Role Mission As the Reservations Revenue Specialist, you are the final line of defense for the company’s bottom line. You will ensure that every reservation is financially accurate and operationally sound from booking through post-travel resolution. By auditing pro-formas, managing the lifecycle of credits and refunds, and holding partners accountable to contractual terms, you bridge the gap between our sales intent and our financial reality. You are the guardian of our margins and the key to a seamless accounting close. Key Responsibilities 1. Financial Audit & Margin Integrity - Pro Forma Reconciliation: Conduct rigorous daily audits of pro forma invoices for manual reservations to identify and correct pricing or tax discrepancies. - Margin Protection: Verify that all costs align with expected margins; investigate and resolve any variances with partners before authorizing payments. - Data Hygiene: Maintain pristine data entry in the Admin system and perform cross-system reconciliation with TRAMS to ensure consistency for the Accounts Payable closing process. 2. Transactional Accuracy (Refunds & Credits) - Ledger Management: Maintain a meticulous ledger of travel credits and refunds, ensuring they are applied accurately and reflected in financial dashboards. - Operational Reporting: Provide weekly and monthly snapshots of refund/credit trends to identify operational leaks or recurring partner issues. - Lifecycle Tracking: Ensure no travel credit expires unused or goes unrecorded, maximizing the value of every dollar. 3. Partner Advocacy & Dispute Resolution - Contract Enforcement: Communicate directly with our partners - hotels and ground partners - to ensure they honor agreed-upon rates and terms. - Strategic Negotiation: Act as the primary escalation point for discrepancies. Negotiate with ground partners for client resolutions (e.g., room refunds, comped nights) in collaboration with the Reservations team. - Relationship Diplomacy: Use "firm but fair" communication to enforce contracts without damaging long-term partner ecosystems. 4. Revenue Intelligence - Trend Analysis: Proactively flag consistent under-margin bookings and identify partners with high error rates or refund-heavy products. - Process Improvement: Recommend adjustments to booking workflows to prevent recurring financial discrepancies. Core Competencies - Radical Autonomy: Self-initiative to act on the business’s behalf and solve complex financial puzzles - Margin Logic & Precision: The ability to validate exact margin percentages and dollar amounts by applying contract terms to raw data. Must intuitively understand the impact of Net vs. Rack on the bottom line. - Assertive Diplomacy: Comfortable citing "Section X" of a contract to partners or internal teams to protect margins, without burning bridges. - Financial Frugality: A mindset where every dollar and percentage point matters; a natural drive to investigate when "something feels off." - Organizational Closure: A drive to "close the loop"—leaving no refund unrecovered or credit unapplied. Experience & Requirements - Experience: 5+ years of experience in Revenue Management, Accounting, Bookkeeping, or Supplier Relationship Management within the travel industry (Hotels, DMC, Tour Operator, or Wholesale). - Industry Knowledge: Mastery of travel industry pricing (Net vs. Rack/Gross) and the distribution landscape. - Technical Skills: Advanced mathematical proficiency, contractual literacy, and a deep understanding of financial lifecycles (AR/AP). - Native-Level Communication: Must possess native-level English (written and spoken) to communicate with total confidence, authority, and nuance when dealing with global partners and internal leadership. - Education: Degree in Finance, Accounting, Business Administration, or a related field preferred. - Geography: If based in LATAM, prior experience working with US-based companies is preferred. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

• Own the CX Tech stack from end to end, continually identifying areas for tool consolidation, growth, and optimization. • Ensure our CSMs/Sellers have the most automated and efficient workflows by defining program controls, processes, and governance structures for all systems. • Leverage AI to streamline and standardize project methodologies and productivity tools across the CX organization to drive continuous improvement. • Work with stakeholders to determine the best strategy for tool utilization, partnering with Enablement to address targeted areas for improvement. • Own the success metrics of each tool you own, ensuring maximum ROI and tracking user adoption. • Collaborate with counterparts in product, product marketing, finance, and marketing to carry out change management for system rollouts and integrations. • Operate in a proactive and flexible manner, with the ability to lead multiple projects at once and pivot quickly when priorities change.

WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: The Revenue Seasonal Associate is a temporary role that provides seasonal support in the day-to-day operations in a shared services model for managing constituent information, a critical part of driving forward the Society vision to leverage constituent information to inspire powerful lifetime relationships in the MS movement. The Revenue Seasonal Associate is responsible for capturing constituent and donor information across multiple systems and tools while supporting accounts receivable operations, including cash receipt coding and deposit batch uploads. The role of Associate is crucial to the Society during our peak seasons and influences the effectiveness of processes to reduce turnaround times and improve donor experience and the Revenue team’s relationship with all departments within the Society. Location Requirements - Remote - Flexible Location - ​Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Compensation: The estimated hiring compensation range for this role is $23 - $26 per hour. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors. Temporary Seasonal and Short-term employees are eligible for Spring Health, Sick time, Bereavement, and Jury Duty leave. Temporary, Short-term employees, if scheduled to work 30 hours per week or more, are also eligible for the following additional MS Society benefits: Medical, Flexible Spending and Health Savings, and Commuter benefits. Main Responsibilities: - Complete donation and registration entries for events using defined practices for managing event-related constituent information - Record contributions accurately, including restricted contributions per donor intent, allocate to appropriate revenue categories as outlined according to the Society’s Foundation Data Model (FDM) and Revenue Team cheat sheet. - Review batch reports, ensuring accuracy of entry in constituent systems, Creating Workday Entries and balancing to Workday deposit records. - Research and resolve discrepancies as needed. - Update basic contact information and profile information What We're Looking For: - At minimum a high school diploma or equivalent - Minimum of 6 months of data entry experience - Hands-on experience in operating spreadsheets and accounting software - Customer service skills and high-level confidentiality - High degree of accuracy and attention to detail - Be able to work independently and as a part of a team The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.

• Design and lead the Revenue Operations function to improve the go-to-market processes that connect Marketing, Sales, and Customer Success with our customers to drive growth. • Partner with GTM leadership to align forecasting, planning, and performance metrics. • Manage annual and quarterly sales planning processes including pipeline reviews, territory design, and quota allocation. • Build, lead, and develop a high-performing Revenue Operations team. • Lead operational reviews and drive accountability across all revenue-generating functions. • Develop and maintain scalable operational frameworks to improve pipeline management, forecasting accuracy, quota setting, and compensation planning. • Ensure operational rigor across the revenue funnel: lead acquisition → conversion → retention → expansion. • Build operational frameworks to support sales motions, lead management, and customer lifecycle processes. • Evaluate and oversee the revenue technology stack, ensuring tools and workflows enable seamless collaboration, automation, and data accuracy. • Identify opportunities to streamline workflows and enhance cross-functional alignment. • Build world-class forecasting, analytics, and reporting frameworks to deliver predictable and data-driven insights. • Define and track key performance metrics and KPIs (MRR growth, churn, renewal rates, sales velocity, conversion rates, pipeline coverage, forecast accuracy, etc.). • Monitor and report on revenue metrics, pipeline health, and conversion rates. • Translate insights into actionable recommendations to guide GTM strategy and execution.