• Support the design, implementation, and ongoing maintenance of the organization’s healthcare compliance program in alignment with OIG and DOJ Compliance Program Guidance. • Assist in operationalizing the seven elements of an effective compliance program, including policies and procedures, training, monitoring, auditing, reporting, and enforcement. • Serve as a key resource to internal stakeholders on compliance-related questions and issues, providing guidance to translate regulatory requirements into actionable organizational practices. • Support compliance and quality oversight for Enhanced Care Management (ECM) and Palliative Care programs in alignment with federal, state, and payer requirements. • Monitor regulatory and contractual requirements while tracking evolving guidance impacting program operations, care delivery, and documentation standards. • Conduct audits, monitoring, and QAPI activities, including metric tracking, trend analysis, and support for corrective action plans. • Collaborate cross-functionally to address compliance risks, support audit readiness, and integrate quality and compliance standards into program workflows. • Monitor federal and state healthcare laws and regulations, including but not limited to Anti-Kickback Statute, Stark Law, False Claims Act, HIPAA, and applicable state healthcare regulations. • Track DOJ and OIG enforcement actions, advisory opinions, special fraud alerts, and compliance guidance, and assess applicability to organizational operations. • Conduct compliance risk assessments and help identify, document, and address compliance risks, including fraud, waste, and abuse (FWA), enforcement trends, government oversight, and internal audits. • Support regulatory change management by tracking new or updated laws, regulations, and enforcement trends, including monitoring requirements for potential new markets as the organization expands. • Assist with compliance audits, monitoring activities, and reviews to assess adherence to internal policies and regulatory requirements. • Support internal investigations related to potential compliance concerns, including documentation, issue tracking, and corrective action plans. • Coordinate responses to compliance inquiries, audits, and regulatory requests, as directed by Compliance Leadership. • Maintain investigation and audit documentation in accordance with DOJ and OIG standards and expectations. • Assist in developing and delivering compliance training and education programs for employees, contractors, and leadership. • Promote awareness of compliance reporting mechanisms and non-retaliation standards. • Draft compliance communications, guidance documents, and policy updates, and support implementation of compliance guidance into day-to-day operations. • Maintain organized, audit-ready records. • Collaborate with internal departments to streamline workflows and improve regulatory preparedness. • Stay informed on state and federal regulatory requirements. • Support ad-hoc compliance and quality initiatives, including policy updates, audits, and corrective action implementation, as needed.

• Support the definition, documentation, and rollout of Product Safety processes and procedures addressing AI‑enabled products, digital components, and cyber resilience requirements. • Coordinate updates to existing Product Safety frameworks to incorporate regulatory expectations related to AI risk management, secure‑by‑design principles, and lifecycle obligations. • Ensure consistency and usability of Product Safety documentation across business units and regions. • Track regulatory developments and internal interpretations related to the EU AI Act and Cyber Resilience Act, in collaboration with Legal, Compliance, and Regulatory Affairs. • Translate regulatory expectations into practical process impacts for Product Safety without providing legal interpretation. • Support readiness assessments, gap analyses, and roadmap development for Product Safety–related obligations. • Act as a key interface between Product Safety and internal stakeholders including Engineering and R&D, Digital, Software, and AI teams, Cybersecurity and IT, Legal, Compliance, and Risk Management, Quality, Lifecycle Management, and Product Management. • Plan and facilitate cross‑functional workshops, working groups, and reviews to align on responsibilities, interfaces, and deliverables. • Drive follow‑up actions and maintain accountability across stakeholders. • Support the establishment of Product Safety governance structures related to AI and cyber topics (e.g., roles, decision forums, escalation paths). • Maintain structured overviews of initiatives, milestones, dependencies, and risks. • Prepare concise management‑level updates and materials for the Head of Product Safety and senior stakeholders.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Sr. Specialist, Privacy & Compliance is a subject-matter contributor within the Martech CoE responsible for executing governance, privacy, and compliance requirements across the marketing technology stack. This role supports the implementation of consent, data protection, and AI governance controls by translating legal and regulatory requirements into documented platform requirements and working directly with engineering and platform teams to validate builds. The Sr. Specialist works in close partnership with Legal, InfoSec, and the product manager to ensure that CDP, CRM, MAP, and AI-driven workflows operate within approved compliance guardrails. Key Responsibilities - Translate privacy, regulatory, and AI governance requirements into functional specifications, user stories, and acceptance criteria for engineering and platform teams. - Support the maintenance and prioritization of the governance backlog, including consent management, data retention, deletion workflows, and vendor risk items. - Document requirements and data flow specifications for consent management platforms, DPIAs, data minimization, and classification workflows. - Assist in evaluating GTM platform changes (CDP, CRM, MAP, AI tools) for compliance impact; document findings and recommend remediation steps. - Support the AI governance process by contributing to model approval documentation, audit checklists, and monitoring requirements. - Validate that personalization rules, segmentation logic, and content automation workflows adhere to approved safety and compliance standards. - Execute UAT and compliance validation testing for privacy-impacting platform changes; document defects and track to resolution. - Contribute to KPI tracking and dashboard maintenance for privacy health, compliance status, and AI model performance. - Maintain up-to-date documentation of governance policies, platform controls, and compliance procedures. - Coordinate with Legal, InfoSec, and external vendors to gather requirements and support audit responses as directed. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 4–7+ years of experience in data governance, privacy operations, compliance, or a risk-focused Martech/RevOps role. - Solid understanding of global privacy regulations (GDPR, CCPA/CPRA, emerging U.S. state laws) and how they apply to marketing data and platform operations. - Ability to write user stories, functional requirements, and acceptance criteria for technical or compliance-oriented features. - Familiarity with CDP, CRM, and MAP platforms and how governance rules affect data flows, segmentation, and activation. - Experience collaborating with engineering, legal, and security stakeholders to document and deliver compliance requirements. - Strong attention to detail; comfortable working with technical documentation and regulatory source materials. Highly Preferred - Privacy certifications (CIPP/E, CIPP/US) or active pursuit of same. - Exposure to responsible AI frameworks, ML model monitoring, or AI governance programs. - Experience shipping governance features or platform enhancements in an agile delivery model. - Working knowledge of consent management platforms and vendor risk assessment processes JV20 For positions in this location, we offer a base pay of $104,700- $138,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Become a part of our caring community The Fraud and Waste Professional 2 conducts investigations of allegations of fraudulent and abusive practices. The Fraud and Waste Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Where You Come In The Fraud and Waste Professional 2 coordinates investigation with internal and external entities including compliance, internal business partners, and law enforcement. Assembles evidence and documentation to support successful adjudication, where appropriate. Prepares complex investigative and audit reports. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. What Humana Offers We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education Use your skills to make an impact WORK STYLE: Remote anywhere in US, work at home. While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. WORK HOURS: Monday-Friday, 8 hours/day, 5 days/week, ideally, associates will work on EST (regardless of their home time zone). Must start between 6AM-9AM (in the employee's time zone), some flexibility might be possible, depending on business needs. Required Qualifications – What it takes to Succeed - Bachelor's degree - Minimum 2 years of experience in healthcare fraud investigations - Knowledge of healthcare payment methodologies - Strong organizational, interpersonal, and communication skills - Inquisitive nature with ability to analyze data to metrics - Computer literate (MS Word, Excel, Access) - Strong personal and professional ethics - Ability to travel up to 5%, to attend trainings and meetings, as required Preferred Qualifications - STRONGLY PREFERRED: Experience in Medicare fraud investigations - Bilingual in Spanish - Additional degrees and/or certifications (MBA, J.D., MSN, Clinical Certifications, CPC, CCS, CFE, AHFI). - Understanding of healthcare industry, claims processing and investigative process development. - Experience in a corporate environment and understanding of business operations ​ Additional Information Work at Home Requirements • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested • Satellite, cellular and microwave connection can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Interview Format As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Hire Vue (formerly Modern Hire) to enhance our hiring and decision-making ability. Hire Vue (formerly Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-09-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.