Role Description A senior leadership opportunity to simplify how MyState works and improve outcomes for customers and the organisation. This is a newly defined, enterprise-critical leadership role with a clear mandate to transform how MyState operates across product, operations and customer delivery. As Head of Business Improvement, you will lead the identification, prioritisation and execution of business improvement initiatives that uplift customer experience, operational efficiency and commercial performance across the bank. This is a high-impact, cross-bank role with stakeholders spanning Product, Customer, Operations, Technology and Risk. You will influence how work is prioritised, how processes are designed and how change is delivered to ensure transformation efforts translate into measurable outcomes. This role is not about transformation frameworks or isolated projects. It is about fixing what gets in the way of great outcomes, simplifying complexity and turning strategy into action. Accountabilities - Setting and leading an enterprise continuous improvement agenda aligned to strategic priorities - Improving operational efficiency and customer experience through process simplification and better ways of working - Identifying and progressing digitisation, automation and AI-enabled opportunities that deliver tangible benefits - Developing business cases and recommendations to inform executive and Investment Committee decisions - Supporting leaders to implement enterprise tools and workflow solutions that improve outcomes - Leading practical change management to ensure new ways of working are embedded and sustained - Promoting a culture of continuous improvement, accountability and customer-centric thinking across the organisation Qualifications - Experience leading transformation, operations, product or customer initiatives within banking or financial services - A strong track record delivering change that improves both customer experience and commercial performance - Demonstrated ability to operate across complex stakeholder environments - A practical mindset focused on simplification, execution and outcomes - Sound commercial judgement, balanced with a clear focus on customer impact - Understanding that meaningful business improvement comes from getting the fundamentals right, consistently and at scale Benefits - This is a senior role with genuine enterprise-wide mandate and executive visibility - You will shape how MyState operates and delivers outcomes for years to come - You will influence decisions across the bank, not just within a single function - You will be trusted to simplify complexity and drive transformation where it matters most - You will work within an ASX-listed organisation focused on long-term value and disciplined execution - You will be part of a leadership team that believes strong outcomes are delivered through collaboration and shared accountability Our Values, in Action - Create customer wow by making experiences easy and intuitive - Chase the better by continuously improving how we work - Collaborate to win by delivering change together Application Information Apply here by Sunday 19th April. Please note only applications made through this channel can be accepted by this date. For any questions, please reach out to talent@mystate.com.au . We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, identities, and abilities. If you need adjustments during the recruitment process, please let us know. Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.

Title: Business Banking Relationship Analyst Location: Bellevue United States Job Description: At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Business Banking Relationship Analysts partner with assigned Relationship Manager(s) to successfully manage Business Banking relationships and the loan portfolio. Contributes to the profitability and growth of Business Banking by retaining and expanding relationships with existing clients. Responsibilities may include analyzing financial data and preparing comprehensive written analysis, managing credit quality within the team's credit portfolio, providing guidance to customers, identifying and successfully capitalizing on opportunities to deepen and expand existing relationships, managing credit risk, and responding to prospect or customer credit questions. Basic Qualifications - Bachelor's degree, or equivalent work experience - Two to three years of Business Banking experience Preferred Skills/Experience - Well-developed analytical and problem-solving skills - Basic knowledge of bank products and services that results in successfully capitalizing on all opportunities to deepen the relationship - Basic knowledge of credit administration, analysis, and credit policy/procedure - Demonstrated understanding of intermediate financial accounting and analysis - Ability to work effectively with individuals and groups across the company to manage customer relationships - Effective verbal and written communication skills The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,140.00 - $108,400.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Position Overview We are seeking a Senior Business Systems Analyst – Marketing Technology to support enterprise marketing systems and engineering delivery across a complex, multi-platform ecosystem. This role operates as a senior individual contributor, bridging business processes, product strategy, and technical execution. You will partner closely with Product Management, Engineering, and business stakeholders to translate business objectives into implementation-ready requirements, ensuring alignment between functional needs, platform capabilities, and delivery outcomes. This position is ideal for a technically strong analyst—often an engineer-turned-analyst—who thrives in enterprise environments and can drive clarity, structure, and execution across ambiguous and cross-functional initiatives. Key Responsibilities Business Analysis & Requirements Management - Partner with Product Management and business stakeholders to understand business goals, process needs, and functional requirements across the marketing ecosystem. - Translate business requirements into clear functional requirements, user stories, process flows, acceptance criteria, and other artifacts that engineering teams can build against. - Analyze requirements for completeness, feasibility, downstream impacts, and alignment with existing platform capabilities and architecture standards. - Document decisions, assumptions, dependencies, and requirement changes clearly to support delivery quality and long-term maintainability. Solution Design & Delivery Support - Support solution discovery and solution design for cross-system initiatives spanning CRM, marketing automation, integrations, and related data flows. - Work closely with architects and engineers to clarify system behavior, define dependencies, and resolve functional and technical ambiguities during design and delivery. - Support platform configuration definition and ensure that delivered solutions align with intended business outcomes. Cross-Functional Collaboration & Execution - Contribute to backlog refinement and release planning in partnership with Product Management and engineering teams. - Facilitate working sessions with cross-functional teams including Product, Engineering, QA, and business stakeholders. - Act as a strong senior analyst within the team by improving requirement quality, bringing structure to ambiguous asks, and helping drive consistent execution. Required Skills & Experience Enterprise Marketing Technology Expertise - Strong experience supporting enterprise marketing and CRM ecosystems, including hands-on work with platforms such as Dynamics 365, Salesforce, and Marketo. - Familiarity with integrations, data flows, lead management, and intake processes across marketing systems. Technical & Analytical Capabilities - Strong technical aptitude, including understanding of integrations, data flows, dependencies, and solution tradeoffs. - Ability to create implementation-ready documentation such as user stories, process maps, functional designs, and acceptance criteria. - Demonstrated ability to bridge business context and technical implementation details with minimal supervision. Program Delivery Experience - 8+ years of experience as a Business Systems Analyst, Business Analyst, Solution Analyst, or similar techno-functional role in a large enterprise environment. - Experience working directly with engineering teams, architects, and product managers in an Agile delivery model. - Strong communication and stakeholder-management skills, including the ability to ask the right questions and challenge unclear requirements constructively. Preferred Qualifications - Experience in B2B marketing processes such as lead management, routing, lifecycle management, and marketing-to-CRM alignment. - Experience supporting platform transformation or migration programs, including transition from legacy systems to target-state platforms. - Familiarity with Workfront or similar intake and work-management platforms. - Exposure to Adobe Experience Platform (AEP), customer data platform concepts, or adjacent customer-data capabilities. - Prior experience in engineering, development, QA, or another technically grounded role before moving into analysis. - Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent practical experience. About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

• Join our team and help shape the platform of tomorrow! • We develop automated communication and connectivity solutions for the insurance industry that secure the future viability of our clients' business models.