• Own zone-level service business performance, including revenue delivery, growth contribution, operational effectiveness, and customer satisfaction across the Western US. • Lead execution of service growth mechanisms within the zone, ensuring field leaders and engineers are enabled, accountable, and capable of directly proposing and converting service offerings. • Provide inspirational leadership to an $80M+ P&L organization, directly leading Area Service Managers and indirectly leading a large population of Field Service Engineers. • Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the zone. • Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events. • Serve as a senior escalation point for complex and high-pressure customer, operational, or performance issues. • Partner cross-functionally with commercial, product, and operations leaders to align field execution, capacity planning, and customer priorities with business objectives.

• Drive successful Finance and Insurance (F&I) performance in our markets • Work directly with store management to accelerate their Customer Financial Services (F&I) performance

• Developing and executing comprehensive patient recruitment strategies tailored to specific clinical trial objectives, ensuring alignment with study protocols and timelines. • Leading cross-functional teams in the identification and engagement of target patient populations, utilizing data-driven insights to optimize recruitment efforts. • Building and maintaining partnerships with healthcare providers, patient advocacy groups, and community organizations to enhance recruitment and retention strategies. • Analyzing recruitment metrics and performance data to identify trends, challenges, and opportunities, making data-informed recommendations for improvement. • Creating and overseeing the development of patient-centric marketing materials and outreach campaigns to effectively communicate trial benefits and address patient concerns. • Providing training and guidance to project teams and staff on recruitment best practices, tools, and techniques to enhance recruitment success. • Staying informed about industry trends, regulatory guidelines, and emerging technologies that impact patient recruitment and engagement. • Monitoring recruitment progress and outcomes, reporting on successes and challenges to senior leadership and stakeholders.

• Provide end-to-end oversight of the Trial Master File (internally and externally managed eTMF). • Serve as the eTMF business owner. • Ensure TMF completeness, accuracy, and timeliness in accordance with ICH-GCP, regulatory requirements, and internal SOPs. • Lead TMF quality review activities, including periodic QC, reconciliation, and ongoing completeness checks. • Ensure TMF inspection readiness and support internal, sponsor, and regulatory inspections and audits. • Manage and optimize TMF-related processes, standards, and SOPs. • Author and review clinical trial documentation, including TMF Management Plans, content list, study related plans, process documentation, training materials, etc. • Serve as a subject matter expert (SME) for the eTMF system, including configuration, taxonomy, metadata, and user adoption. • Develops requirements for reporting from the system, participate in UAT test script generation, UAT testing, and quarterly system update release review and approval. • Manage continuous improvement initiatives to enhance TMF quality, efficiency, and compliance. • Support TMF migrations, system upgrades, and vendor transitions as needed. • Partner with Clinical Operations, Clinical Trial Managers, Quality Assurance, cross functional members of the Clinical Sub-Team (CST) and external vendors to ensure TMF alignment and compliance. • Provide TMF guidance and training to internal teams and study partners. • Act as the primary TMF point of contact for assigned studies. • Manage CRO partners on eTMF-related activities. • Lead or mentor TMF managers, specialists, or vendors as applicable. • Contribute to TMF strategy, governance models, and global standards. • Support TMF-related risk assessments and mitigation plans.