Join SignalFire's Talent Network | Future Roles at Top VC-Backed Startups Are you exploring your next role in tech, AI, or company building? At SignalFire, we partner with 200+ venture-backed startups across sectors like AI/ML, developer tools, healthtech, AI/Developer Tools and infrastructure, fintech, edtech, legaltech, and more — helping them scale their teams with exceptional talent. We’re not hiring for a specific role right now, but we’re always looking to connect with: Founding Engineers & AI/ML Specialists Product Leaders (PMs, CPOs, Product Ops) Designers (Product + Brand) Go-to-Market Leaders (Sales, Marketing, Growth, BizOps) Talent & People Leaders Technical GMs & Operations Execs Many of the companies we back are early-stage startups solving hard problems in massive markets. We’ve seeded and supported category-defining companies and we help founders hire their founding teams, early execs, and technical leaders. If you're a builder, operator, or technologist looking for your next role, we’d love to learn more about you and keep you in mind for future opportunities across the portfolio. 💡 Interested? Apply here to join SignalFire’s Talent Network and stay top of mind for upcoming role 📩 We'll reach out when something aligned opens up — and occasionally share curated roles, events, or portfolio updates that may be of interest.

• Ensure proper incident management from the initial customer call. • Monitor customer’s networks and ensure alarms are processed according to priority, customers of procedures, and SLA. • Conduct basic health status checks of customer networks to determine how the networks are performing, such as bandwidth, utilization, uptime; proactive recommendations for continuous improvements to customer networks environment. • Document customer network issues, communications, status, and next step action plan in the ServiceNow ticketing system. • Follow standard NOC processes and procedures including escalation processes, notification processes, ticket documentation, and customer issue resolution processes. • Update service requests to ensure that service level agreements are met. • Follow-up with customer regarding outstanding issues, and ensure relating incidents are up to date. • Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Network Engineers if unable to resolve.

• Responsible for overseeing the successful completion of inside (ISP) and outside (OSP) plant projects for the Network Operations department. • Serve as a point of contact for the engineering implementation team to ensure actions remain in synergy. • Identifying and managing potential risks to target completion dates. • Prepare reports to stakeholders regarding project statuses. • Conduct project meetings and is responsible for project tracking and analysis for the Engineering Implementation team as well as other Network Operation Departments. • Performs administrative duties commensurate with the requirements of the organization including data gathering, budget tracking, metrics, and reports. • Interface with multiple departments to gather data, update tracking, and drive timelines for new market launches and other projects. • Run routine reporting related to company performance. • Follow and develop new standards for data analytics and reporting in the organization. • Work with department managers to understand potential key metrics, partner with the department to develop appropriate reporting.

• Be the senior-level escalation point for high-priority incidents across security, network, systems, and cloud domains. • Lead investigations and refine monitoring and detection strategies. • Mentor SNOC Engineer I and II team members: coach, guide, and empower them. • Collaborate with clients and leadership to ensure operational readiness and security compliance. • Represent SNOC in client escalations and leadership discussions. • Serve as SME for cloud infrastructure monitoring, reliability, and optimization. • Lead response efforts for high-impact cloud incidents. • Design and tune cloud observability solutions (dashboards, alerting thresholds, integrations). • Implement advanced automation for monitoring, scaling, and recovery processes. • Advise on cloud security, compliance, and operational readiness. • Represent cloud operations in client and leadership discussions during escalations.