Role Description The Head of Operations – Benchmarks & Diagnostics will lead the operational execution of benchmarking and diagnostic services, guiding global organizations through advanced maturity assessments and industry benchmarking initiatives. This role combines strategic leadership with hands-on operational management, ensuring the seamless delivery of high-value services to enterprise clients. - Manage external consulting partners, oversee data governance, and optimize the end-to-end customer journey from assessment through validation to actionable insights. - Engage with senior operational leaders to drive measurable impact by translating complex technical data into practical business outcomes. - This position offers a global scope, exposure to top-tier stakeholders, and the opportunity to shape industry standards in a remote-friendly, collaborative environment. - Lead the operational strategy and launch of benchmarking and diagnostic products, ensuring excellence in service delivery. - Direct external consulting partners to build, maintain, and operate benchmark databases and interactive tools. - Establish and enforce data governance frameworks to protect sensitive benchmarking data while producing actionable insights. - Manage the end-to-end customer journey for maturity assessments, including readiness, self-assessment, validation, publication, and improvement. - Collaborate with internal teams to align educational and service prerequisites with benchmarking initiatives. - Oversee commercial operations, including revenue tracking, vendor management, and partner coordination. - Engage directly with senior stakeholders from global organizations, delivering a premium, enterprise-level experience. Qualifications - Proven leadership in operations, professional services, or customer success for large enterprise clients. - Strong experience in strategic project management, with a track record of launching new products or services on time and on budget. - Expertise in handling complex data, standardizing metrics, and establishing integrity frameworks for executive reporting. - Executive stakeholder management skills, with the ability to guide and advise senior technical leaders. - Commercial acumen, including managing vendor relationships, consulting partners, and financial oversight. - Excellent communication, organizational, and problem-solving skills. - Preferred: experience in telecommunications, network operations, autonomous networks, benchmarking models, or organizational change management frameworks. Benefits - Competitive salary with performance-related incentives. - Comprehensive healthcare coverage, including medical, dental, and vision plans. - Generous paid time off and parental leave policies. - Employee assistance programs and professional development opportunities. - Flexible remote working arrangements with access to collaborative hubs if desired. - Exposure to senior-level stakeholders, global operations, and strategic industry initiatives. - Inclusive, diverse, and collaborative work environment.

• Lead membership restoration and retention efforts, including targeted outreach to suspended and inactive members • Oversee the annual dues billing process and drive improvements in dues payment rates • Manage the centralized suspension process for non-payment of dues, ensuring consistent application and coordination with lodge leadership • Plan and lead quarterly Prospect Managers Association meetings, including content development and presentation • Oversee membership prospecting activities and background check processing • Monitor, analyze, and report membership data to track performance and identify trends • Support the development and execution of membership and outreach initiatives • Manage and support two direct reports, ensuring consistent execution of membership operations • Provides occasional on-site support for membership-related events, including coordination, logistics, and direct member engagement in a professional and service-oriented manner; some events may occur on evenings or weekends.

Job DetailsJob Location: Dallas TX - Dallas, TX 75251Position Type: Full Time 30-40 hours per weekEducation Level: Not SpecifiedSalary Range: $300,000.00 - $350,000.00 Salary/yearTravel Percentage: Up to 50% Job Shift: Day Monday - FridayJob Category: ManagementWho We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us! Role Overview The Senior Vice President of Multifamily Operations is a pivotal enterprise executive responsible for the overall operational health, performance, and strategic direction of a large, complex multifamily portfolio spanning diverse geographies and asset types. This role is designed for a proven high-level leader, one who has sat at the helm, understands the full P&L, and brings a comprehensive, end‑to‑end understanding of the multifamily business. Reporting directly to the President, the SVP serves as the senior operating executive for the platform, providing leadership to approximately 90 operational leaders, including Regional Managers, Regional Vice Presidents, and Area Vice Presidents. This leader sets the operational vision, drives disciplined execution, develops executive talent, and ensures alignment between strategy, culture, and performance. Deeply steeped in the multifamily industry, the SVP brings both strategic perspective and operational rigor, understanding what drives NOI, how markets truly behave at the asset and submarket level, how capital partners think, and how decisions made at the top ultimately play out onsite. This executive balances high expectations with humility, knowing that sustainable success is achieved through people, partnerships, and a genuine respect for the “village” that makes performance possible. At BH, how results are achieved matters as much as what is achieved! While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AL, AZ, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MO, MN, NC, NE, NV, NY, OH, OK, SC, TN, TX, and VA. Key Responsibilities Provide enterprise‑level leadership and strategic oversight for all multifamily operations across a large, geographically diverse portfolio. Lead, mentor, and hold accountable a broad leadership organization of approximately 90 operational leaders, with direct oversight of Regional, Area, and Regional Vice Presidents. Partner closely with the President and executive leadership team to shape, execute, and evolve the company’s long‑range operational and strategic plans. Own operational performance at scale, ensuring consistency, accountability, and excellence while allowing for market‑appropriate autonomy and innovation. Serve as a trusted executive partner to clients, investors, and internal stakeholders, translating business plans into operational reality and sustained financial performance. Establish, refine, and enforce enterprise operating standards, KPIs, and governance frameworks that drive NOI growth, risk mitigation, operational efficiency, and resident satisfaction. Bring a sophisticated financial lens to operations, including deep involvement in budgeting, forecasting, capital planning, and performance diagnostics. Maintain expert‑level understanding of macroeconomic factors, capital markets, regulatory environments, submarket dynamics, and competitive trends impacting the multifamily industry. Anticipate challenges before they surface, providing clear, decisive counsel and actionable solutions to executive leadership and ownership groups. Champion innovation and continuous improvement, challenging legacy thinking while ensuring operational discipline and scalability. Partner with Business Development and clients to identify, secure, and onboard new business, including leading high‑stakes pitches, client discussions, and portfolio transitions. Act as a culture carrier for BH, modeling leadership presence, humility, accountability, and appreciation for the contributions of teams at every level. Travel approximately 60%, or as needed, to support markets, clients, and business priorities. Other duties as assigned. You Have 15+ years of experience in multifamily real estate operations, with a demonstrated ability to lead geographically diverse portfolios. President, COO, or Senior EV‑level operating experience, with demonstrated success owning enterprise outcomes. Extensive experience across both owner‑operated and third‑party management platforms, with a nuanced understanding of competing stakeholder priorities. 10+ years leading senior leaders, with a proven ability to build, scale, and sustain high‑performing executive and field leadership teams. Deep operational and financial acumen, able to connect strategy, market realities, on‑site execution, and financial outcomes. Highly credible executive communicator with the presence and judgment to engage owners, investors, boards, clients, and internal leadership on complex, high‑impact decisions. Strategic, forward‑thinking leader with a track record of driving growth, improving performance, and positioning organizations for long‑term success. Seniority Level: Senior Level Experience Industry: Property Management Employment Type: Full-Time Location: Remote Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. .

Job DetailsJob Location: Dallas TX - Dallas, TX 75251Position Type: Full Time 30-40 hours per weekEducation Level: Not SpecifiedSalary Range: $300,000.00 - $350,000.00 Salary/yearTravel Percentage: Up to 50% Job Shift: Day Monday - FridayJob Category: ManagementWho We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us! Role Overview The Senior Vice President of Multifamily Operations is a pivotal enterprise executive responsible for the overall operational health, performance, and strategic direction of a large, complex multifamily portfolio spanning diverse geographies and asset types. This role is designed for a proven high-level leader, one who has sat at the helm, understands the full P&L, and brings a comprehensive, end‑to‑end understanding of the multifamily business. Reporting directly to the President, the SVP serves as the senior operating executive for the platform, providing leadership to approximately 90 operational leaders, including Regional Managers, Regional Vice Presidents, and Area Vice Presidents. This leader sets the operational vision, drives disciplined execution, develops executive talent, and ensures alignment between strategy, culture, and performance. Deeply steeped in the multifamily industry, the SVP brings both strategic perspective and operational rigor, understanding what drives NOI, how markets truly behave at the asset and submarket level, how capital partners think, and how decisions made at the top ultimately play out onsite. This executive balances high expectations with humility, knowing that sustainable success is achieved through people, partnerships, and a genuine respect for the “village” that makes performance possible. At BH, how results are achieved matters as much as what is achieved! While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AL, AZ, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MO, MN, NC, NE, NV, NY, OH, OK, SC, TN, TX, and VA. Key Responsibilities Provide enterprise‑level leadership and strategic oversight for all multifamily operations across a large, geographically diverse portfolio. Lead, mentor, and hold accountable a broad leadership organization of approximately 90 operational leaders, with direct oversight of Regional, Area, and Regional Vice Presidents. Partner closely with the President and executive leadership team to shape, execute, and evolve the company’s long‑range operational and strategic plans. Own operational performance at scale, ensuring consistency, accountability, and excellence while allowing for market‑appropriate autonomy and innovation. Serve as a trusted executive partner to clients, investors, and internal stakeholders, translating business plans into operational reality and sustained financial performance. Establish, refine, and enforce enterprise operating standards, KPIs, and governance frameworks that drive NOI growth, risk mitigation, operational efficiency, and resident satisfaction. Bring a sophisticated financial lens to operations, including deep involvement in budgeting, forecasting, capital planning, and performance diagnostics. Maintain expert‑level understanding of macroeconomic factors, capital markets, regulatory environments, submarket dynamics, and competitive trends impacting the multifamily industry. Anticipate challenges before they surface, providing clear, decisive counsel and actionable solutions to executive leadership and ownership groups. Champion innovation and continuous improvement, challenging legacy thinking while ensuring operational discipline and scalability. Partner with Business Development and clients to identify, secure, and onboard new business, including leading high‑stakes pitches, client discussions, and portfolio transitions. Act as a culture carrier for BH, modeling leadership presence, humility, accountability, and appreciation for the contributions of teams at every level. Travel approximately 60%, or as needed, to support markets, clients, and business priorities. Other duties as assigned. You Have 15+ years of experience in multifamily real estate operations, with a demonstrated ability to lead geographically diverse portfolios. President, COO, or Senior EV‑level operating experience, with demonstrated success owning enterprise outcomes. Extensive experience across both owner‑operated and third‑party management platforms, with a nuanced understanding of competing stakeholder priorities. 10+ years leading senior leaders, with a proven ability to build, scale, and sustain high‑performing executive and field leadership teams. Deep operational and financial acumen, able to connect strategy, market realities, on‑site execution, and financial outcomes. Highly credible executive communicator with the presence and judgment to engage owners, investors, boards, clients, and internal leadership on complex, high‑impact decisions. Strategic, forward‑thinking leader with a track record of driving growth, improving performance, and positioning organizations for long‑term success. Seniority Level: Senior Level Experience Industry: Property Management Employment Type: Full-Time Location: Remote Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. .