• Serve as the primary point of contact for destination organizations seeking support on urgent policy or governance related issues and communicate guidance clearly through written and verbal channels. • Present policy findings and recommended actions to member groups, board committees, partner associations and other stakeholders where appropriate. • Develop written issue briefings, policy summaries and guidance documents that support destinations in responding to funding threats, structural changes and public accountability challenges. • Monitor legislative and regulatory activity across the United States, Canada and other international markets and communicate key developments through presentations, webinars and policy briefings. • Engage with industry associations such as the United States Travel Association (USTA) and others to communicate shared policy priorities and align messaging.

• Direct team of 8 individual responsible for Service Delivery Network strategy, analytics and outcomes consistent with Customer Experience, Client, Financial and Quality expectations. • Define, quantify, implement and optimize national Service Network strategies and solutions • Partner with the Account Management team to gain understanding of client needs and drive alignment regarding Service Delivery solutions for clients and end users. • Work across departments in support of seamless operation to develop common requirements and business processes to leverage key suppliers and overall supplier portfolio. • Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.

• Direct team of 7 individuals responsible for Service Delivery Network capacity, optimization, and performance. • Develop Dispatch Decisioning Rules and Processes across Service Platforms • Partners with Systems, Operations and Account Teams to determine optimal support models. • Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.

• Independently lead the development of strategic projects (both brand & rights holder clients) from inception to delivery • Serve as a trusted advisor to key client stakeholders, delivering compelling insight-based points of view, presentations and strategic recommendations • Monitor and analyse ongoing sponsorship and market trends • Research and synthesise significant amounts of information, conduct analyses, and develop influential storylines and presentations (e.g. partnership valuations, strategic plans, market landscapes etc.) • Translate complex data and research into clear, actionable narratives that guide decision-making • Use syndicated, proprietary and other tools to research, analyse and extract consumer insights and industry/client data • Utilise proprietary sponsorship valuation and measurement models to inform ROI for clients • Lead the effective project management of allocated projects, determining critical milestones and reporting cadence • Work collaboratively with team members to develop and refine client deliverables, such as presentations, reporting tools, and supporting materials • Maintain a positive and professional relationship with both internal stakeholders and external clients to grow current business portfolio • Support broader Wasserman Global Consulting team on client projects and new business opportunities where appropriate • Help position Wasserman’s strategic capabilities in market, reinforcing our leadership in insight-led marketing