• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner • Answering incoming calls from members and case managers • Returning voice mail messages in a timely manner • Following specific talking points and protocols associated with member outreach calls • Securing visits via scheduling software efficiently • Demonstrating excellent customer service skills • Utilizing exceptional communication and social skills to explain the importance of agreeing to complete the annual assessment • Conducting follow up calls to members prior to scheduled visits

• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers within an assigned geographic territory. • Is provided a company van and tools and travels to a variety of customer sites to maintain commercial properties. • Performs preventive maintenance and corrective repairs on buildings, equipment and grounds. • Conducts “face to face” relationship with Customers in the service of the client’s requirements. • Utilizes multiple trade skills such as carpentry, plumbing, electrical, painting, and roofing, HVAC, and other skills as needed to solve maintenance problems. • Completes preventative maintenance and repairs per work order requirements. • Self performs the following duties in compliance company procedures, regulatory requirements and safety standards. • Performs minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets, replace toilets and faucet fixtures as needed, etc.). • Performs routine painting, carpentry work, etc., as necessary to maintain our Client’s facilities in like new condition (e.g. repair a hole in dry-wall, prep the area, and match the paint to present a uniform and original like new appearance). • Performs minor electrical maintenance as allowed without a license within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets if necessary). • Completes service inspections and asset inspections as needed. • Fully utilizes technology (tablet, smartphone) to: Access and complete work orders including notes on services provided. Create and submit Service Reports and Quality Inspection images and reports. Submit timesheets, expense reports, and purchase card logs. • Obtains necessary materials and supplies to complete all tasks. Creates a positive climate with the client, provides and generates customer satisfaction. Maintains timely and consistent communications with customer and internal support teams. • Obtains and completes EFS required safety and compliance training and attends weekly safety meetings. • Provides estimates for larger projects and services needed to onsite customer. Completes other duties as assigned or required.

• Manage the bid lifecycle, from opportunity tracking to submission • Coordinate and oversee the proposal development process • Review and interpret construction drawings and blueprints • Perform accurate quantity takeoffs using appropriate tools • Manage and streamline the takeoff process across multiple projects • Ensure all project scopes are complete, with no gaps or missed items • Collaborate with internal teams to gather required inputs for bids and proposals • Maintain organized documentation and tracking of bids, estimates, and submissions

• Assist the Party Chief in completion of field surveys • Set up field equipment and assist in the collection of data • Collect locational data through various instruments • Daily upload and download data from data collector • Ensure equipment and field vehicle are in good working order • Improve efficiency by preparing field notes • Clean up work areas daily • Learn compliance with industry regulations