• Join a team that operates as a second point of contact for Aircall's customers across the globe • Work directly with customers to help solve complex technical and operational questions • Impact customers' ability to make and receive phone calls, leverage the right products/integrations and grow their business • Collaborate with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support • Be part of a highly motivated team that thrives on shared success • Work with diverse backgrounds and skill sets in a 24/5 business operating throughout various time zones

• Support customers with technical questions and application needs related to Switches/Sensors • Provide customer technical support for Switch & Sensor enquiries and opportunities. • Work in conjunction with the wider Littelfuse EMEA BDM's, PM's & Sales teams to discover, qualify, develop and convert high value New Business Opportunities in switch and sensor customers. • Represent Littelfuse at industry events, conferences, and trade shows to support market presence. • Support delivering technical training, seminars, and product demonstrations to customers, distributors, and internal teams • Build market intelligence around the EMEA Switch and Sensor market. • Focus on competitive landscape and strengths/weaknesses of our main competitors. • Partner with Product Management to identify technical updates needed due to market trends, new technologies, partnerships, or customer needs • Collaborate with R&D and Engineering teams to support future product development and innovation

• Provide day-to-day support and service to assigned Santander clients via telephone and email • Identify opportunities to enhance client relationships through services and products • Conduct follow-up on all paperwork submitted • Handle daily customer requests such as account opening, wire processing, and transfers • Troubleshoot and investigate customer issues and onboard new clients • Support Relationship Managers by answering calls and preparing packages • Prepare and distribute weekly reports and assist with Compliance requested items

• Act as an eCW Analyst on assigned Customer EHR department team • Participate in any required Customer and GuideIT meetings • Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures • Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate • Complete assigned incidents, requests, and projects related to the eCW and related systems • Assist in creating, updating, and resolving issues with eCW vendor • Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams • Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality • Other duties as assigned