our ideal candidate is pragmatic, approachable and filled with knowledge tempered by past failures. Evaluating fraud models is hard; often times we do not even get labels for 3 months. You’ll need to use your judgement when investigating cases of ambiguous fraud and when you’re investigating the veracity of the model itself. We have to build robust models that are capable of updating their beliefs when they encounter new methods of fraud: our clients expect us to be one step ahead of fraud, not behind. You will be given the equipment, space and guidance you need to build world class fraud detection models. The work is not all green field research. The everyday work is about making safe incremental progress towards better models for our clients. The ideal candidate is willing to get involved in both aspects of the job – and understand why both are important. Key Responsibilities Responsibilities - Build out our model evaluation and training infrastructure. - Develop and deploy new models to detect fraud whilst maintaining SLAs - Write new features in our production infrastructure - Research new techniques to disrupt fraudulent behaviour - Investigate model performance issues (using your experience of debugging models). - Mentor junior members of the team Skills, Knowledge and Expertise Requirements - Significant experience building and deploying ML models using the Python data stack (numpy, pandas, sklearn). - Understand software engineering best practices (version control, unit tests, code reviews, CI/CD) and how they apply to machine learning engineering. - Strong analytical skills. - Being a strong collaborator with colleagues outside of your immediate team, for example with client support teams or engineering. - Being skilled at communicating complex technical ideas to a range of audiences. - The ability to prioritise and to manage your workload. - Being comfortable working with a hybrid team Nice to haves - Experience with Docker, Kubernetes and ML production infrastructure. - Tensorflow and deep learning experience. - Experience using dbt. - Experience with Go, C++, Java or another systems language. Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Partnerships Manager (14 month maternity cover) Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description Who are we Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and ensure both our clients and their customers do not fall victim to fraud. We are a friendly bunch and pride ourselves on having a strong culture and adhering to our values of empathy, ambition, unity, and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you'll learn fast about cutting-edge tech and work with some of the brightest and nicest people around. The Role We are looking for a Relationships Manager to join us on a 14-month fixed-term contract to cover maternity leave. In this role, you will be the primary point of contact and manage Ravelin’s relationship with one of our large banking partners. Focusing on, partner happiness, retention and continued growth. Additional responsibilities include supporting and coordinating the adoption of our technical partners across our wider customer base. You will be expected to maintain high-level stakeholder relationships both externally and internally, running the day-to-day operations while spearheading specific channel partner specific initiatives. Key Responsibilities Responsibilities - Global Relationship Management: Develop and maintain positive long-term relationships with a global channel partner. - Strategic Commercial Growth: Proactively identify and manage new opportunities with existing partners to grow the breadth and value of our relationships. - Commercial Oversight: Provide high-level support to the wider business on commercial partner management and contract negotiations. - Industry Expertise: Keep an up-to-date knowledge of the global payments and fraud industry to act as a subject matter expert for partners. - Workshops & Enablement: Lead and plan regular workshops and training sessions with partners across various time zones. Skills, Knowledge and Expertise Requirements - Industry Experience: Expertise in fraud, payments, cloud computing, API, or data science is highly desirable. Experience collaborating with B2C companies, Startups (Pre/Post IPO), or Scale-Ups is also beneficial. - Partnership History: Requires a minimum of three years of senior-level experience in partnership or account management, specifically dealing with large Annual Recurring Revenue (ARR) values. - Global Mindset: Proven experience in growing enterprise-sized global accounts and navigating international organisational structures. - Communication: Highly skilled communicator with strong verbal and written presentation skills. - Project Management: Great project management skills with the ability to manage multiple complex projects and stakeholders simultaneously. - Commercial experience: Commercial growth, including upsells, renewals, and contract negotiation, is essential. - Analytical Thinking: Strong analytical thinker who thrives in a fast-paced, dynamic environment. - Willingness to Travel: At least twice per year you will be expected to travel to New York to support the partner. Nice to Have - Management Experience: Proven experience in managing teams and leading client or partner engagements. - Team Leadership: Manage and mentor the partnership team, overseeing workload distribution and professional development during the 14-month term. Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Data Science Investigations Department: Investigations Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role We are currently looking for a Junior level Data Scientist to join a fantastic team of client-facing data scientists and client support analysts. You will be working to discover patterns and trends concerning fraud in our clients' data. In this key role, you'll be applying exploratory analysis to form realistic and useful narratives from data, asking “why” as well as “what” and “how". You will interact directly and indirectly with clients to help them understand what is happening with their fraud, and help us to target our efforts ever more precisely. Key Responsibilities Responsibilities - Work directly with clients to provide fraud analytics and ML model insights - Analyse datasets with millions of rows to identify fraud patterns, trends and emerging threats to improve client performance - Discuss specific fraud problems with clients, in order to deeply understand how they manifest and to propose effective and elegant solutions - Prepare reports and present findings of analysis to clients when required - Identify new model features and improve model performance - Optimise the performance of our graph networks using network analysis - Get hands on experience with our cloud infrastructure and make the most of the available tools for enhancing our clients’ data and performance - Build internal tools in Python for optimising and improving our analytical capabilities Skills, Knowledge and Expertise Requirements - 1 years' experience or training as a data analyst, intelligence analyst or data scientist - Strong critical thinking skills, intuitively curious and able to diagnose data issues - Strong communication and presentation skills - Diligence, attention to detail, ability to prioritise and follow through on tasks - Experience with SQL - ability to run complex queries to answer your own questions - Experience with Python for data analysis - Knowledge of supervised and unsupervised ML techniques - Desirable: some knowledge, understanding or experience of network analysis - Desirable: hands-on experience with DBT Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Senior Integration Engineer Department: Client Operations Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role We are looking for an experienced Integration Engineer to help lead clients through the integration process, and someone who will also line manage other Integration Engineers and to drive process improvements within this area Within our Integrations team, you will be working alongside a Project Manager on individual client integrations, understanding how to guide clients to ensure they get the best possible performance from Ravelin. You will also be looking to drive innovation in the Integration Engineer role, to improve repeatability and scalability. In this role, you will be working closely with our internal data engineering, machine learning and fraud analysis teams, being a bridge between them and our clients. Key Responsibilities Responsibilities - Act as a leader in establishing and developing best practices for Integration Engineers. - Support the Director of Integrations on initiatives around data quality and integration reviews. - Line manage a number of Integration Engineers, supporting and coaching them in their role. - Work directly with our clients to guide them through the integration process from start to finish, understand their payment flows, and highlight relevant product features. - Proactively carry out regular data quality checks and data wrangling throughout the integration process. - Stay ahead in client communications to manage expectations. - Collaborate with our Data Scientists, Data Engineering and Product teams to decide on the most appropriate approach for the client, based on what the client is trying to achieve. - Review existing integrations, including following up on changes flagged by the client, fielding questions, and advising on improvements. - Pragmatic problem solving - getting a client integration across the line often requires getting two very different systems to work with each other. - Actively promote knowledge sharing within the team, which includes documenting the working methods and specific integration details for each client. - Build a deep understanding of Ravelin's products and systems. Skills, Knowledge and Expertise Requirements - Minimum 3 years experience in line management. - Experience of process improvement, automation and the challenges these bring (ideally in relation to complex data sets) - Ability to build strong relationships with different parts of Ravelin and our clients, and to break down difficult concepts into easy language. - Strong data analysis skills, especially familiarity with BigQuery/SQL. - Detail-oriented and tenacious to ensure the accuracy of the data that clients share with us. - Self-motivated with high dependability. - Being able to confidently interact with RESTful APIs. - General understanding of web and server technologies, including HTTP and JSON. - Strong documentation skills Nice to haves - Familiarity with the command line and scripting (Bash, Python). - Knowledge of the fraud or payments industry, along with a general understanding of web payment flows and the parties involved. - Experience with SDKs. Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Role Description We are looking for a talented front-end engineer to help build our growing fraud technology platform. In this role, you’ll play a key part in crafting the client-side of our web applications, transforming complex company and customer needs into sleek, user-friendly experiences. Our codebase is built with React hooks and TypeScript, and is supported by a modern development ecosystem. As part of our engineering team, you'll be working on high-volume applications that directly impact how we detect and prevent payment fraud on a massive scale. This means you’ll have the opportunity to collaborate with a diverse team of talented engineers, designers, and product managers to create intuitive and scalable solutions. Key Responsibilities - Design and implement intuitive, scalable, and responsive user interfaces for our fraud detection products - Work closely with engineers, designers, and product managers to translate business requirements into high-quality, functional applications - Write efficient, maintainable code that performs well under heavy load - Participate in code reviews, testing, and the continuous improvement of our internal development standards and best practices - Continuously learn, grow, and adopt new technologies to keep our applications at the cutting edge Qualifications - 2+ years' work experience as a front-end engineer - Working experience with JavaScript/TypeScript and at least one modern JavaScript framework (React, Angular, Vue), HTML, CSS, Git, and APIs is essential - Familiarity with browser testing and debugging - Experience writing unit and integration tests - An understanding of layout aesthetics and user experience principles - An ability to perform well in a fast-paced environment - Excellent analytical and multitasking skills Requirements - An understanding of the entire web development process (design, development and deployment) - Experience with React and TypeScript Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.

Who are we?  Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.  And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.  If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role Ravelin is looking for a Technical Pre-Sales Manager with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for working closely with the sellers to mitigate technical red flags & bottlenecks as the prospect moves through the sales funnel, as well as supporting a smooth onboarding transition to a live paying client.  Responsibilities External - Act as a knowledgeable and trusted advisor to prospective clients on the technical capabilities of Ravelin to identify appropriate implementation and deployment options - Run discovery sessions and tailored demonstrations to gather technical requirements - Support and manage Proof of Concepts where necessary - Liaise with delivery teams to ensure accurate understanding of the prospect client’s platform - Technical consultation during the sales process, and supporting the curation of Ravelin implementation plans - Understand in-depth the prospect’s existing internal fraud prevention, Account Take Over and similar systems - Develop relationships within the prospective client’s organisation Internal - Be a subject matter expert on Ravelin’s solutions and use cases - Collaborate across internal functions, especially Product and Integration - Work directly with internal teams to deliver technical specifications of prospect client’s bespoke requirements - Maintain and improve our knowledge base and RFP answers. - Act and encourage sharing and excellence as one of a pool of resource, globally Requirements - Experience in working in a similar pre-sales technical/engineering/consulting roles - Experience in card payments and authentication - Technical awareness of EMVco standards, including flows, data requirements and protocol versions.   - Be able to demonstrate a strong balance of both commercial and technical acumen in supporting the delivery of revenue to the business - Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage - Strong ability to engage and manage expectations with different internal and external stakeholders - Strong academic background, preferably Technology or scientific degree - A thirst to learn - Initiate improvements in knowledge and sharing of work for the good of all - Ability to creatively explain and present complex concepts in an easy to understand manner - An ability to understand the business value of the Ravelin proposition and express that in meaningful terms to exec levels in the target client - Knowledge of fraud prevention would be a nice to have Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

• Partner Relationship Management: Building and maintaining strong relationships with channel partners, including resellers, distributors, and integrators. • Sales Management: Lead sales calls and product demonstrations of the Ravelin suite on behalf of channel partners • Channel Strategy Development and Execution: Identify, engage and qualify net new opportunities within channel partners within the Ravelin ICP framework. Execute on commercialisation, pricing and negotiation via channel partners. • Partner Enablement: Providing partners with the necessary resources, training, and support to effectively sell the company's products or services. • Performance Monitoring and Reporting: Tracking channel performance in region, identifying areas for improvement, and reporting on key performance indicators (KPIs). • Target Setting and Management: Build, maintain and report on a pipeline growth to achieve/exceed quarterly and annual target • Promotional Activities: Plan and lead regional initiatives within NORAM + LATAM, being the face of the Ravelin solutions with our partners. Including Roundtables and conferences. • Collaboration: Work with internal teams including product, integrations, marketing, client ops and leadership, to ensure alignment, support and capacity constraints are fully considered.