• Actively contribute to planning and promoting events • Support marketing campaigns (email, social media, promotions) • Create and schedule content for digital platforms • Conduct research for events, partnerships, and outreach • Assist with email marketing and communications • Collaborate with team members on projects and assignments • Participate in team meetings, brainstorming sessions, and trainings

You'll work directly with the Director to keep a complex, multi-event season running on time and on budget. Across 6 events and dozens of active vendor relationships, there's a lot happening simultaneously — your job is to make sure nothing falls through the cracks.   This role lives at the intersection of finance and operations. You'll manage vendor payments and onboarding in Ramp, maintain our event budgets, surface emerging issues before they become fires, and help the Director to stay focused on the right things at the right time. Strong communication and a proactive mindset are as important as technical skills here. Budget & Vendor Payments - Own day-to-day maintenance of the season event budget — record actuals, track variances, and flag when something is trending off-plan across any of the 6 events - Manage vendor onboarding and payment processing in Ramp, including setting up new vendors, submitting payments for approval, and ensuring invoices are coded correctly - Monitor staged vendor payment schedules (deposits, milestone triggers, final payments) and proactively alert the team when action is needed - Support multi-currency reconciliation across USD, AUD, and CAD; flag conversion impacts on the budget. Issue Visibility & Communication - Actively surface emerging risks — budget overages, vendor delays, missing deliverables, or timeline slippage — before they escalate - Serve as a clear, reliable communication hub between the team and external vendors: coordinate timelines, follow up on deliverables, and hold vendors accountable without requiring the Director to step in on every thread - Prepare concise budget summaries and status updates for leadership, translating complex budget data into clear, actionable snapshots - Maintain visibility on all open items across the season so the team always has a current picture of where each event stands Project & Operations Coordination - Triage the task queue in Asana — identify what's urgent, what's blocked, and what needs escalation - Build and maintain event timelines, pre-production checklists, and run-of-show documents - Track vendor contracts and ensure payment and deliverable milestones are met on schedule - Support ad hoc operational needs as the season progresses Tools used - Budget & Finance: Google Sheets, Ramp - Project Management: Asana - Communication: Slack, Google Workspace - Expenses & Payments: Ramp

• Work closely with stakeholders to understand the scope and requirements for each event • Build and manage registration process end-to-end through Cvent platform to include creation of registration sites, registration related email communications and onsite (live) registration activation and deployment. • Work closely with marketing teams to ensure registration site is in alignment with brand guidelines • Maintain the registration event schedule and ensure all events follow recommended timelines. • Work with Cvent to order equipment (printers, badge stock, lanyards, etc.) for each event • Provide weekly event level reporting on pacing, attendee counts and ticket revenue • Attend weekly meetings as required • Own of customer service email inbox and serve as first point of contact for registration related inquiries. • Onsite Duties: In partnership with the Event Operational Lead, create work schedule to ensure coverage of registration desks during show hours • Set up / teardown of registration area to include event technology (Cvent Event In a Box) • Train temporary and/or other staff on the registration system and process

• Oversee all FOH activities at the venue, ensuring smooth entry, seating, crowd flow, and overall audience experience throughout the event. • Develop FOH operational plans, staffing schedules, run-of-show integration, and audience management procedures ahead of the event. • Ensure fans have a positive, engaging, and safe experience by coordinating the integration of fan activations onsite. • Implement crowd management plans, monitor audience flow, and coordinate with the client's security lead, venue security and safety teams to maintain a safe environment. • Oversee fan zones and interactive areas within the venue. • Collaborate with key stakeholders, including publishing, producers, and production teams, to ensure load-in schedules align with the main show timelines. • Collaborate with venues and FOH vendors responsible for ticketing, merchandise, fan experiences, and venue services to ensure seamless audience-facing operations. • Oversee the Ticketing Manager to ensure deadlines are met, group allocations are fulfilled, and the ticketing platform aligns with overall ticketing strategy. • Collaborate closely with producers, production, broadcast teams, tournament operations, venue management, and publishing teams to align FOH operations with show and competition requirements. • Review credential requirements and align with the security team on zone classifications. • Act as the primary escalation point for audience-related issues, resolving problems quickly while maintaining a high standard of customer service. • Ensure FOH operations comply with venue policies, safety regulations, and accessibility standards for all attendees. • Own and manage the budget for FOH operations, including forecasting, planning, and tracking expenses related to staffing, vendors, fan experiences, and audience services. • Track operational performance, providing post-event reports and recommendations for future improvements.