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Digital marketing tools for events & nonprofits
Account Management Manager
Location
United States
Posted
120 days ago
Salary
$100K / year
Seniority
Senior
Job Description
Account Management Manager
Feathr
• Lead and mentor a team of Account Managers, overseeing a portfolio of strategic nonprofit accounts, and ensuring excellence in account management practices • Set strategic direction for account management initiatives, develop and implement comprehensive account plans, and drive efforts to achieve revenue targets and customer satisfaction goals • Collaborate cross-functionally with Product, Marketing, Support, and Services teams to align customer needs with Feathr’s product roadmap and service offerings • Act as the primary escalation point for key customer issues, leveraging your expertise to resolve challenges and maintain high levels of client satisfaction • Analyze customer usage data, account history, and market trends to provide actionable insights and recommendations to improve client outcomes • Continuously monitor and report on key performance metrics, including revenue forecasts, renewal rates, and customer satisfaction scores, to inform strategic decision-making
Job Requirements
- 4+ years in B2B SaaS account management, customer success, or equivalent experience
- 2+ years of experience management of SaaS teams responsible for driving revenue outcomes tied to retention and growth
- Track record of high achievement in previous positions
- Demonstrated ability to learn and apply new information, skills, or techniques
- Demonstrated ability to coach, mentor, and train team members
Benefits
- Health, dental, vision, Summr and Wintr breaks, paid vacation and sick time
- Professional development budget, office food, social events
- 99% health insurance
- Flexible work schedule
- Sick time for when you need to take care of your physical or mental health
- Vacation time
- Extended Summr + Wintr Breaks
- Parental leave
- Wellness reimbursement credit
- Home office stipend
- Team hangouts and events
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