• Develop and maintain strong relationships with franchise dealers • Collaborate with internal teams to ensure timely delivery and execution of services • Analyze account performance to identify opportunities for growth • Partner with auto dealers to foster strong relationships • Support the sales team by understanding the products and services purchased by clients • Stay informed about industry trends and changes within the franchise landscape • Ensure a best-in-class customer experience by supporting onboarding • Utilize Salesforce.com to document and streamline the sales process • Effectively manage your time and activities to meet the needs of existing customers

• Maintain partnerships between the health plan and the contracted provider networks serving our communities. • Build client relations to ensure delivery of the highest level of care to our members. • Engage with providers to align on network performance opportunities and solutions. • Consultative account management and accountability for issue resolution. • Drive optimal performance in contract incentive performance, quality, and cost utilization. • Serve as primary contact for providers and act as a liaison between the providers and the health plan. • Triages provider issues as needed for resolution to internal partners. • Receive and effectively respond to external provider related issues. • Investigate, resolve and communicate provider claim issues and changes. • Educate providers regarding policies and procedures related to referrals and claims submission. • Perform provider orientations and ongoing provider education. • Manages Network performance for assigned territory through a consultative/account management approach. • Completes special projects as assigned. • Complies with all policies and standards.

• Lead and mentor a team of Account Managers, overseeing a portfolio of strategic nonprofit accounts, and ensuring excellence in account management practices • Set strategic direction for account management initiatives, develop and implement comprehensive account plans, and drive efforts to achieve revenue targets and customer satisfaction goals • Collaborate cross-functionally with Product, Marketing, Support, and Services teams to align customer needs with Feathr’s product roadmap and service offerings • Act as the primary escalation point for key customer issues, leveraging your expertise to resolve challenges and maintain high levels of client satisfaction • Analyze customer usage data, account history, and market trends to provide actionable insights and recommendations to improve client outcomes • Continuously monitor and report on key performance metrics, including revenue forecasts, renewal rates, and customer satisfaction scores, to inform strategic decision-making

• Build and maintain trusted, successful relationships with customers and partners and advise on selecting optimal solutions • Maintain the customer network through regular on-site visits and active participation in workshops and conferences • Work closely with colleagues from Customer Consulting, Product Management, and regional teams • Manage the entire sales process from lead generation to after-sales, ensuring an excellent customer experience • Responsible for tender management, including creating and managing proposals, analysing and evaluating tenders, coordinating multiple departments, deadline management, and client communication • Represent Brainlab with a professional and innovative presence to customers, competitors, and internal stakeholders