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Aledade, Inc. logo
Aledade, Inc.

With Primary Care. For Primary Care.

Senior Analyst, Workforce Planning

AnalystAnalystFull TimeRemoteSeniorTeam 501-1,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

70 days ago

Salary

$30 - $38 / hour

Seniority

Senior

High School4 yrs expEnglishSQLTableau

Job Description

Senior Analyst, Workforce Planning

Aledade, Inc.

• Responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment • Focus on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics • Maintain reporting infrastructure and automate manual processes • Translate complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes • Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs • Lead pilot reporting for new initiatives and drive process improvements

Job Requirements

  • High school diploma
  • Minimum 4 years workforce planning experience in a call center environment
  • Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models
  • Strong working knowledge of Snowflake and SQL query optimization
  • Ability to architect accurate, complex reports and dashboards with attention to detail
  • Ability to translate technical data into meaningful business outcomes for leadership
  • Advanced analytical, forecasting, and problem-solving skills
  • Ability to manage multiple, complex reporting tasks in a fast-paced environment
  • Experience automating reports and streamlining manual processes
  • Bachelor’s Degree (preferred)
  • Experience in healthcare operations (preferred)

Benefits

  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • And much more!

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