Role Description The Chief Operating Officer - Payments will serve as a strategic partner to the CEO, driving operational excellence and scaling the business within complex payments and fintech ecosystems. This role oversees cross-functional operations, financial management, and product execution, while optimizing merchant workflows and payment infrastructure. - Partner with the CEO to translate strategic vision into operational plans, with emphasis on payments, checkout optimization, and merchant growth. - Oversee daily operations across departments, ensuring alignment with company objectives and fintech compliance standards. - Implement operational processes, KPIs, and cost management initiatives to maximize efficiency, reliability, and profitability. - Lead strategic projects, including payment method expansions, compliance programs, and platform integrations, ensuring on-time and on-budget delivery. - Collaborate with product and engineering teams to optimize payment flows, checkout experiences, and merchant-facing tools. - Build, mentor, and lead high-performing operational teams, fostering accountability, collaboration, and continuous improvement. - Represent the company in partner, regulatory, and industry discussions, maintaining credibility and strong external relationships. Qualifications - 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role within payments, fintech, or payments-adjacent SaaS. - Deep expertise in payments ecosystems, including acquiring, processing, fraud, chargebacks, and merchant services. - Proven record of cost optimization, financial management, and operational efficiency improvements. - Strong project and programme management skills, managing complex, cross-functional, and compliance-sensitive initiatives. - Hands-on experience implementing AI-driven workflows, automation, and agent-based process improvements. - Familiarity with PCI-DSS, payments compliance frameworks, and regulatory requirements. - Exceptional analytical and problem-solving abilities, data-driven decision-making, and fluency in fintech metrics. - Excellent communication and interpersonal skills, with ability to influence stakeholders at all levels. - Experience managing distributed or remote teams across multiple time zones. - Bachelor’s degree in Business, Finance, Engineering, or related field; MBA or advanced degree preferred. Benefits - Remote-first work environment with flexibility across the EU/UK time zones. - Opportunity to shape operational strategy in a high-growth fintech environment. - Competitive salary and performance-based incentives. - Flexible work arrangements promoting work-life balance. - Exposure to cutting-edge payments technology, SaaS, and AI-driven operations. - Leadership of cross-functional, high-impact teams with direct influence on company success. - Participation in strategic industry partnerships, conferences, and growth initiatives. Company Description

• Manage complex, shifting calendars for both the CEO and COO, proactively resolving conflicts and protecting focus time • Serve as the gatekeeper for executive time, using sound judgment to prioritize meeting requests, scheduling inquiries, and ad-hoc asks • Coordinate across time zones (US, Canada, Latin America) to schedule internal and external meetings • Prepare agendas, supporting documents, and briefing materials for leadership meetings, board meetings, and investor calls • Serve as the primary point of contact for our IT vendor and other operational vendors • Research new vendors and tools as needed, preparing recommendations with pricing and capability comparisons • Plan and book travel for leadership, including flights, accommodations, and detailed itineraries for offsites, conferences, and investor meetings • Tracking and processing expense reports and managing budgets for the executive or department • Assist with onboarding logistics for new hires as the team grows • Assisting with special projects, research, and data compilation as needed by the executive. • Coordinating company events, offsites, conferences, and team-building activities • Maintain and improve shared systems, documentation, and SOPs that keep the leadership function organized • Take on ad-hoc projects as they arise, the nature of a startup means no two weeks look the same

Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: • Paid time off—plus 11 paid holidays! • Medical, dental, vision and life insurance • Flexible schedules and remote-work opportunities • Training and career development • Success sharing plan • 401(k) matching contributions • Tuition reimbursement An overview of the benefits can be found here. Salary range: $24.32 - $34.04 per hour Job Description The Special Assets Officer is responsible for effectively managing delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery and bankruptcies. This role minimizes loan losses and risk to the credit union while ensuring the best possible outcome for both the organization and the member. It requires a strong knowledge of department policies and a high degree of independent decision-making within established guidelines. Core Job Requirements/Outcomes - Manage specialty collection portfolios by promptly contacting members, addressing delinquencies, coordinating recovery actions, and minimizing financial risk through consistent monitoring and resolution. - Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information and recommending appropriate recovery actions. - Support legal recovery efforts by working with attorneys and third-party vendors to ensure timely and accurate referrals for bankruptcies, foreclosures, and repossessions in alignment with policies, procedures, and regulatory guidelines. - Maintain compliance, documentation integrity, and department performance by ensuring all account activities adhere to FDCPA, TCPA, FCRA UDAAP, bankruptcy codes, internal controls, and established service level agreements (SLAs). Other Essential Functions - Build and maintain member trust by delivering empathetic, professional communication during financial hardship and asset recovery discussions. - Stay current on regulatory changes by attending training and applying knowledge to ensure all processes comply with applicable laws and investor requirements. - Collaborate with internal teams and external vendors by supporting workflow continuity, sharing knowledge, and assisting with workload management. - Foster a collaborative team environment by participating in team initiatives, supporting cross-training, and proactively identifying opportunities for process improvements. Qualifications Education: High school diploma or equivalent required. Certifications: Consumer Credit Counselling Certificate preferred. Job Experience: Minimum three years’ experience in real estate and/or consumer collections, or relevant experience in a financial institution required. Software Skills: Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations. Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Additional Information Please review our website for more informaiton at www.stcu.org/careers.

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together! Who Makes a Great Loan Originator? Do you like to win? Do you have persuasive skills that regularly generate positive outcomes? Have you been in a sales environment and constantly found yourself exceeding sales targets? Are you motivated by being around other people who are crushing goals and shattering records? If YES, we can’t wait to meet you. Do I Need Experience in the Mortgage Industry? No experience is required! At AmeriSave, we provide the best hands-on PAID training in the industry. Following training, you will join some of the most talented mortgage professionals in the industry. If you are newer to mortgage sales and looking for better leads and support or looking to get back into the industry, we invite you to apply as well. Compensation? Perks? Not only will you be obsessed with your job, but you will also have the ability to earn six figures or more. After the paid training program we offer a competitive compensation package, and your commissions are based on growth – as you exceed targets, your commission as a percentage of sales goes up with no cap on your ability to earn. These openings to join our talented team do not become available often, and our distinguished training program is in high demand. We only are able to respond to those candidates who meet the below criteria. What You'll Need: - Must meet all Nationwide Mortgage Licensing System & Registry (NMLS) requirements - Must have passed NMLS SAFE exam - Passion for helping people achieve their dreams - Experience selling and/or engaged in a service-oriented environment - Self-directed, motivated, results-driven and comfortable working in an extremely fast-paced environment - Competitive, energetic and positive attitude - Detail oriented and demonstrate excellent decision-making skills - Excellent written and verbal communication skills to include persuasive, selling skills - High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use). Work Schedule: Multiple schedule and shifts available. Remote work applicants may not work from the following states: California - **Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. ** Compensation: The hourly rate for this position generally ranges between $12.00-$16.50, against commission based upon individual performance. Target annual compensation for this position is $50,000 – $200,000 with top performers consistently averaging over $100k per year! Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid training · Referral program · Vision insurance Supplemental pay types: · Hourly draw · Commissions · Ramp up incentive · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/ When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.