• Lead and manage environmental permitting activities across all company facilities. • Ensure compliance with applicable state and federal environmental regulations. • Oversee preparation, submission, and tracking of environmental permit applications, renewals, and amendments. • Coordinate with internal teams and external consultants to gather data and documentation for permitting. • Maintain up-to-date knowledge of regulatory changes and assess their impact on company operations. • Develop and implement internal procedures to ensure ongoing compliance with environmental permits. • Serve as a liaison with regulatory agencies for environmental permitting matters. • Review and approve environmental reports and documentation prior to submission. • Support environmental audits and inspections; coordinate responses and corrective actions. • Maintain organized records of permits, correspondence, and compliance documentation. • Provide training and guidance to staff on permitting requirements and procedures. • Prepare regular reports for senior management on permitting status and compliance metrics.

• Support the design, implementation, and ongoing maintenance of the organization’s healthcare compliance program in alignment with OIG and DOJ Compliance Program Guidance. • Assist in operationalizing the seven elements of an effective compliance program, including policies and procedures, training, monitoring, auditing, reporting, and enforcement. • Serve as a key resource to internal stakeholders on compliance-related questions and issues, providing guidance to translate regulatory requirements into actionable organizational practices. • Support compliance and quality oversight for Enhanced Care Management (ECM) and Palliative Care programs in alignment with federal, state, and payer requirements. • Monitor regulatory and contractual requirements while tracking evolving guidance impacting program operations, care delivery, and documentation standards. • Conduct audits, monitoring, and QAPI activities, including metric tracking, trend analysis, and support for corrective action plans. • Collaborate cross-functionally to address compliance risks, support audit readiness, and integrate quality and compliance standards into program workflows. • Monitor federal and state healthcare laws and regulations, including but not limited to Anti-Kickback Statute, Stark Law, False Claims Act, HIPAA, and applicable state healthcare regulations. • Track DOJ and OIG enforcement actions, advisory opinions, special fraud alerts, and compliance guidance, and assess applicability to organizational operations. • Conduct compliance risk assessments and help identify, document, and address compliance risks, including fraud, waste, and abuse (FWA), enforcement trends, government oversight, and internal audits. • Support regulatory change management by tracking new or updated laws, regulations, and enforcement trends, including monitoring requirements for potential new markets as the organization expands. • Assist with compliance audits, monitoring activities, and reviews to assess adherence to internal policies and regulatory requirements. • Support internal investigations related to potential compliance concerns, including documentation, issue tracking, and corrective action plans. • Coordinate responses to compliance inquiries, audits, and regulatory requests, as directed by Compliance Leadership. • Maintain investigation and audit documentation in accordance with DOJ and OIG standards and expectations. • Assist in developing and delivering compliance training and education programs for employees, contractors, and leadership. • Promote awareness of compliance reporting mechanisms and non-retaliation standards. • Draft compliance communications, guidance documents, and policy updates, and support implementation of compliance guidance into day-to-day operations. • Maintain organized, audit-ready records. • Collaborate with internal departments to streamline workflows and improve regulatory preparedness. • Stay informed on state and federal regulatory requirements. • Support ad-hoc compliance and quality initiatives, including policy updates, audits, and corrective action implementation, as needed.

• Support the definition, documentation, and rollout of Product Safety processes and procedures addressing AI‑enabled products, digital components, and cyber resilience requirements. • Coordinate updates to existing Product Safety frameworks to incorporate regulatory expectations related to AI risk management, secure‑by‑design principles, and lifecycle obligations. • Ensure consistency and usability of Product Safety documentation across business units and regions. • Track regulatory developments and internal interpretations related to the EU AI Act and Cyber Resilience Act, in collaboration with Legal, Compliance, and Regulatory Affairs. • Translate regulatory expectations into practical process impacts for Product Safety without providing legal interpretation. • Support readiness assessments, gap analyses, and roadmap development for Product Safety–related obligations. • Act as a key interface between Product Safety and internal stakeholders including Engineering and R&D, Digital, Software, and AI teams, Cybersecurity and IT, Legal, Compliance, and Risk Management, Quality, Lifecycle Management, and Product Management. • Plan and facilitate cross‑functional workshops, working groups, and reviews to align on responsibilities, interfaces, and deliverables. • Drive follow‑up actions and maintain accountability across stakeholders. • Support the establishment of Product Safety governance structures related to AI and cyber topics (e.g., roles, decision forums, escalation paths). • Maintain structured overviews of initiatives, milestones, dependencies, and risks. • Prepare concise management‑level updates and materials for the Head of Product Safety and senior stakeholders.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Sr. Specialist, Privacy & Compliance is a subject-matter contributor within the Martech CoE responsible for executing governance, privacy, and compliance requirements across the marketing technology stack. This role supports the implementation of consent, data protection, and AI governance controls by translating legal and regulatory requirements into documented platform requirements and working directly with engineering and platform teams to validate builds. The Sr. Specialist works in close partnership with Legal, InfoSec, and the product manager to ensure that CDP, CRM, MAP, and AI-driven workflows operate within approved compliance guardrails. Key Responsibilities - Translate privacy, regulatory, and AI governance requirements into functional specifications, user stories, and acceptance criteria for engineering and platform teams. - Support the maintenance and prioritization of the governance backlog, including consent management, data retention, deletion workflows, and vendor risk items. - Document requirements and data flow specifications for consent management platforms, DPIAs, data minimization, and classification workflows. - Assist in evaluating GTM platform changes (CDP, CRM, MAP, AI tools) for compliance impact; document findings and recommend remediation steps. - Support the AI governance process by contributing to model approval documentation, audit checklists, and monitoring requirements. - Validate that personalization rules, segmentation logic, and content automation workflows adhere to approved safety and compliance standards. - Execute UAT and compliance validation testing for privacy-impacting platform changes; document defects and track to resolution. - Contribute to KPI tracking and dashboard maintenance for privacy health, compliance status, and AI model performance. - Maintain up-to-date documentation of governance policies, platform controls, and compliance procedures. - Coordinate with Legal, InfoSec, and external vendors to gather requirements and support audit responses as directed. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 4–7+ years of experience in data governance, privacy operations, compliance, or a risk-focused Martech/RevOps role. - Solid understanding of global privacy regulations (GDPR, CCPA/CPRA, emerging U.S. state laws) and how they apply to marketing data and platform operations. - Ability to write user stories, functional requirements, and acceptance criteria for technical or compliance-oriented features. - Familiarity with CDP, CRM, and MAP platforms and how governance rules affect data flows, segmentation, and activation. - Experience collaborating with engineering, legal, and security stakeholders to document and deliver compliance requirements. - Strong attention to detail; comfortable working with technical documentation and regulatory source materials. Highly Preferred - Privacy certifications (CIPP/E, CIPP/US) or active pursuit of same. - Exposure to responsible AI frameworks, ML model monitoring, or AI governance programs. - Experience shipping governance features or platform enhancements in an agile delivery model. - Working knowledge of consent management platforms and vendor risk assessment processes JV20 For positions in this location, we offer a base pay of $104,700- $138,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote