Servicing Assistant I
Location
United States
Posted
53 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Servicing Assistant I
Member First Mortgage
Role Description Member First Mortgage is seeking a detail-oriented, organized, and customer-service-driven Servicing Assistant I to support our Servicing Department. This role provides telephone and electronic support to borrowers and assists internal teams with mortgage servicing tasks, ensuring accurate and timely processing of member requests. - Serve as a key point of contact within the department, handling member inquiries. - Assist with documentation and support daily operational tasks. - Maintain accurate documentation of all communications and actions in internal systems. - Pivot between different tasks and support various departmental projects as needed. - Work independently while collaborating with team members to ensure high service levels. - Escalate complex issues or concerns to the appropriate team member. - Perform other related duties as assigned. Qualifications - 0–2 years of experience in a customer service or office environment preferred. - Basic knowledge of mortgage documents is helpful. - Experience in a mortgage servicing or financial environment is a plus. - High school diploma or GED required. - Additional coursework or education in finance, business, or related field preferred. Requirements - Strong customer service mindset with relationship-building skills. - Basic knowledge of mortgage documents and servicing terminology. - Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams. - Detail-oriented and highly organized. - Ability to follow detailed instructions and work independently. - Ability to pivot between multiple tasks efficiently. - Strong communication skills, both verbal and written. - Ability to handle confidential information with discretion and professionalism. Benefits - Generous and competitive healthcare packages. - Employer paid short-term and long-term disability. - Employer paid Life Insurance. - 100% Employer paid Vision. - 401K Plan with match. - 20 days PTO - no waiting periods! - Fun, laid back, and collaborative team environment.
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