• Design, architecture, maintenance, and enhancement of Catalog items • Create and maintain the current state of the ServiceNow platform architecture documentation • Communicate and collaborate with non-technical stakeholders to gather requirements • Develop technical design documents • Create well-structured test plans and coordinate testing activities • Perform and facilitate regression testing of resolved defects • Translate technical complexities to non-complex terms for project stakeholders • Support ServiceNow upgrades planning and execution • Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform • Participate in the configuration and customizations based on customer needs

POSITION SUMMARY: The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform. This position involves collaboration with clients and internal project teams to understand business needs, gather and analyze requirements, and translate them into clear, actionable user stories. The ideal candidate will bring a strong background in business analysis, with a focus on delivering scalable, user-centric solutions in partnership with technical development teams. ROLES & RESPONSIBILITIES: - Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow. - Translate business requirements into clear and concise user stories with well-defined acceptance criteria. - Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces. - Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities. - Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions. - Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs. - Maintain and manage product backlogs and help prioritize stories for sprint planning. - Support UAT efforts, including test case creation, execution tracking, and defect triage. - Ensure compliance with ServiceNow best practices and governance models. KNOWLEDGE, SKILLS & ATTRIBUTES: - 3–5+ years of experience as a Business Analyst with a focus on ServiceNow. - Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder. - Solid understanding of ServiceNow Workspaces and their capabilities. - Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories. - Experience working in Agile/Scrum environments. - Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration. - Ability to work in a matrix environment. - Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio. - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization. - Detail-oriented with a high degree of accuracy and precision in work. - Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment. PREFERRED QUALIFICATIONS: - Experience in workflow/process automation and low-code/no-code development. - Understanding of enterprise architecture and integration concepts. - Exposure to ITSM, CSM, or custom ServiceNow applications beyond core modules. - ServiceNow Certified System Administrator (CSA) or Certified Application Specialist - Experience working in a legal or law firm environment. Opensity Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

Your role at DynatraceHelp shape the future of IT operations and observability by building deep integrations between Dynatrace and ServiceNow. Reporting to the Director of Global Strategic Technology Alliances and Ecosystems in the Office of Technology and Product (OTP), the Principal Solution Architect drives the technical core of our ServiceNow partnership. You’ll collaborate with Product Managers and Product Architects from both Dynatrace and ServiceNow, driving solution design, reference architecture, technical advisory, and co-innovation, ensuring customers realize the full power of Dynatrace combined with ServiceNow. Your responsibilities include: - Co-innovate with Dynatrace Product & Engineering teams and ServiceNow counterparts, translating market needs into high-impact features. - Drive and shape end-to-end solution design, validation, and lifecycle management for Dynatrace–ServiceNow integrations and modules, including ITOM, ITSM, Security & Risk, and Workflow. - Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption and showcase best practices. - Oversee certification and quality-assurance processes for integrations published on the ServiceNow Store and Dynatrace Hub. - Act as a technical advisor for complex integration challenges, leading proofs-of-concept and solution workshops. - Capture and relay feedback from customers and partners to continuously refine integration patterns and product roadmaps. What will help you succeedBasic Qualifications: - 7–10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations. - 5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands-on ServiceNow integration expertise. Preferred Qualifications: - Holding a ServiceNow Implementation Specialist certification (ITOM or ITSM). - Proven track record of designing and delivering certified integrations between enterprise software vendors. - Strong leadership and cross-functional collaboration skills to build consensus across Product, Engineering, and Partner teams. - Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB - Excellent presentation, facilitation, and technical writing abilities. Nice to have: Additional experience with ServiceNow Security Operations (SecOps) and/or Governance, Risk & Compliance (GRC), DevOps. Familiarity with Dynatrace observability, application security, automation, and DevSecOps concepts. Additional ServiceNow certifications such as Certified System Administrator or Application Developer. Location & Travel This role is open in Linz\Vienna as well as in Boston, US. Regular time-zone overlap with the U.S. Eastern Time is expected. 20–30% Expect travel for partner workshops, customer engagements, and industry events such as ServiceNow Knowledge. Why you will love being a DynatracerA one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting - you in achieving your career goals. - A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all - A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. - Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 90.000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre‑sales capability. • This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality ServiceNow solutions. • They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.