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We help people achieve financial well-being and peace of mind.
Implementation Manager I – Voluntary Benefits
Location
Oregon
Posted
69 days ago
Salary
$76.3K - $111.5K / year
Seniority
Senior
Job Description
Implementation Manager I – Voluntary Benefits
The Standard
• Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience. • Gather, validate, and submit sold‑case information through Salesforce and other intake channels. • Guide customers through contract review, billing setup, and use of online service tools. • Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise. • Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development.
Job Requirements
- High school diploma or equivalent.
- 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership.
- Experience managing multiple projects simultaneously in a fast‑paced environment.
- Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners.
- Strong communication skills with comfort interacting via phone, email, and virtual meetings.
- Voluntary benefits or employee benefits experience.
- Experience using Salesforce or similar CRM tools.
- Ability to mentor peers and support team training.
- Familiarity with continuous improvement practices.
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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