Meela

📍Midwest (Remote) or NYC (On-Site), Full-Time, Travel Required | $130,000–$165,000 + Equity + Benefits Company HQ: New York City About Meela The Mission: At Meela, we’re building phone-based AI tools for older adults and the people who care for them. Many older adults face loneliness as technology shifts away from familiar tools, while caregivers and senior living staff face growing burnout. Meela helps address both through simple, voice-based companionship for residents and practical support for care teams. The Momentum: Meela is backed by tier-one venture capital and is live in senior living communities across the U.S. Adoption is growing community by community, and demand is outpacing our ability to keep up. The focus now is scaling responsibly while improving the product in close partnership with the people who use it. The Team: Meela is a mission-driven team of passionate engineers, operators, and senior living veterans building real-world products for an underserved population. If this mission excites you and you enjoy fast-paced, high-ownership environments, we’d love to hear from you. The Role We’re looking for a Head of Implementation who will own the full lifecycle of a Meela community rollout — from the first launch through long-term adoption. This is a high-ownership, customer-facing role. You’ll work across every level of an organization: aligning with ownership groups and executive directors, supporting staff on the ground, and making sure residents are actually getting onboarded and using Meela. You’ll take ownership of an existing implementation system and make sure it works in practice. That means identifying where things are breaking down, pushing implementations forward, and ensuring every community gets to real usage — not just setup. Early on, you’ll be directly involved in implementations and close to the details. Over time, you’ll build the structure and team needed to scale this across more communities. Implementation & Execution - Own the full implementation lifecycle from contract signing through post-launch adoption - Ensure communities move from setup to residents being onboarded and actively using Meela - Track activation, utilization, and engagement, and act on what you find - Identify where implementations are getting stuck and move them forward System Improvement - Take ownership of existing processes, tools, and infrastructure - Improve consistency across communities - Refine rollout playbooks so they can scale Team Building - Build and manage the implementation team over time - Hire Implementation Managers as the function grows - Set expectations and improve performance What We’re Looking For - 5–10 years of experience in implementation, onboarding, customer success, or a similar role - Strong preference for senior living or healthcare experience - Experience managing complex, multi-stakeholder rollouts across multiple sites - Strong communicator who can work across both executive and frontline teams - Highly organized and self-directed - Comfortable with travel - Customer success experience is a plus What Success Looks Like - Communities convert into active resident usage - Staff are engaged and driving adoption - Rollouts are consistent and repeatable across sites - Clear visibility into performance and outcomes - A strong implementation function is built and scaled over time What We Offer - Meaningful equity + market salary - Full health insurance, 401(k), and a daily lunch stipend - Ownership and autonomy from day one - Opportunity to build and lead a core function

Role Description We're looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch — from the first executive conversation to long-term adoption. This is a high-ownership, customer-facing role requiring the ability to operate at every level of an organization: - Securing buy-in from executive directors and ownership groups - Equipping frontline care staff with the tools to succeed - Ensuring residents and their families feel confident and connected You will be the face of Meela in the field, responsible for making every launch smooth, every stakeholder aligned, and every resident feel seen. This role also supports light marketing and growth initiatives, including: - Social media content - Customer success stories - Go-to-market coordination Qualifications - 3+ years of experience in implementation, onboarding, customer success, or a similar field-based role — ideally in senior living, healthcare, or a related care environment - Deep familiarity with senior living operations, including how communities are structured, how decisions get made, and what executive directors and care teams actually care about - A track record of successfully managing complex, multi-stakeholder rollouts from start to finish - Proven ability to earn trust and drive buy-in at the executive level - Natural communicator who can flex between a boardroom conversation with an ownership group and a hands-on training session with CNAs - Highly organized and self-directed — able to manage multiple community launches simultaneously - Comfortable with travel - Social media or marketing content experience is a bonus Requirements - Own the full implementation process from contract signing to post-launch stabilization — no handoffs, no gaps - Develop and execute customized launch plans for each community, accounting for size, staff structure, and resident demographics - Coordinate and lead on-site and remote launch activities, ensuring every stakeholder is prepared and confident - Serve as the primary point of contact throughout the implementation journey, providing clear communication and proactive updates - Track adoption metrics including activation, utilization, and resident satisfaction — and act on what you find - Flag issues early, escalate appropriately, and work cross-functionally to resolve them fast - Educate and train frontline care staff, nurses, and activities teams on Meela's value and how to champion it with residents and families - Create a culture of adoption within each community by identifying internal champions and equipping them with the tools to lead - Deliver clear, engaging training sessions tailored to different learning styles and comfort levels with technology - Provide ongoing check-ins and support to ensure staff confidence doesn't drop after launch day Benefits - Meaningful equity and market salary — join early and share in what we're building - Full health insurance, 401(k), and a daily lunch stipend - Ownership and autonomy from day one - A fast-growing team with opportunities to step into leadership as we scale

Role Description Meela is looking for a Sales Development Representative (SDR) to help expand Meela's presence in senior living communities, healthcare organizations, and care providers. As a SDR, you will be responsible for: - Identifying new business opportunities - Generating qualified leads - Building relationships with decision-makers in the senior care ecosystem If you care deeply about improving the lives of older adults and the professionals who support them — and you enjoy connecting with people, opening doors, and creating opportunities — this role is for you. Qualifications - 1–3 years experience in sales or business development roles - Ability to automate outreach at scale using tech platforms & experience with CRM tools (Hubspot) - Highly organized and comfortable managing outreach pipelines - Self-starter who thrives in early-stage startup environments Requirements - Experience selling SaaS, healthcare technology, or B2B products (preferred) - Familiarity with senior living or healthcare markets (preferred) - Interest in AI, healthcare, or mission-driven startups (preferred) - Someone energetic, curious, and mission-driven who wants to help scale a company improving emotional wellbeing and connection for older adults (preferred) Benefits - Competitive salary + healthy commission upside - Health, dental, and vision benefits - Opportunity to work directly with founders and leadership - The chance to build a product that meaningfully improves the lives of older adults