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Employment Hero logo
Employment Hero

Employment Hero is an HR-focused technology company on a mission to create a "better world at work" and change what people expect from employment. Beckoning qua

New Zealand HR/Payroll Guided Implementations Consultant

Location

Australia + 1 moreAll locations: Australia | New Zealand

Posted

85 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

New Zealand HR/Payroll Guided Implementations Consultant

Employment Hero

Role Description As an Implementations Consultant at Employment Hero, you will lead customers through the Guided onboarding journey by providing structured education, advice, and direction. You will support onboarding across HR, Payroll, and other modules, enabling customers to complete their own setup confidently and adopt best practice processes. You will act as the primary point of contact for customers during the implementation journey, managing stakeholder engagement, running enablement sessions, answering questions, and coordinating support where needed. Your key focus areas will be: - Support our customers to self-implement efficiently and confidently, accelerating their time to value. - Apply best practice methodologies to support the implementation of systems in line with client requirements and compliance obligations. - Effectively manage customer objections, complaints, and churn requests. - Conduct root cause analysis and provide solutions within product functionality. - Accurately interpret and apply legislative and compliance requirements to help guide platform configuration. - Build and maintain strong client relationships, acting as a trusted advisor throughout the implementation journey. - Collaborate with cross-functional teams including Services Professionals, Sales, Product & Support. - Troubleshoot client issues and coordinate with internal teams to ensure timely resolution. - Ensure data integrity in business management systems such as CRM, project management, and time tracking. - Lead customer enablement sessions confidently, explaining product functionality clearly and validating customer readiness. - Resolve product configuration issues independently, escalating complex technical cases through defined pathways, and maintain accurate internal systems records (notes, decisions, advice, and customer actions) to support quality delivery. - Provide feedback to internal teams on product gaps, friction points, and recurring customer challenges to improve usability. Qualifications - Ideally 3+ years in SaaS implementations, professional services, onboarding, solutions consulting, or customer delivery roles. - Proven experience supporting end-to-end implementations, including configuration guidance, testing, training delivery, and go-live support. - Experience implementing HR, Payroll, or workforce management platforms (or similarly rules-based SaaS products). - Ability to accurately interpret and apply relevant legislative/compliance obligations toward platform configuration. - Strong training and facilitation skills to onboard customers and drive product adoption in 1:1 and 1:many formats. - Maintain high discipline in delivery documentation and data integrity across internal tools, using exceptional organisation and time management skills to handle multiple concurrent implementations. - Utilise excellent stakeholder management skills to lead customers through change and adoption, operating with a collaborative, low-ego mindset to land the best outcome. - Demonstrate a calm, pragmatic problem-solving approach that balances customer needs with product guardrails, along with the resilience and adaptability required in a fast-scaling, change-heavy environment. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

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Job Closed
Dungarvin logo

HR Director

Dungarvin

"Alone, we can do so little; together we can do so much more.”

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United States
Job Closed