• Make outbound calls to newly issued business to welcome them to the Globe Life Family, ensure their policy(s) are accurate, and assist with any additional information pertaining to their new policy. • Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy. • Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team. • Be able to explain policy benefits. • Complete necessary paperwork when needed. • Assist with correspondence and error corrections for policy service. • Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.

Must be a Florida resident to apply Job Description At Defy Medical, we are a passionate team with a strong mission and a focused purpose: to #DefyExpectations for our patients and help them live better, healthier lives. Defy Medical is looking to capitalize on the momentum that comes with being a dedicated leader and innovator in the field of integrative wellness. A large part of that strategy is our growing sales team. The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel. As a Phone Sales Operator, you should be comfortable in a fast-paced inbound/outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented and above all, dedicated to providing a positive patient experience. Duties include but are not limited to: · Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information. · Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions. · Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department. · Answer multi-line phone system and direct calls to the appropriate team member or department. · Answer high volume of incoming calls · Check voicemails and return customer calls as needed · Responsible for accurate and complete patient information recorded in the CRM · Maintain high-volume inbound/outgoing communications, with details logged in CRM · Communicate between patient and appropriate Defy department to assist in the intake process as needed · Follow established sales operating and customer service procedures and best practices · Meet all KPI expectations Skills: · 1 + years in healthcare preferred · High School Diploma (Associates in healthcare preferred) or higher · Capable of handling a high volume of inbound telephone calls and emails daily · Ability to interact effectively with diverse patients via phone and email · Willingness to work collaboratively and ability to demonstrate effective teamwork · Ability to execute active listening and problem-solving skills to provide exceptional customer service. · Excellent inter-personal relationship skills and the ability to work with individuals of all levels. · Ability to effectively learn and utilize multiple computer programs. · Ability to prioritize and multi-task. · Genuine interest in therapies related to wellness, quality of life, and hormone therapies Shift: Monday-Friday 8:00am-4:30pm EST (9:00am-5:30pm EST during training) Salary: $18/hour (not negotiable) Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Life insurance Location Tampa, Florida (Remote) Department Sales Employment Type Full-Time Minimum Experience Mid-level Compensation $18

• Own the full sales cycle, from prospecting and discovery to demos, negotiations, and closing deals. • Identify, qualify, and develop leads across K–12 districts, schools, state agencies, and/or higher education institutions. • Build deep relationships with superintendents, curriculum leaders, CTOs, CIOs, principals, and other education decision-makers. • Develop territory plans, forecast accurately, and meet or exceed quarterly and annual revenue targets. • Lead compelling product presentations and demos that address district pain points and educational outcomes. • Collaborate with co-founders, Marketing, and Product teams to align on go-to-market strategy and customer needs. • Maintain high-quality CRM hygiene and provide clear reporting on pipeline and forecast. • Stay informed on EdTech trends, competitive landscape, and evolving district procurement and funding cycles.

• Own content and knowledge architecture • Audit and map the current content landscape across Sales Hub, WorkRamp, Fern wiki, Google Drive, and other systems • Design a unified content architecture that brings order to how sales content is organized, tagged, and maintained • Create governance frameworks for how content is created, updated, and retired across teams • Build the single source of truth that sales teams have been asking for • Build the enablement infrastructure • Own and evolve our LMS (WorkRamp) and internal knowledge systems • Evaluate, select, and implement tools that modernize how we manage and deliver content • Build integrations that connect content systems to seller workflows (Salesforce, Slack, Gong, etc.) • Design personalized learning paths that adapt to role, tenure, and skill gaps • Create AI-powered enablement tools • Build and deploy sales agents that surface the right content at the right time • Contribute to the GTM agent swarm strategy alongside RevOps • Design agents that answer seller questions, prep for meetings, and automate repetitive enablement tasks • Use ElevenLabs' own voice and agent technology to power enablement experiences • Drive agentic enablement • Define what 'Agentic Enablement' looks like at ElevenLabs • Build AI-powered coaching tools, role-play agents, and just-in-time learning experiences • Create systems where content auto-updates based on product releases, competitive intel, and market changes • Coordinate cross-functional knowledge management • Partner with Product Marketing to ensure sales content flows into the right systems • Partner with Company Ops to align sales knowledge management with company-wide standards • Partner with RevOps to ensure agent infrastructure is built on solid content foundations • Measure and improve • Define and track system health metrics: content freshness, usage, findability, and time-to-answer • Build dashboards that show whether enablement systems are actually helping sellers • Use data to continuously improve content architecture and agent performance • Shape the function • Document best practices, establish operating rhythms, and influence how the systems function evolves as Sales Enablement scales