• Define and maintain key business and operational metrics across teams to measure performance, identify trends, and support strategic decision making • Partner closely with department leads to understand team goals, success metrics, and operational pain points • Attend cross-functional team meetings to identify opportunities where analytics can improve workflows, decision making, and overall operational efficiency • Collaborate on product updates, workflow improvements, and process changes to ensure the appropriate analytics and reporting infrastructure are in place • Write SQL queries, build data models, and analyze large datasets to surface actionable insights • Design, build, and maintain automated dashboards and recurring reporting for leadership and functional teams • Create ad hoc reports, analyses, and presentations to support business reviews, planning, and strategic initiatives • Help lay the foundation for a scalable data and analytics function by improving data quality, reporting consistency, and metric definitions across the organization • Influence internal product enhancements and operational process changes needed to capture more accurate, relevant, and actionable raw data • Empower teams to self-serve analytics by creating scalable reporting tools, documentation, and dashboarding resources • Drive business outcomes through a combination of short-term analytical support and longer-term process, tooling, and systems improvements • Support high-priority business operations initiatives and special projects across the organization as needed

• Lead structured discovery & business case development for enterprise-level strategic initiatives. • Elicit, analyze, and document business, functional, and non-functional requirements. • Facilitate complex stakeholder interviews, workshops, and working sessions. • Ensure requirements are validated, prioritized, and aligned to strategic objectives. • Provide analysis and recommendations to inform solution options, tradeoffs, and implementation approaches. • Analyze current-state processes, workflows, and systems. • Identify gaps, inefficiencies, and opportunities for improvement. • Develop future-state process designs aligned to business goals and strategic outcomes. • Support change impact analysis and readiness planning. • Conduct user, member, or stakeholder journey mapping. • Perform value stream mapping to identify bottlenecks and optimization opportunities. • Ensure initiatives are designed to deliver measurable business value and outcomes. • Translate requirements into executable work items and delivery plans. • Support backlog creation, refinement, and prioritization. • Clarify requirements throughout execution to reduce rework and scope churn. • Act as a bridge between business stakeholders, delivery teams, and vendors. • Provide project leadership for select initiatives, ensuring continuity from discovery through delivery. • Manage scope, timelines, dependencies, and stakeholder communication. • Ensure delivered solutions align to approved requirements and intended outcomes. • Support initiative scoping and readiness for portfolio intake. • Ensure initiatives entering execution are sufficiently defined and outcome-oriented. • Provide analysis and insight to support sequencing, capacity planning, and prioritization. • Contribute to the development and maturation of enterprise business analysis practices. • Help establish BA standards, templates, and toolkits in partnership with delivery leadership. • Support continuous improvement of analysis and discovery practices across initiatives. • Perform all other duties as assigned.

• Develop creative solutions for real business challenges • Collaborate on cross-functional projects to identify areas for improvement • Analyze internal processes, data, and problems • Identify benefits from enabling new capabilities within the business • Improve how Cisco operates and how we work together

• Analyzing existing code to assess the feasibility of business requirements and proposing solution options. • Collaborating closely with business analysts and stakeholders to clarify and refine requirements. • Communicating potential solutions clearly and concisely to all involved parties. • Estimating the effort required to implement solutions effectively. • Supporting quality engineers as needed, though this will not be the primary focus of your role. • Working collaboratively with the engineering lead, business analysts, engineers, project managers, and business stakeholders to drive projects forward. • Discussing and evaluating software design options with the engineering lead. • Familiarity with user story writing and employing the Gherkin syntax to draft acceptance criteria, ensuring clarity and alignment with business objectives. • Involvement in triaging production defects, including conducting root cause analysis to determine the underlying issues and contributing to their resolution.