• Work closely with stakeholders to understand the scope and requirements for each event • Build and manage registration process end-to-end through Cvent platform to include creation of registration sites, registration related email communications and onsite (live) registration activation and deployment. • Work closely with marketing teams to ensure registration site is in alignment with brand guidelines • Maintain the registration event schedule and ensure all events follow recommended timelines. • Work with Cvent to order equipment (printers, badge stock, lanyards, etc.) for each event • Provide weekly event level reporting on pacing, attendee counts and ticket revenue • Attend weekly meetings as required • Own of customer service email inbox and serve as first point of contact for registration related inquiries. • Onsite Duties: In partnership with the Event Operational Lead, create work schedule to ensure coverage of registration desks during show hours • Set up / teardown of registration area to include event technology (Cvent Event In a Box) • Train temporary and/or other staff on the registration system and process

• Oversee all FOH activities at the venue, ensuring smooth entry, seating, crowd flow, and overall audience experience throughout the event. • Develop FOH operational plans, staffing schedules, run-of-show integration, and audience management procedures ahead of the event. • Ensure fans have a positive, engaging, and safe experience by coordinating the integration of fan activations onsite. • Implement crowd management plans, monitor audience flow, and coordinate with the client's security lead, venue security and safety teams to maintain a safe environment. • Oversee fan zones and interactive areas within the venue. • Collaborate with key stakeholders, including publishing, producers, and production teams, to ensure load-in schedules align with the main show timelines. • Collaborate with venues and FOH vendors responsible for ticketing, merchandise, fan experiences, and venue services to ensure seamless audience-facing operations. • Oversee the Ticketing Manager to ensure deadlines are met, group allocations are fulfilled, and the ticketing platform aligns with overall ticketing strategy. • Collaborate closely with producers, production, broadcast teams, tournament operations, venue management, and publishing teams to align FOH operations with show and competition requirements. • Review credential requirements and align with the security team on zone classifications. • Act as the primary escalation point for audience-related issues, resolving problems quickly while maintaining a high standard of customer service. • Ensure FOH operations comply with venue policies, safety regulations, and accessibility standards for all attendees. • Own and manage the budget for FOH operations, including forecasting, planning, and tracking expenses related to staffing, vendors, fan experiences, and audience services. • Track operational performance, providing post-event reports and recommendations for future improvements.

• Execute logistical and coordination tasks for the field events that the company participates in, encompassing responsibilities such as venue sourcing and contracting, event marketing and promotion, staffing and resource allocation, vendor interactions, onsite execution, and additional related duties. • Collaborate with the Senior Manager, Events to ensure events are consistent with the overall strategy and department objectives. • Partner with internal stakeholders to incorporate field events with integrated marketing campaigns, ensuring alignment across content, themes, and event vision. • Project manage internal stakeholders and external vendors by establishing and monitoring event timelines, ensuring all deadlines and deliverables are met. • Collaborate cross-functionally with teams – including Customer Marketing, Integrated Marketing, Demand Generation, Creative, Sales, Business Development, and Marketing Operations – to drive successful event outcomes. • Regularly assess event performance and measure outcomes against goals, using key metrics such as attendance, engagement, lead generation, and ROI, leveraging event management and analytics tools to continuously optimize. • Play a pivotal role in our flagship event by independently managing projects that are directly related to our User Conference, Pantheon.

• Have overall responsibility for website and mobile app design • Be an efficient user of preferred Meeting Management tool, other platforms and mobile app builds • Consult with internal/external stakeholders to gather all requirements to deliver the right technical solution to meet their objectives • Maintain consistency across all client registration websites and mobile apps