Description Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely. Key Responsibilities: - Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely. - Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution documentation, and timely closures. - Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts. - Interface with customers and stakeholders remotely for escalations, status updates, and major incidents via phone/email/video. - Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians. - Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements. - Oversee parts inventory and vendor relationships; coordinate “waiting on parts” workflows and vendor SLAs. - Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT). - Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates. - Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols. Requirements Required Qualifications: - 4+ years managing field service or technical support teams with dispatch/field technicians. - Hands-on experience using Salesforce Service Cloud (ticketing, flows, entitlements/milestones, reports/dashboards). - Strong understanding of SLA design/enforcement and escalation matrices. - Excellent remote customer-facing communication skills; experience managing escalations virtually. - Proven coaching and people-management skills. - Comfortable working remotely and coordinating field activities without on-site customer visits. Preferred Qualifications: - Experience with mobile field tools (Salesforce Mobile, Field Service Lightning). - Technical background in relevant equipment or systems serviced by your organization. - Experience with inventory/parts management and vendor coordination. - Certifications: ITIL Foundation or equivalent service management certification. Core Skills: - Remote leadership and team development - Salesforce Service Cloud configuration & reporting - SLA management and escalation handling - Remote customer communication and stakeholder management - Analytical reporting and continuous improvement - Process documentation and knowledge management Working Conditions: - No travel to customer sites. Occasional after-hours or on-call incident handling may be required. To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description KEY RESPONSIBILITIES: - Manages the financial, regulatory, patient management, and human resources functions associated with conducting clinical trials. - Typically supervises a staff of 2 - 5 employees. - Trains new clinical trials staff. - Tracks enrollment, sponsor payments, and salary. - Provides leadership in business development. - Assists residents in preparing research projects by facilitating IRB submissions and protocol writing. - Responsible for preparing NIH proposals and routing through the system. - Assists in creating and maintaining Standard Operating Procedures. - Performs related responsibilities as required. MINIMUM QUALIFICATIONS: - A bachelor's degree in a related field and seven (7) years experience in clinical trials, two of which are in the clinical area. - OR a master's degree and four years of experience in clinical trials, one of which is in the clinical area will be considered equivalent. NOTE: Tasks related to this position can be performed remotely with only occasional visits to an Emory University location. Eastern (EST) time zone business hours may apply. Emory reserves the right to change this status with notice to employee. Emory does not approve as a primary work location in the following states; NJ, AK, and HI, any U.S. Territories or outside of the United States. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.

Role Description The Mission Critical Sales Manager is responsible for mission critical outside sales efforts of the SENS sales team. They are responsible for designated markets, accounts, channels, and/or territories and will support customers in various applications with subject expertise, solutions, field support, and application guidance. - Establish, maintain, and develop long-term customer and channel relationships. - Meet designated product revenue and bookings targets. - Drive SENS brand and product specification and preference with mission critical customers. - Customer project site planning and execution. - Support all aspects of SENS datacenter product sales including specification analysis, project planning, and technical quotations. - Field product validation and commissioning when necessary. - Assist customers with quotations, product specifications, project designs, and system layouts. Qualifications - Technical ability to be a subject matter expert for industrial power systems, batteries, industrial engine starting, and their various applications. - Ability to travel up to 35% of time. Expected travel is 3-6 nights per month. - Excellent communication and organizational skills. - Ability to quickly, consistently, and reliably establish and build trust with datacenter customers, representatives, service teams, and sales channel partners. - Ability to thrive in a high-level customer-facing sales position. - Self-driven learner who takes initiative and ownership. - Ability to function independently in a fast-paced, high-performance industrial sales environment. Requirements - 5+ years of experience in industrial sales. - Working knowledge of mission critical markets including industrial power generation, energy storage, and distribution. - Demonstrated high-achieving sales success. - Experience managing large (>$10M) industrial sales accounts. Benefits - Generous paid time off and holidays. - Comprehensive benefits including medical, dental, vision, short-term disability, and life insurance. - Outstanding 401k matching program where employees are instantly vested.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Management Leader - REMOTE. In this pivotal role, you will shape the commercial strategy for high-value opportunities, influencing key decisions that drive business success. Your expertise will enable the organization to maintain a competitive edge while ensuring alignment with financial and operational objectives. By leading a high-performing team, you will foster a culture of excellence and accountability, delivering results that enhance customer satisfaction and profitability. Join us to make a significant impact in the commercial landscape across the Americas. Accountabilities - Serve as the senior commercial authority for the Americas, providing end‑to‑end leadership across the commercial lifecycle from opportunity qualification through post‑award governance. - Shape commercial strategy for complex, high‑value opportunities, advising on pricing frameworks, business case assumptions, revenue models, risk mitigation, and deal structuring. - Establish and enforce regional commercial guardrails that enable competitive, scalable, and compliant deal execution. - Lead regional deal governance, ensuring alignment with operational standards, financial approval requirements, and corporate risk policies. - Partner closely with Sales, Services, Product Line Management, Finance, Operations, and Legal to align commercial strategy with financial and operational objectives. - Represent the commercial strategy in executive‑level customer engagements, strategic reviews, and escalated negotiations. - Build, develop, and mentor a high‑performing Commercial Management team, strengthening commercial rigor, consistency, and capability across the region. Qualifications - 10–12+ years of progressive experience in commercial management, deal desk leadership, or strategic commercial operations. - Proven expertise in complex deal strategy, commercial governance, pricing, revenue models, and financial risk assessment. - Strong financial and analytical acumen, including pricing analysis, profitability assessment, and P&L evaluation. - Extensive experience in contract structuring, commercial negotiations, and risk management. - Demonstrated ability to influence and challenge senior leaders and executive stakeholders. - Experience operating effectively in complex, ambiguous, and fast‑paced environments. - Bachelor’s degree in Business, Finance, Engineering, or a related field. Benefits - Competitive salary with an annual pay range of $140,100 – $223,900 in the US and C$110,900 – C$177,100 in Canada. - Discretionary incentive bonus for non-sales employees and sales commission for sales employees. - Comprehensive benefits package including medical, dental, and vision plans. - 401(K) (USA) & DCPP (Canada) with company matching. - Employee Stock Purchase Program (ESPP). - Employee Assistance Program (EAP). - Company-paid holidays, paid sick leave, and vacation time. - Commitment to diversity and inclusion.