• Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices. • Manage team of ~15 Mental Health Group Specialists, Crisis Specialists and others, including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication • Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care • Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate • Review groups data to inform strategic decision making about team performance and group dynamics. • Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health • Facilitate groups as needed based on needed coverage • Participate in routine leadership meetings and contribute to strategic decision making • Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice • Complete other duties as assigned by Clinical Leadership

• Attend and proactively engage in the mandatory Pre-Program TA Onboarding • Monitor appropriate Slack channels for Learner questions and answer them promptly • Check-in with Learners after each live session • Facilitate breakout rooms during lecture time • Assist in keeping the session progressing should the Lead Instructor experience technical difficulty • Monitor appropriate Slack channels for Learner questions and answer them within 24 hours • Foster discussion by posing questions of your own • Review content materials for the next lecture • Hold up to six Individual Office Hours per week via Google Meets with Learners • Grade Learner submissions of exercises and projects within seven days of submission • Submit weekly write-ups summarizing the week’s accomplishments and challenges • Attend and participate in the weekly staff meeting with Correlation One team and other Expert Network staff

• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner • Answering incoming calls from members and case managers • Returning voice mail messages in a timely manner • Following specific talking points and protocols associated with member outreach calls • Securing visits via scheduling software efficiently • Demonstrating excellent customer service skills • Utilizing exceptional communication and social skills to explain the importance of agreeing to complete the annual assessment • Conducting follow up calls to members prior to scheduled visits

• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers within an assigned geographic territory. • Is provided a company van and tools and travels to a variety of customer sites to maintain commercial properties. • Performs preventive maintenance and corrective repairs on buildings, equipment and grounds. • Conducts “face to face” relationship with Customers in the service of the client’s requirements. • Utilizes multiple trade skills such as carpentry, plumbing, electrical, painting, and roofing, HVAC, and other skills as needed to solve maintenance problems. • Completes preventative maintenance and repairs per work order requirements. • Self performs the following duties in compliance company procedures, regulatory requirements and safety standards. • Performs minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets, replace toilets and faucet fixtures as needed, etc.). • Performs routine painting, carpentry work, etc., as necessary to maintain our Client’s facilities in like new condition (e.g. repair a hole in dry-wall, prep the area, and match the paint to present a uniform and original like new appearance). • Performs minor electrical maintenance as allowed without a license within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets if necessary). • Completes service inspections and asset inspections as needed. • Fully utilizes technology (tablet, smartphone) to: Access and complete work orders including notes on services provided. Create and submit Service Reports and Quality Inspection images and reports. Submit timesheets, expense reports, and purchase card logs. • Obtains necessary materials and supplies to complete all tasks. Creates a positive climate with the client, provides and generates customer satisfaction. Maintains timely and consistent communications with customer and internal support teams. • Obtains and completes EFS required safety and compliance training and attends weekly safety meetings. • Provides estimates for larger projects and services needed to onsite customer. Completes other duties as assigned or required.