• Perform network monitoring, reporting, and facilitate recovery from degraded or failed services • Provide technical support for incident response, service degradations, outages, and other service interruptions • Investigate and troubleshoot hardware and software problems related to monitoring tools • Plan, brief, and execute efficient Authorized Service Interruptions (ASI) • Monitor and support performance of critical infrastructure including network, storage, database, Mainframe and other components • Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk • Maintain ongoing monitoring and communication of service flags • Investigate and document recovery and root cause of outages • Support and maintain monitoring tools

DATAMARK TECHNOLOGIES® Michael Baker International is a national leader in technology solutions supporting clients in local, state, and national government to solve complex problems with advanced technologies for the 21st century. The DATAMARK practice consists of a skilled group of subject matter experts whose mission is to provide the necessary education, fact-finding, and solutions to solve complex problems in the public safety and enterprise GIS markets. DATAMARK is the go-to authority on GIS data for public safety and enterprise GIS. Its data-forward, full-service but configurable solutions provide the highest levels of data completeness and accuracy. The DATAMARK team has quickly grown to become the premier nationwide provider of software solutions for public safety and enterprise GIS. DESCRIPTION The GIS Technician will join the DATAMARK Technologies vertical of public safety, NG9-1-1, and GIS professionals focused on NG9-1-1 and other GIS projects. The GIS Technician will execute data services projects under the direction of the GIS Lead and Project Manager. Responsibilities include hands-on evaluation and manipulation of spatial and attribute information for address points, street center lines, emergency response boundaries, PSAP boundaries, and provisioning boundaries against base map layers including parcels, aerial photography, jurisdictional boundaries, etc. - Apply your knowledge of geography, mapping, planning, and computer sciences to support a variety of GIS projects - Collaborate with specialists and professionals to review project specifications and contribute to: - Plan preparation - Evaluation of project conditions - Design updates - Technical reports - Use industry-standard software (such as ArcGIS) to create, edit, and manage GIS files - Maintain and update GIS databases to ensure accuracy and reliability - Develop basic GIS applications that support project and team needs - Produce maps using plotting and mapping technologies to meet customer requirements, in both digital and printed formats - Digitize documents and apply annotation tools to add clear, accurate text to maps and project materials - Conduct materials and data testing, analysis, and basic quality control checks - Review and interpret diagrams and technical documents to extract relevant project and production data - Calculate dimensions, profile specifications, and material quantities to support project planning and execution - Participate in field work to collect data and materials as needed - Accurately document research findings in handwritten logs or computer databases - Support the team by taking on additional responsibilities as assigned PROFESSIONAL REQUIREMENTS •Minimum two-year degree or applicable professional experience; Bachelor’s Degree (or higher) in GIS, Geography, Science, or related field of study is preferred. •1-2 years of experience working directly with GIS data, preferably in a consulting environment •1 -2 years of experience with the Esri ArcGIS suite •Must have the ability to work both independently, with limited supervision, and as part of a geographically dispersed team. •Outstanding written and oral communication skills •Technical documentation development skills are a plus •Ability to translate technical concepts into layman’s terms •Ability to coordinate with project stakeholders •Strong analytical abilities, solid analytical skills with the ability to quickly identify and solve client issues COMPENSATION The salary for this position is $28.00 to $31.00 per hour, depending on the experience of the candidate. This position is 100% remote. The candidate must be a US Citizen and located in the continental US. Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 85 years with a legacy of expertise, experience, innovation and integrity. Based in Pittsburgh and with over 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous. We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life. We Make a Difference. Michael Baker International is proud to be an Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, creed, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local human rights commission, or any other legally protected status. EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination. *It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *There is no current application deadline. Michael Baker will continue to accept applications on an ongoing basis until the position is filled or no longer needed.

• Lead Network Operations to ensure 24x7 availability of Ford Global Network Product offerings. • Drive towards supporting full observability and Monitoring, process response, and technical capability to ensure customer up time of 99.999%+. • Work with Network Operations Peers from other regions. • Support continuous improvement in service management and focus on customer value optimization.

• Define and document the 'Greenfield' target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client • Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC • Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention • Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model • Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.