STCU

Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: • Paid time off—plus 11 paid holidays! • Medical, dental, vision and life insurance • Flexible schedules and remote-work opportunities • Training and career development • Success sharing plan • 401(k) matching contributions • Tuition reimbursement An overview of the benefits can be found here. Salary range: $24.32 - $34.04 per hour Job Description The Special Assets Officer is responsible for effectively managing delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery and bankruptcies. This role minimizes loan losses and risk to the credit union while ensuring the best possible outcome for both the organization and the member. It requires a strong knowledge of department policies and a high degree of independent decision-making within established guidelines. Core Job Requirements/Outcomes - Manage specialty collection portfolios by promptly contacting members, addressing delinquencies, coordinating recovery actions, and minimizing financial risk through consistent monitoring and resolution. - Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information and recommending appropriate recovery actions. - Support legal recovery efforts by working with attorneys and third-party vendors to ensure timely and accurate referrals for bankruptcies, foreclosures, and repossessions in alignment with policies, procedures, and regulatory guidelines. - Maintain compliance, documentation integrity, and department performance by ensuring all account activities adhere to FDCPA, TCPA, FCRA UDAAP, bankruptcy codes, internal controls, and established service level agreements (SLAs). Other Essential Functions - Build and maintain member trust by delivering empathetic, professional communication during financial hardship and asset recovery discussions. - Stay current on regulatory changes by attending training and applying knowledge to ensure all processes comply with applicable laws and investor requirements. - Collaborate with internal teams and external vendors by supporting workflow continuity, sharing knowledge, and assisting with workload management. - Foster a collaborative team environment by participating in team initiatives, supporting cross-training, and proactively identifying opportunities for process improvements. Qualifications Education: High school diploma or equivalent required. Certifications: Consumer Credit Counselling Certificate preferred. Job Experience: Minimum three years’ experience in real estate and/or consumer collections, or relevant experience in a financial institution required. Software Skills: Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations. Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Additional Information Please review our website for more informaiton at www.stcu.org/careers.

Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: • Paid time off—plus 11 paid holidays! • Medical, dental, vision and life insurance • Flexible schedules and remote-work opportunities • Training and career development • Success sharing plan • 401(k) matching contributions • Tuition reimbursement An overview of the benefits can be found here. Salary range: $24.32 - $34.04 per hour Job Description The Special Assets Officer is responsible for effectively managing delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery and bankruptcies. This role minimizes loan losses and risk to the credit union while ensuring the best possible outcome for both the organization and the member. It requires a strong knowledge of department policies and a high degree of independent decision-making within established guidelines. Core Job Requirements/Outcomes - Manage specialty collection portfolios by promptly contacting members, addressing delinquencies, coordinating recovery actions, and minimizing financial risk through consistent monitoring and resolution. - Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information and recommending appropriate recovery actions. - Support legal recovery efforts by working with attorneys and third-party vendors to ensure timely and accurate referrals for bankruptcies, foreclosures, and repossessions in alignment with policies, procedures, and regulatory guidelines. - Maintain compliance, documentation integrity, and department performance by ensuring all account activities adhere to FDCPA, TCPA, FCRA UDAAP, bankruptcy codes, internal controls, and established service level agreements (SLAs). Other Essential Functions - Build and maintain member trust by delivering empathetic, professional communication during financial hardship and asset recovery discussions. - Stay current on regulatory changes by attending training and applying knowledge to ensure all processes comply with applicable laws and investor requirements. - Collaborate with internal teams and external vendors by supporting workflow continuity, sharing knowledge, and assisting with workload management. - Foster a collaborative team environment by participating in team initiatives, supporting cross-training, and proactively identifying opportunities for process improvements. Qualifications Education: High school diploma or equivalent required. Certifications: Consumer Credit Counselling Certificate preferred. Job Experience: Minimum three years’ experience in real estate and/or consumer collections, or relevant experience in a financial institution required. Software Skills: Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations. Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Additional Information Please review our website for more informaiton at www.stcu.org/careers.

Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: - Paid time off—plus 11 paid holidays! - Medical, dental, vision and life insurance - Flexible schedules and remote-work opportunities - Training and career development - Success sharing plan - 401(k) matching contributions - Tuition reimbursement An overview of the benefits can be found here. Salary range: $21.64 - $30.30 per hour Job Description The Payment Operations Representative is responsible for providing payments and operation support to all employees. This position also performs intermediate support to ensure efficient operations of the department and assists with troubleshooting and researching department issues. Core Job Requirements/Outcomes - Maintain regulatory compliance and prevent losses to members and credit union by adhering to documented procedures, accuracy standards, established deadlines, service level agreements, and department standards. - Assist Specialist and Senior level staff on departmental and STCU projects by completing assigned tasks - Perform primary telephone support by adhering to all service level agreements and assist members and employees through all support channels with professionalism, compassion and respect. Escalate critical issues/requests to Specialists, Senior Specialists or managers as needed to ensure timely resolution. Other Essential Functions - Perform additional duties as required for the efficient operation of the department and the credit union. This includes providing back up support for daily departmental processes or desk duties when needed. - Maintain knowledge in and adhere to policies, recommend procedure changes and process improvements in order to support the strategic goals for the department and the organization overall. - Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment. - Attend STCU provided Continuous Improvement trainings. Qualifications Education: High School Diploma or equivalent required. Certifications: Certificate in a payment channel industry certification; AAP, NCP, ARPR preferred. Job Experience: Minimum two years of experience working in a financial institution or customer service-related position required. Software Skills: Knowledge of MS Office programs including Outlook, Word, Excel and Teams. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations. Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area. Additional Information Please review our website for more information at stcu.org/careers.

Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: - Paid time off plus 11 paid holidays! - Medical, dental, vision and life insurance - Training and career development - Success sharing plan - 401(k) matching contributions - Tuition reimbursement An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits Salary range: $40.82 to $56.04 per hour Job Description The Senior Home Loan Underwriter is responsible for analyzing and rendering home loan lending decisions consistent with STCU policies, STCU product details and secondary market investor guidelines. As a senior level position, this role works independently while also providing mentorship and support to other roles as needed. Core Job/Requirements/Outcomes - Demonstrate full proficiency and knowledge of home loan underwriting guidelines and maintain compliance with all regulatory standards by staying up to date on all applicable agency rules, investor guidelines and STCU product guidelines. - Determine borrower ability to repay and, property and program eligibility by reviewing and analyzing income documentation, asset documentation, credit reports, appraisals, AVMs, title reports, etc. as well as validating AUS findings. - Ensure alignment with STCU’s risk-tolerance standards and portfolio quality by applying strong problem-solving, sound judgment, and rigorous scrutiny to analyze the suitability of exception requests and complex loans—such as construction and jumbo loans—and recommend approval or denial as appropriate. - Maintain compliance with the department business plan by meeting applicable service level agreements and established production goals for number of loans underwritten. Other Essential Functions - Act as a senior member of the underwriting team by providing key feedback, mentoring and training to loan officers, processors and other underwriters when needed. - Serve as a representative of the Home Loan underwriting team in various STCU projects, committees and/or CI initiatives - Complete various on-going third-party training requirements as needed to maintain knowledge or as assigned by VP of Home Loan Underwriting. - Contribute to the development of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the STCU Core Values. - Exercise strong communication skills by communicating loan decisions effectively and timely within established standards. Qualifications Education: High school diploma or equivalent required...Bachelor’s Degree in business, finance or related field or equivalent combination of education and experience preferred. Certifications: MBA Certified Residential Underwriter (CRU) and FHA Direct Endorsement (DE) designations are preferred. Job Experience: Minimum of five years of independent mortgage underwriting experience required. Prior experience in government underwriting is highly preferred. Software Skills: Previous experience with loan origination software is required. Proficient knowledge of working with an AUS system and operating in a paperless environment required. Knowledge of Encompass is preferred. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams. Other Skills: Knowledge of policies, procedures and established processes to support compliance requirements. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations. Work Conditions: Position requires that you are able to work remotely efficiently. Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Additional Information Ready to apply? Click on I'm interested!

Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: • Paid time off plus 11 paid holidays! • Medical, dental, vision and life insurance • Training and career development • Success sharing plan • 401(k) matching contributions • Tuition reimbursement An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits Salary range: $19.26 - $20.00 per hour Job Description The Advocacy & Government Relations internship will take on a variety of projects unique to STCU’s government and public affairs work, housed within the Community Impact and Advocacy department at STCU. Responsibilities will include managing, analyzing, and reporting on bills and policy issues that impact credit union members, employees, and the community for Washington, Idaho, Oregon, and at the federal level. Duties include: preparing a comprehensive weekly report summarizing legislative activity relevant to the credit union, researching and summarizing material on emerging and existing legislative issues as it pertains to credit unions, education, and other related matters; assisting in coordination of legislative travel and appointments; and supporting CI&A team on special projects and tasks. This position can be fully remote, hybrid, or in-person (Liberty Lake, WA). Some periodic travel to an STCU location (STCU Headquarters in Liberty Lake) may be required. Qualifications Required: - Candidate needs to be an enrolled college student for the entirety of the internship and seeking credits, through Spring 2027 (Masters/law students OK). - Currently working on a degree in Political Science, Government Relations, Public Administration, Economics or Law, Business Administration or similar. Or, an intended career path in politics or government relations. - Versatile to work in a small team as a contributor and self-starter - Knowledge in public policy, the legislative process, and advocacy related topics - Analytical and research skills, ability to take complex legislative and policy information and synthesize it into high level executive summaries - Ability to turn around projects quickly, and work on tight deadlines - Organized and good at helping others get organized - Excellent written and oral communication skills - Excellent verbal, organizational and writing skills. - Professional work ethic and independent time management skills - Microsoft Office Suite, including Microsoft Outlook, Word, Excel, Teams, and Forms. - Reliable transportation needed. Preferred: - Previous experience in public policy or government work or internships (i.e.: Congressional internship, Legislature Internship, campaign experience, etc.) Additional Information: Duration: Spring 2026 – Spring 2027, with the possibility of extension Hours per Week: Average of 15-20 hours per week, Monday – Friday. Opportunity for more hours over the summer. Car Needed: Yes Mileage Reimbursement: Yes Pay: $20/hour DOE Location: Remote, Hybrid, or In-Person (Liberty Lake) Additional Information Ready to apply? Click on I'm interested