• Collaborate with clients and internal teams to implement and operationalize Merge software and integrated solutions. • Apply knowledge of Merge solutions, site workflows, and business requirements to optimize solution effectiveness. • Define, document, and validate solution requirements. • Design, develop, deploy, and support custom HL7 interfaces. • Design, develop, and deploy custom reports and application integrations. • Perform and support custom data imports and exports, including development of supporting tools. • Assist internal teams in resolving field and client issues. • Serve as a subject matter expert in sales calls and discussions with prospective clients. • Support Go-Live activities and transition solutions to the Support organization. • Deliver services in alignment with established implementation methodologies. • Maintain accurate records in CRM and regulatory systems. • Escalate product issues through the defect tracking system. • Engage in continuous learning to expand expertise in Merge products and related technologies. • Identify and communicate opportunities to improve client solutions and internal processes. • Perform additional duties as assigned by management.

• Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities • Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy • Lead and manage Proof of Value (POV) engagements for customers evaluating package upgrades or new Vanta products • Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape • Cultivate an environment of teamwork, openness, creativity, and continuous improvement • Work cross-functionally to resolve customer business issues and work toward mutual goals • Develop processes and workflows that allow us to build and scale a best-in-class Solutions Engineering organization

Role Description - Collaborate with clients to understand their needs and tailor Voice AI solutions that meet their requirements. - Implement and deploy Voice AI Agents efficiently, ensuring seamless integration with existing systems. - Troubleshoot and resolve technical issues during the deployment process to maintain client satisfaction. - Work closely with the sales team to provide technical expertise and support during the sales cycle. - Analyze client feedback and usage metrics to continuously improve product offerings and customer experience. Qualifications - 3–6 years of experience in a technical sales or solutions engineering role. - Proficiency in Python and Go, with a strong understanding of software development principles. - Experience in deploying and integrating technology solutions in a client-facing environment. - Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders. Requirements - Familiarity with voice technology and AI applications. - Experience working in a fast-paced startup environment. - Knowledge of cloud-based technologies and deployment processes. Benefits - The base salary for this role is $95K, with opportunities for growth and advancement in a rapidly evolving company. - Enjoy a flexible work environment that supports both on-site and remote work options. Company Description We're representing a dynamic technology company that specializes in deploying Voice AI Agents quickly and affordably. Their innovative solutions allow businesses to implement advanced voice technology in just three weeks, ensuring secure, reliable, and scalable operations. As a part of a small, agile team, you will contribute to shaping the future of voice technology.

Agentic Architect | 100% Remote (WFH) Opportunity General Summary We are seeking a hands-on, forward-thinking Agentic Architect to lead the design, development, and governance of AI agent systems across the enterprise. This role sits at the intersection of enterprise architecture and applied AI. You will define how autonomous and semi-autonomous AI agents are built, deployed, orchestrated, and governed at scale. You will establish the patterns, frameworks, and guardrails that enable teams across the organization to build reliable, secure agentic solutions that deliver real business value. This is a senior technical leadership role requiring deep expertise in AI/ML systems, modern software architecture, and a strong understanding of business operations. Essential Duties and Responsibilities Define and Drive the Agentic Architecture Strategy - Develop and maintain the enterprise architecture strategy for AI agent systems, including multi-agent orchestration, tool use, memory, retrieval-augmented generation (RAG), and human-in-the-loop workflows. - Establish standards, reference architectures, and reusable patterns for agentic development across the enterprise. - Evaluate and select foundational models, agent frameworks, and supporting infrastructure (vector stores, knowledge graphs, observability tooling). Build Shared Platforms and Accelerators - Design and oversee development of internal platforms, SDKs, and libraries that enable teams to rapidly build, test, and deploy AI agents. - Create technical patterns for common agentic capabilities: tool calling, structured output, guardrails, evaluation, and feedback loops. - Drive adoption of consistent development practices across teams. Governance, Safety, and Risk - Define and enforce guardrails for agent autonomy, data access, and decision-making boundaries. - Establish evaluation and observability frameworks to monitor agent behavior, cost, latency, and quality in production. - Partner with security, compliance, and legal teams to ensure responsible AI practices are embedded into every agent system. Provide Strategic Technical Guidance - Advise business and technology leaders on where agentic AI can, and should not, be applied. - Translate business problems into agentic architecture solutions with clear cost-benefit tradeoffs. - Identify and mitigate technical risks across the AI portfolio. - Collaborate with Claims, Underwriting, and other business units to identify and prioritize high-impact opportunities for agentic automation. Lead and Mentor - Lead and grow a team of AI engineers, architects, and developers. - Foster a culture of experimentation, rapid prototyping, and continuous learning. - Mentor team members on agentic design patterns, prompt engineering, and AI system design. Stay Ahead of the Curve - Track the rapidly evolving AI agent landscape, including new models, frameworks, research, and industry applications. - Identify opportunities to leverage emerging capabilities (tool use, computer use, multi-modal agents) to drive competitive advantage. Communicate Effectively - Translate complex AI concepts for non-technical stakeholders, including executives and business leaders. - Develop and maintain architecture documentation, agent interaction diagrams, and implementation roadmaps. Requirements / Expertise - 8+ years of experience in software architecture, AI/ML engineering, or enterprise architecture. - Demonstrated experience designing and deploying AI agent systems or LLM-powered applications in production. - Strong understanding of LLM capabilities and limitations, prompt engineering, RAG, function/tool calling, and agent orchestration patterns. - Experience with agent frameworks (e.g., LangGraph, CrewAI, AutoGen, Claude Agent SDK, or custom implementations). - Hands-on experience with cloud platforms (AWS, Azure, or GCP) and modern DevOps/MLOps practices. - Familiarity with enterprise architecture principles and the ability to operate across organizational boundaries. - Strong communication, leadership, and collaboration skills. - Ability to make pragmatic architectural decisions in a fast-moving domain. - Experience building AI/ML systems in regulated industries (insurance, finance, healthcare) with sensitivity to PII and compliance requirements. - Experience building evaluation harnesses, benchmarks, and testing frameworks for LLM-based systems. Preferred Qualifications - Experience with model evaluation, red-teaming, or AI safety practices. - Familiarity with enterprise architecture frameworks (TOGAF, Zachman). - Cloud architecture certifications (AWS Solutions Architect, Azure Solutions Architect). - Contributions to open-source AI/agent projects or published thought leadership in the space. - Insurance or financial services industry experience. Education - Bachelor's degree in Computer Science, Information Technology, or related field. - Master's degree or Ph.D. preferred. Work Environment - Remote: This role is 100% remote, open to candidates currently located in the United States who are able to work without sponsorship. - Requires a private, quiet workspace suitable for focused work and video collaboration. - Hours: Schedules are set to accommodate the needs of the role and organization, and may be adjusted as needed. - Travel: Occasional travel to off-site locations for meetings may be required. Salary Range - $140,000 - $210,000 with a comprehensive benefits package. Details: EMPLOYERS Benefits and Perks About EMPLOYERS As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment combined with an opportunity to build your career as you help us grow our business in innovative and imaginative ways that are uniquely EMPLOYERS! Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. We are known for the quality service and expertise we provide to our clients and the exemplary work environment we provide for our employees. We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. At EMPLOYERS, you will discover an energetic environment that inspires top achievement. As "America's small business insurance specialist," we have the resources, reputation, and expanding nationwide identity to enrich your work/life and enhance your career. About EMPLOYERS #LI-Remote