Paubox

• Define and execute the US-based distribution strategy, focusing on scaling indirect revenue through technical alliances, VARs, MSPs, and strategic SaaS integrations. • Integrate AI workflows and automated tools into the distribution lifecycle to optimize partner communication, streamline deal registration, and accelerate partner onboarding. • Lead the GTM Engineering initiatives by designing technical onboarding blueprints, custom API integrations, and developer tools for Tier-1 distribution partners. • Act as the primary technical liaison between Paubox’s core engineering team and external partner development teams to ensure seamless product delivery. • Work cross-functionally with Sales and Marketing to build technical enablement content, documentation, and sandboxes that accelerate partner time-to-market. • Monitor partner ecosystem performance metrics, leveraging data to optimize distribution pipelines and uncover new integration opportunities. • Drive the evolution of our partner portal and technical distribution infrastructure to ensure self-service scalability.

• Drive customer adoption by proactively reaching out to customer who have not yet implemented our solutions to drive urgency and engagement. • Craft and send personalized emails and conduct light follow-ups to encourage customers to take the next step. • Assist customers in getting booked on the implementation team’s calendar via scheduling links. • Identify and remove blockers such as timing issues, internal ownership confusion, or general questions about the next steps for customers. • Collaborate with the customer success and implementation teams to ensure a seamless handoff for scheduled onboarding sessions. • Assist in maintaining accurate records of outreach efforts and success rates to help us evaluate the effectiveness of this new activation motion.

• Onboarding new customers of all sizes, on all Paubox products • Ensuring successful onboarding of new Paubox customers by defining and delivering on success metrics • Supporting customers through the implementation period via email and zoom • Working with Sales and Customer Success Managers to ensure smooth handoffs and handling of our customers • Delivering an A+ customer experience all day, every day

• Providing Level 1 technical support • Owning, investigating, and resolving technical issues • Escalating severe situations and any product issues • Following up with customers to ensure customer satisfaction • Updating and creating help docs as needed, for both internal end external stakeholders • Delivering an A+ customer experience all day, every day

• Identify and implement AI-driven solutions to improve departmental efficiency, automate routine tasks, and enhance the overall customer experience. • Own retention performance, renewal forecasting discipline, and expansion alignment with Sales • Establish and drive a durable operating model across post-sale functions, ensuring accountability, predictability, and scalability. • Provide strategic oversight and leadership for the tech support, implementation, and customer success teams. • Drive and report on key performance indicators including GDR, churn, and CSAT. • Partner closely with sales, marketing, operations, and product teams to surface customer feedback on products. • Foster a culture of continuous improvement and professional growth.