• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. • Accountable for timely and high quality product service literature • Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility. • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. • Support key customer accounts as a technical resource to the branches. • Participate in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer. • Manages Technical Escalations from Tier I. • To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.

• Join a team that operates as a second point of contact for Aircall's customers across the globe • Work directly with customers to help solve complex technical and operational questions • Impact customers' ability to make and receive phone calls, leverage the right products/integrations and grow their business • Collaborate with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support • Be part of a highly motivated team that thrives on shared success • Work with diverse backgrounds and skill sets in a 24/5 business operating throughout various time zones

• Support customers with technical questions and application needs related to Switches/Sensors • Provide customer technical support for Switch & Sensor enquiries and opportunities. • Work in conjunction with the wider Littelfuse EMEA BDM's, PM's & Sales teams to discover, qualify, develop and convert high value New Business Opportunities in switch and sensor customers. • Represent Littelfuse at industry events, conferences, and trade shows to support market presence. • Support delivering technical training, seminars, and product demonstrations to customers, distributors, and internal teams • Build market intelligence around the EMEA Switch and Sensor market. • Focus on competitive landscape and strengths/weaknesses of our main competitors. • Partner with Product Management to identify technical updates needed due to market trends, new technologies, partnerships, or customer needs • Collaborate with R&D and Engineering teams to support future product development and innovation

• Provide day-to-day support and service to assigned Santander clients via telephone and email • Identify opportunities to enhance client relationships through services and products • Conduct follow-up on all paperwork submitted • Handle daily customer requests such as account opening, wire processing, and transfers • Troubleshoot and investigate customer issues and onboard new clients • Support Relationship Managers by answering calls and preparing packages • Prepare and distribute weekly reports and assist with Compliance requested items