Role Description Member First Mortgage is seeking a detail-oriented, organized, and customer-service-driven Servicing Assistant I to support our Servicing Department. This role provides telephone and electronic support to borrowers and assists internal teams with mortgage servicing tasks, ensuring accurate and timely processing of member requests. - Serve as a key point of contact within the department, handling member inquiries. - Assist with documentation and support daily operational tasks. - Maintain accurate documentation of all communications and actions in internal systems. - Pivot between different tasks and support various departmental projects as needed. - Work independently while collaborating with team members to ensure high service levels. - Escalate complex issues or concerns to the appropriate team member. - Perform other related duties as assigned. Qualifications - 0–2 years of experience in a customer service or office environment preferred. - Basic knowledge of mortgage documents is helpful. - Experience in a mortgage servicing or financial environment is a plus. - High school diploma or GED required. - Additional coursework or education in finance, business, or related field preferred. Requirements - Strong customer service mindset with relationship-building skills. - Basic knowledge of mortgage documents and servicing terminology. - Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams. - Detail-oriented and highly organized. - Ability to follow detailed instructions and work independently. - Ability to pivot between multiple tasks efficiently. - Strong communication skills, both verbal and written. - Ability to handle confidential information with discretion and professionalism. Benefits - Generous and competitive healthcare packages. - Employer paid short-term and long-term disability. - Employer paid Life Insurance. - 100% Employer paid Vision. - 401K Plan with match. - 20 days PTO - no waiting periods! - Fun, laid back, and collaborative team environment.

• Work side-by-side with our customers to understand their unique challenges and represent the customer as you work with the Rune engineering team to shape product development. • Collaborate cross-functionally with Rune engineering, product, business development and executive teams to ensure each team is engaged and working towards customer success. • Be comfortable that no two weeks in the life of a Mission Manager will be the same; be a do-er who wants to understand customer problems and highly technical solutions to those problems. • Support deployment of Rune software for testing, evaluation and operational use at government facilities and military bases. • Lead training sessions to ensure Rune’s product meets user needs, and to ensure it is being used to have a concrete impact on our customers’ operations. • Identify relevant datasets through deep engagement with customer problems and workflows, and work with Rune engineers to integrate this data into product delivery.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary The Care Manager—Registered Nurse is a key member of our Special Needs Plan (SNP) care team, responsible for coordinating care for members who often face multiple chronic medical and behavioral health conditions, as well as various social determinants of health (SDoH) needs. This role involves conducting comprehensive assessments to evaluate members’ needs and addressing SDoH challenges by connecting them with appropriate resources and support services. The Social Worker provides education and guidance to members and their families on managing chronic conditions and navigating the healthcare system. Additionally, the Care Manager develops and implements individualized care plans, monitors member progress, advocates for necessary services, and collaborates with the interdisciplinary care team to ensure optimal health outcomes. Accurate and timely documentation of assessments and interventions is essential, as is participation in team meetings to discuss member status and care strategies. Key Responsibilities - 50-75% of the day is dedicated to telephonic engagement with members and the coordination of their care. - Compiles all available clinical information and partners with the member to develop an individualized care plan that encompasses goals and interventions to meet the member’s identified needs. - Provides evidence-based disease management education and support to help the member achieve health goals. - Ensure the appropriate members of the interdisciplinary care team are involved in the member’s care. - Provides care coordination to support a seamless health care experience for the member. - Meticulous documentation of care management activity in the member’s electronic health record. - Collaborate with other participants of the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Identifies and connects members with health plan benefits and community resources. - Meets regulatory requirements within specified timelines. - The Care Manager RN supports other members of the Care Team through clinical decision making and guidance as needed. - Additional responsibilities as assigned by leadership to support team objectives, enhance operational efficiency, and ensure the delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions - Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements of this role. - Conduct oneself with integrity, professionalism, and self-direction. - Experience or a willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Familiarity with community resources and services. - Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Maintain strong collaborative and professional relationships with members and colleagues. - Communicate effectively, both verbally and in writing. - Excellent customer service and engagement skills. Work Expectations - Access to a private, dedicated space to conduct work effectively to meet the requirements of the position - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted Required Qualifications - Candidate must have active and unrestricted Compact Registered Nurse (RN) licensure in the state of residence - Proficient in Microsoft Office Suite, including Word, Excel, Outlook, OneNote, and Teams, with the ability to effectively utilize these tools within the context of the Care Manager – Registered Nurse (CM RN) role - Access to a private, dedicated space to conduct work effectively to meet the requirements of the position - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted - Confidence working at home / independent thinker, using tools to collaborate and connect with teams virtually - 3+ years of nursing experience - 2+ years of case management, discharge planning and/or home healthcare coordination experience Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health - Experience conducting health-related assessments and facilitating the care planning process - Bilingual skills, especially English-Spanish Education - Associate’s of Science in Nursing (ASN) Degree and relevant experience in a health care-related field (REQUIRED) - Bachelor’s of Science in Nursing (BSN) (PREFERRED) License - Active and unrestricted Compact Registered Nurse (RN) licensure in the state of residence Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,522.00 - $129,615.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Identify and shape high-potential opportunities – Build and refine a pipeline of “big bet” initiatives by synthesizing internal priorities, market signals, and emerging trends, and rapidly translating ambiguous ideas into clear strategies, theories of change, and milestones with success metrics. • Own and drive end-to-end execution of priority initiatives – Take ownership for advancing one high-stakes opportunity at a time from concept through execution, maintaining momentum over weeks or months and increasing hit rates across a portfolio of bets. • Lead complex cross-functional collaboration – Align and mobilize teams across Product, Programs, Research, Finance, and other functions to unlock new funding pathways and deliver against ambitious, organization-wide goals. • Build and manage high-value external relationships – Develop new partnerships with senior stakeholders, particularly in technically sophisticated and fast-evolving sectors, and support or lead engagement with major donors, foundations, and strategic partners. • Develop tailored partnership and funding strategies – Create bespoke engagement plans, pitch materials, and narratives that resonate with specific partners and unlock large-scale, funding opportunities. • Support high-stakes decision making and leadership engagement – Partner closely with senior leadership (including at CEO and Board level) to prepare for critical external meetings and gatherings.