• Process/post AR from all assigned payers within the expected Turnaround Time • Post AR and electronic remittance from private and government payers into the billing system • Research payer websites to obtain posting backup • Post electronic reports, macros and tools to balance files with money received • Identify issues and trends with assigned payers • Ensure aged accounts receivable is handled according to Standard Operating Procedure • Communicate with leadership and partner teams to ensure accurate and timely processing of remittance

• Verifies or obtains patient eligibility and/or authorization for healthcare services performed by searching payer web sites or client eligibility systems, or by conducting phone conversations with the insurance carrier or healthcare providers. • Updates patient demographics and/or insurance information in appropriate systems. • Conducts research and appropriately statuses unpaid or denied claims. • Monitors claims for missing information, authorization, and control numbers (ICN//DCN). • Research EOBs for payments or adjustments to resolve claims. • Contacts payers by phone or through written correspondence to secure payment of claims. • Accesses client systems for information regarding received payments, open claims and other data necessary to resolve claims. • Follows guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems. • Secures medical documentation as required or requested by third party insurance carriers. • Obtains billing guidelines and requirements by researching provider billing manuals. • Writes appeal letters for technical appeals. • Verifies accuracy of underpayments by researching contracts and claims data. • In the event of an authorization, coding, level of care and/or length of stay denial, prepares claims for clinical audit processing. • Supports Savista Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista business practices.

• Own the end-to-end provisioning and billing lifecycle for Enterprise accounts. • Translate closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms. • Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning. • Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form. • Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning. • Process mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe. • Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed. • Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs. • Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc). • Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on. • Audit active subscriptions periodically to ensure billing matches contracted terms. • Identify and correct ghost subscriptions, duplicate customers, or orphaned invoices. • Support month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records. • Flag pricing or configuration anomalies to the RevOps or Finance owners. • Serve as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle. • Work with Customer Success on escalated billing complaints from customers. • Partner with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues.

• Support recurring and ad-hoc reporting that provides visibility into AR performance, collections activity, payment application trends, and operational KPIs. • Investigate discrepancies across AR data sources including ERP systems, third-party invoicing platforms, and customer portals. • Identify opportunities to improve reporting visibility and automate operational reporting to enable earlier detection of issues impacting collections or payment applications. • Identify opportunities to automate reporting and improve real-time data availability, enabling earlier detection of issues impacting collections or payment applications. • Partner with Accounting and FP&A to reconcile discrepancies, and support month-end close reporting related to AR activity. • Investigate variances and inconsistencies, escalating issues and contributing to timely resolution. • Identify and design improvements to workflows across Collections and Cash Applications, with a focus on scalability, efficiency, and financial accuracy. • Evaluate existing operational processes to identify gaps and develop scalable solutions that reduce manual effort. • Independently develop tools, templates, and reporting resources that improve operational efficiency and data reliability. • Participate in User Acceptance Testing (UAT) for system changes impacting AR reporting, cash application workflows, or reconciliation processes. • Collaborate with Product, Engineering, and Data teams to ensure operational and reporting requirements are clearly understood and validated. • Document and maintain workflows, reporting logic, and operational processes to ensure consistency and transparency across the team. • Support the onboarding or stabilization of new or complex customers that require investigation, process discovery, or workflow development. • Perform discovery of customer-specific invoicing, payroll, payment, AR, and reporting requirements in partnership with Account Management. • Conduct discovery of customer-specific invoicing, payment, and reconciliation requirements in partnership with Sales and Invoicing teams. • Design and document workflows that support collections tracking, payment application processes, and reporting visibility. • Assist in reconciling complex accounts involving multiple payment sources, third-party invoicing platforms, or non-standard billing structures. • Act as a coordination point across Collections, Cash Applications, Invoicing, and Sales during periods requiring additional operational support.