Outreach Specialist

GeneralGeneralFull TimeRemoteJuniorTeam 1,001-5,000Since 1993H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

84 days ago

Salary

$14 - $23 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Outreach Specialist

HarmonyCares

• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner • Answering incoming calls from members and case managers • Returning voice mail messages in a timely manner • Following specific talking points and protocols associated with member outreach calls • Securing visits via scheduling software efficiently • Demonstrating excellent customer service skills • Utilizing exceptional communication and social skills to explain the importance of agreeing to complete the annual assessment • Conducting follow up calls to members prior to scheduled visits

Job Requirements

  • High School graduate or equivalent
  • Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
  • Self-motivated and able to work independently
  • Demonstrable success in quickly building telephonic relationships with prospective customers
  • 1+ year of call center experience, or relevant tele-sales experience (preferred)
  • Basic knowledge of medical terminology (preferred)

Benefits

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified

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