• Generates statements and other invoices • Performs data entry, posting payments, and reconciling billings and invoices • Checks balances and maintains direct bill files • Works with direct bill companies to perform billing, review, and verification of accounts

Maintenance and Housekeeping Coordinator (Remote, Mexico City) Beachside Vacation Rentals (BeachsideVR) Compensation: $1,000 - $1,400 USD / month About Us Beachside Vacation Rentals manages a growing portfolio of over 300 short-term rental properties across Florida’s Space Coast. Our focus is operational consistency, property performance, and delivering a reliable experience for both guests and owners. Position Summary We are hiring a Maintenance and Housekeeping Coordinator to oversee and manage maintenance operations and support housekeeping scheduling across the portfolio. This is a remote role based in Mexico City supporting field teams in Florida. The position requires a highly organized, detail-oriented professional who can prioritize, dispatch, and manage a high volume of tasks simultaneously while maintaining clear communication and accountability. This is not an entry-level role. Candidates must have direct industry experience and a working knowledge of residential maintenance systems. Key Responsibilities Maintenance Coordination (Primary Focus) - Receive, triage, and prioritize all incoming maintenance requests - Dispatch vendors and internal technicians based on urgency, scope, and location - Ensure all work orders are clearly defined with detailed notes, photos, and expectations - Track all open tasks through completion and confirm work has been completed to standard - Follow up on incomplete, delayed, or recurring issues - Escalate critical or guest-impacting issues immediately Vendor Management - Coordinate with multiple vendors and service providers daily - Schedule and confirm appointments, access, and timelines - Hold vendors accountable to timelines and quality expectations Housekeeping Coordination (Scheduling & Oversight) - Schedule cleaners for all turnovers, same-day turns, and priority cleans - Monitor Breezeway to ensure all cleans are completed on time and to standard - Identify delays or missed cleans early and take immediate action to resolve - Coordinate adjustments to coverage as needed to maintain readiness for arrivals Systems & Task Management - Create, update, and manage tasks within property management and operations systems (Breezeway, Guesty, or similar) - Maintain accurate and up-to-date records of all work performed Communication & Coordination - Serve as a central point of coordination between maintenance, housekeeping, and guest experience teams - Provide clear, timely updates on task status, delays, and resolutions Required Qualifications - Prior experience in vacation rentals, property management, or hospitality operations (required) - Working knowledge of residential general maintenance systems, including: - HVAC systems and thermostats - Basic electrical (outlets, breakers, lighting issues) - Plumbing fundamentals (drains, leaks, water heaters) - Appliances and common household systems - Proven ability to manage and prioritize multiple active work orders simultaneously - Strong organizational and time management skills - High attention to detail and follow-through - Clear and professional written and verbal communication skills - Experience with task management systems and PMS platforms (Breezeway, Guesty, or similar preferred) - Fluent in English (required) and Spanish What We’re Looking For - A structured, process-driven operator - Someone who can assess maintenance issues and make informed dispatch decisions - Ability to identify urgency and respond accordingly without oversight - Strong sense of ownership and accountability Work Environment - Fully remote role based in Mexico City - Requires consistent availability during U.S. business hours (EST) - High-volume, fast-paced operational environment

• Assist Account Managers by scheduling locum providers, updating confirmation agreements, processing timecards/expenses, and tracking candidate submission checklists. • Act as a liaison between clients, agencies, and the internal team, ensuring clarity and timely communication. • Organize phone screens and ensure schedules are updated accurately in the HWL platform. • Keep inboxes organized and respond to client and agency emails promptly, aiming to address queries on the same business day. • Handle issues effectively and with a sense of urgency, while maintaining a positive image of the company. • Work closely with the Account Management team, keeping them informed of any significant problems or activities.

Make Tomorrow Better With Us Families rely on AO Globe Life for clarity, protection, and long term support. We believe every client deserves a calm, guided experience when navigating their benefits. If you enjoy helping people understand their options and feel confident in their decisions, this role is built for you. Role Overview As a Client Protection Advisor, you will guide clients through their insurance benefits, answer questions, and support them through important decisions. You’ll help families understand their coverage, complete required steps, and feel supported throughout the process. This is a remote / work from home position focused on communication, education, and client care. What You Will Do ● Host virtual benefits consultations with professionalism and clarity ● Explain coverage options in simple, supportive language ● Assist clients with questions, updates, and next steps ● Maintain accurate client records and follow up systems ● Build trust through empathy, reliability, and consistent communication ● Collaborate with advisors and leadership to support client needs What You Can Bring ● Strong communication and listening skills ● A supportive, client first mindset ● Professionalism and reliability ● Comfort with virtual tools and remote communication ● Curiosity and a desire to grow in the insurance field ● Organization and attention to detail Applicable to All AO / Globe Life Roles ● Reliable and predictable attendance ● Ability to work full time or part time depending on role requirements ● Professional communication and conduct ● Commitment to helping families Make Tomorrow Better How We Support You ● Full training and mentorship ● Supportive leadership and team collaboration ● Opportunities for advancement ● A culture built on service, integrity, and long term care