• Manage a portfolio of strategic partners in LATAM as the main point of contact to support strategic sales conversations. • Successfully achieve assigned revenue objectives, negotiate partnership frameworks, including margin, territory, leads, and joint GTM agreements. • Define and execute joint business plans with partners to drive revenue and pipeline growth. • Lead business reviews and performance tracking, using KPIs to develop actionable growth plans and ensure partner accountability. • Collaborate with internal teams (Sales, Marketing, Product, Legal) to enable partner success. • Support deals throughout the sales cycle and represent ODILO in executive-level partner meetings. • Cultivate strong executive relationships with partners to accelerate growth and adoption of ODILO’s platform. • Identify and qualify new referral, reseller, and bidding/teaming partners, and formalize agreements when required, aligned with the partnership’s strategy. • Represent ODILO at key industry tradeshows and partner events, driving brand awareness, networking with key stakeholders, and identifying new business opportunities.

• Develop and maintain strong relationships with franchise dealers • Collaborate with internal teams to ensure timely delivery and execution of services • Analyze account performance to identify opportunities for growth • Partner with auto dealers to foster strong relationships • Support the sales team by understanding the products and services purchased by clients • Stay informed about industry trends and changes within the franchise landscape • Ensure a best-in-class customer experience by supporting onboarding • Utilize Salesforce.com to document and streamline the sales process • Effectively manage your time and activities to meet the needs of existing customers

• Maintain partnerships between the health plan and the contracted provider networks serving our communities. • Build client relations to ensure delivery of the highest level of care to our members. • Engage with providers to align on network performance opportunities and solutions. • Consultative account management and accountability for issue resolution. • Drive optimal performance in contract incentive performance, quality, and cost utilization. • Serve as primary contact for providers and act as a liaison between the providers and the health plan. • Triages provider issues as needed for resolution to internal partners. • Receive and effectively respond to external provider related issues. • Investigate, resolve and communicate provider claim issues and changes. • Educate providers regarding policies and procedures related to referrals and claims submission. • Perform provider orientations and ongoing provider education. • Manages Network performance for assigned territory through a consultative/account management approach. • Completes special projects as assigned. • Complies with all policies and standards.

• Lead and mentor a team of Account Managers, overseeing a portfolio of strategic nonprofit accounts, and ensuring excellence in account management practices • Set strategic direction for account management initiatives, develop and implement comprehensive account plans, and drive efforts to achieve revenue targets and customer satisfaction goals • Collaborate cross-functionally with Product, Marketing, Support, and Services teams to align customer needs with Feathr’s product roadmap and service offerings • Act as the primary escalation point for key customer issues, leveraging your expertise to resolve challenges and maintain high levels of client satisfaction • Analyze customer usage data, account history, and market trends to provide actionable insights and recommendations to improve client outcomes • Continuously monitor and report on key performance metrics, including revenue forecasts, renewal rates, and customer satisfaction scores, to inform strategic decision-making