• Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience. • Gather, validate, and submit sold‑case information through Salesforce and other intake channels. • Guide customers through contract review, billing setup, and use of online service tools. • Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise. • Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and motivated IT professional to join our team as a Technical Implementation Engineer. In this role, you will be responsible for building, configuring, installing, and upgrading servers and workstations, as well as implementing and testing cardiology products. You will provide Tier 2 technical support and troubleshooting for hardware, software, and network issues to both internal and external customers. Your expertise will ensure optimal system performance in accordance with specifications for patient care and regulatory requirements. Additionally, you will integrate Optum Cardiology’s solutions with other Optum and third-party products. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Deploying, implementing and configuring all purchased Optum Cardiology products and solutions - Test, benchmark, and verify that the implemented system is error free and functional prior to delivery to the customer - Work closely with customers to benchmark, design, plan and implement cardiology solutions - Responsible for onsite asset review included as part of the implementation and transition to the Support group - Responsible for all parts issued for builds which include counting, recording, exchange, replacement, report shortages and filing RMA reports - Perform Final Quality Assurance for finished systems, as assigned in accordance to Enterprise Imaging quality system - Resolve technical problems, analyze and evaluate issues that may occur during implementation You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: - 3+ years of IT experience implementing Information Systems (or related) experience building and configuring systems as well as supporting both internal and external customers - Understanding of Network topology and protocols - Active Directory knowledge and understanding - Advanced troubleshooting (SQL, Microsoft OS, Active Directory, Networking, Hardware) - Experience with Windows based applications such as Word, Excel, and MS server 2019 - Ability and willingness to travel up to 75%25 - Driver’s License and access to a reliable transportation Preferred Qualifications: - MCSE and/or A+ Certification - Security+ certification - Experience with Medical Information Systems *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

📍Midwest (Remote) or NYC (On-Site), Full-Time, Travel Required | $130,000–$165,000 + Equity + Benefits Company HQ: New York City About Meela The Mission: At Meela, we’re building phone-based AI tools for older adults and the people who care for them. Many older adults face loneliness as technology shifts away from familiar tools, while caregivers and senior living staff face growing burnout. Meela helps address both through simple, voice-based companionship for residents and practical support for care teams. The Momentum: Meela is backed by tier-one venture capital and is live in senior living communities across the U.S. Adoption is growing community by community, and demand is outpacing our ability to keep up. The focus now is scaling responsibly while improving the product in close partnership with the people who use it. The Team: Meela is a mission-driven team of passionate engineers, operators, and senior living veterans building real-world products for an underserved population. If this mission excites you and you enjoy fast-paced, high-ownership environments, we’d love to hear from you. The Role We’re looking for a Head of Implementation who will own the full lifecycle of a Meela community rollout — from the first launch through long-term adoption. This is a high-ownership, customer-facing role. You’ll work across every level of an organization: aligning with ownership groups and executive directors, supporting staff on the ground, and making sure residents are actually getting onboarded and using Meela. You’ll take ownership of an existing implementation system and make sure it works in practice. That means identifying where things are breaking down, pushing implementations forward, and ensuring every community gets to real usage — not just setup. Early on, you’ll be directly involved in implementations and close to the details. Over time, you’ll build the structure and team needed to scale this across more communities. Implementation & Execution - Own the full implementation lifecycle from contract signing through post-launch adoption - Ensure communities move from setup to residents being onboarded and actively using Meela - Track activation, utilization, and engagement, and act on what you find - Identify where implementations are getting stuck and move them forward System Improvement - Take ownership of existing processes, tools, and infrastructure - Improve consistency across communities - Refine rollout playbooks so they can scale Team Building - Build and manage the implementation team over time - Hire Implementation Managers as the function grows - Set expectations and improve performance What We’re Looking For - 5–10 years of experience in implementation, onboarding, customer success, or a similar role - Strong preference for senior living or healthcare experience - Experience managing complex, multi-stakeholder rollouts across multiple sites - Strong communicator who can work across both executive and frontline teams - Highly organized and self-directed - Comfortable with travel - Customer success experience is a plus What Success Looks Like - Communities convert into active resident usage - Staff are engaged and driving adoption - Rollouts are consistent and repeatable across sites - Clear visibility into performance and outcomes - A strong implementation function is built and scaled over time What We Offer - Meaningful equity + market salary - Full health insurance, 401(k), and a daily lunch stipend - Ownership and autonomy from day one - Opportunity to build and lead a core function

• Gathers appropriate information from clients and vendors to ensure accurate and effective user set up. • Works with internal stakeholders to relay information • Serves as the primary liaison with clients, providers and internal stakeholders to continuously communicate and keep all parties up to date on relevant implementation details. This includes preparing reports on progress and problems and coordinating project team meetings as appropriate • When requested or apparent, facilitates the implementation of current clients to new providers as appropriate