Gravity Media

• Oversee all FOH activities at the venue, ensuring smooth entry, seating, crowd flow, and overall audience experience throughout the event. • Develop FOH operational plans, staffing schedules, run-of-show integration, and audience management procedures ahead of the event. • Ensure fans have a positive, engaging, and safe experience by coordinating the integration of fan activations onsite. • Implement crowd management plans, monitor audience flow, and coordinate with the client's security lead, venue security and safety teams to maintain a safe environment. • Oversee fan zones and interactive areas within the venue. • Collaborate with key stakeholders, including publishing, producers, and production teams, to ensure load-in schedules align with the main show timelines. • Collaborate with venues and FOH vendors responsible for ticketing, merchandise, fan experiences, and venue services to ensure seamless audience-facing operations. • Oversee the Ticketing Manager to ensure deadlines are met, group allocations are fulfilled, and the ticketing platform aligns with overall ticketing strategy. • Collaborate closely with producers, production, broadcast teams, tournament operations, venue management, and publishing teams to align FOH operations with show and competition requirements. • Review credential requirements and align with the security team on zone classifications. • Act as the primary escalation point for audience-related issues, resolving problems quickly while maintaining a high standard of customer service. • Ensure FOH operations comply with venue policies, safety regulations, and accessibility standards for all attendees. • Own and manage the budget for FOH operations, including forecasting, planning, and tracking expenses related to staffing, vendors, fan experiences, and audience services. • Track operational performance, providing post-event reports and recommendations for future improvements.

Role Description We are looking for a highly organized and detail-oriented Event Manager to join our team. In this role, you will oversee and lead front-of-house (FOH) operations and ensure a seamless audience experience throughout for a global esports tournament. Your primary responsibility as the Event Manager will be managing FOH activities at the venue. This role includes both the advance planning and the on-site execution of the event, ensuring that all audience-facing operations are thoughtfully prepared in advance and delivered smoothly during live event days. You will collaborate closely with the client’s key stakeholders, including Producers, Production teams, Publishing, and Senior Leadership, to plan, coordinate, and execute all FOH elements required to support a successful event experience. The Event Manager role will be based remotely in the United States, with travel required to support Global Events. Candidates must be able to work and support Pacific Time Zone business hours. The role will report into the Service Delivery Manager – Studio Crewing Global Events. This is a temporary role, tentatively scheduled for May through mid-November. Qualifications - Current passport with at least 12 months validity. - Ability to support and work Pacific Time Zone business hours. - 8+ years of experience in live event management, venue operations, or front-of-house operations, preferably within esports, sports, entertainment, or large-scale live events. - Proven experience managing audience-facing operations at live events, including crowd flow, guest services, ticketing operations, and fan engagement. - Experience working with venues and third-party vendors, including managing operational partners responsible for staffing, guest services, and security. - Demonstrated ability to plan and execute complex live events, managing both advance planning and on-site operations. - Experience managing event budgets, including forecasting, cost tracking, and post-event reconciliation. - Strong project management and organizational skills, with the ability to manage multiple priorities and timelines simultaneously. - Excellent cross-functional communication skills with experience collaborating with production teams, venue partners, vendors, and senior stakeholders. - Knowledge of crowd management, safety planning, and accessibility standards for live events. - Ability to problem-solve quickly in a fast-paced live event environment and make sound operational decisions under pressure. - Willingness and ability to travel frequently and work non-traditional hours, including evenings, weekends, and holidays during event periods. - Familiarity with esports, gaming communities, or live broadcast environments is strongly preferred. Requirements - Manage Front-of-House Operations - Audience Experience and Crowd Safety Management - Fan Zones & Activations - Vendor & Partner Coordination - Ticketing - Stakeholder Coordination - Credentials - Show Integration - Issue Resolution - Compliance & Accessibility - Budget Management - Data & Reporting Company Description We’re more than just a workplace — we’re a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you’re just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire. We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work. Visit our Careers Portal to explore our culture, benefits, and current opportunities. You’ll find stories from our people and insights into how we work.