• Join our team and help shape the platform of tomorrow! • We develop automated communication and connectivity solutions for the insurance industry that secure the future viability of our clients' business models.

• The Business Process Analyst will report directly to the Manager, Business Process and work directly with several stakeholders throughout the business. • We are seeking a Business Process Analyst focused on Quote to Cash processes to drive enhancements and projects that streamline quoting, contracting, billing, and revenue operations. • The candidate will collaborate with stakeholders across Sales, Finance, Accounting, and IT Applications to design and deliver scalable system solutions that improve efficiency and data integrity across the organization. • As a Business Process Analyst, you will partner with Stakeholders and Project Managers to translate business needs into actionable system requirements, supporting initiatives that span multiple departments and tools, including Salesforce Sales Cloud, CPQ, and Billing. • You’ll manage requirements gathering, documentation, and testing, ensuring solutions are delivered with quality and aligned to business goals. • The ideal candidate is a detail-oriented analyst with strong communication skills, a deep curiosity for understanding how systems and processes connect, and a drive to deliver high-impact, scalable solutions in a dynamic environment.

Work Location Type: Remote Req Number 329087 About Grainger W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  Compensation The anticipated base pay compensation range for this position is $67,900.00 – $113,200.00. This role is eligible for an incentive target of up to 5 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details: This role is responsible for designing and building scalable technical solutions that extend and enhance core enterprise systems, such as SAP, to meet evolving business needs. The position owns the technical delivery process, translating functional requirements into robust technical designs and deploying integrations, APIs, reports, and enhancements with a focus on maintainability and performance. You Will: - Provides functional configuration and testing expertise in core business systems. Translates business requirements into functional specs and supports day-to-day system performance. - Independently configure system solutions for defined business requirements within an application. - Collaborate with product owners and business users to refine user stories. - Create, execute, and validate test cases across configuration and functional changes. - Document functional specifications and user procedures. - Troubleshoot common issues related to configuration, master data, and user errors. - Maintain security, compliance and audit standards. - Contribute to process improvement efforts by identifying inefficiencies in the current config and process flow. Track and improve metrics for system effectiveness and delivery processes. - Participate in release planning and ensure timely delivery of stories. You Have: - Bachelor's Degree or equivalent experience in business systems, engineering, or related field or equivalent experience required - 2+ years years of experience in business systems configuration, functional support, or business analysis required - Working knowledge of one SAP module (e.g., SD, MM, FI/CO) or similar Business System module; experience in relevant system config tools like SPRO, ALM. - Ability to write functional specs, execute testing plans, communicate with users, manage story-level scope. - SAP Learning Journeys, openSAP, or basic module-specific training encouraged. Agile/Scrum familiarity preferred. preferred We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

• Provide critical support to the PDS PMO VP of Technology in managing technology implementations • Assist in driving standardized processes and operational efficiency improvements • Document standardized processes as it relates to PDS technology use • Research emerging technologies and best practices to support recommendations