Answer incoming customer calls, identify issues through discovery, recommend solutions, and transfer to appropriate departments. Schedule and reschedule appointments while processing cancellation requests to enhance customer experience.

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Position Summary: We are seeking a detail-oriented and customer-focused Loan Retention Specialist to support our Consumer Direct Reverse Mortgage team. This role is responsible for managing active loan pipelines, working closely with borrowers throughout the loan lifecycle, and ensuring a smooth and timely closing process. The ideal candidate will have strong mortgage processing experience, excellent communication skills, and the ability to effectively address borrower concerns and objections. A minimum of five (5) years of mortgage industry experience is required, with at least one (1) year of direct reverse mortgage experience strongly preferred. This role is not responsible for originating loans but plays a critical role in borrower engagement, retention, and overall loan success. Key Responsibilities: - Manage pipeline for Consumer Direct Loan Officers - Partner closely with processing teams to ensure timely loan closings - Provide consistent and proactive updates to borrowers on loan status - Address borrower concerns, questions, and objections throughout the loan process - Act as a liaison between borrowers and internal departments to ensure a seamless experience - Maintain strong follow-up and communication to support borrower retention - Ensure accuracy and completeness of loan files in collaboration with processing Qualifications: - Minimum of five (5) years of mortgage industry experience - At least one (1) year of reverse mortgage experience - Strong mortgage processing background - Strong interdepartmental collaboration and customer service skills - Experience working directly with borrowers throughout the loan lifecycle - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking abilities - Ability to multitask and manage multiple loans in pipeline - High level of attention to detail and organizational skills - Familiarity with Encompass, Quantum Reverse, Salesforce, and Microsoft Office (Outlook, Teams) - Sales or borrower-facing experience The salary range for this position is $80,000-$120,000 annually. Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan. - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program - 100% Remote

Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. Key Responsibilities - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - trong background in a call-center environment - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace - Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Keys to Success: - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role - Minimum 2 years of Sales experience - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Compensation: $18.00 + Commission Candidates must pass a pre-employment Background Check. Endurance is an E-Verify employer. Our benefits include: - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Casual dress code - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Job DetailsJob Location: Brookfield, CT 06804Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $32.00 - $32.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Health CareGeneral Description (Duties & Responsibilities) • Monitor, assess, treat, and document patient tolerance of exercise via ROMTech virtual user platform. • Provide exercise, lifestyle modification, and disease management education for patients and family members. • Provide exercise prescription for patients utilizing clinical assessment data, patient status, and current medication regimen, and update prescription according to patient response. • Complete all required patient documentation, including ITP and session notes in a timely and HIPAA-compliant manner. • Recognize contraindications to exercise, abnormal patient responses, and respond appropriately per protocol. • Communicate with the Director, Cardiac Rehab, supervising physician, and other appropriate staff, both verbally and in writing. • Interpret patient’s ECG and biometric data efficiently and effectively. • Compile current medication list and ensure patients fully understand the reason for and actions of all medications. • Provide both personal and user feedback related to product, meeting with the Director, Cardiac Rehab and Product Manager to assist with product development as needed. • Assist with development of educational content as needed. • Other duties as may arise from time to time and as may be assigned to the employee. QualificationsSkills & Abilities • Must demonstrate a strong ability to multitask, working with multiple patients simultaneously while maintaining standards and taking appropriate action when necessary. • Enthusiastic and motivated with strong interpersonal skills; desire and ability to develop patient rapport in telehealth setting. • Strong verbal and written communication skills. • Strong organizational and time-management skills. • Organized and supportive of flexibility in working with a team. • Proficient with Microsoft 365. Work Experience Requirements • Bachelor's degree in Exercise Physiology, Exercise Science, or related field. • Master’s degree in Exercise in Exercise Physiology, Exercise Science, or related field not required, preferred. • Minimum 3 years of clinical experience in a cardiac rehab program. • 2+ years of experience in a center-based cardiac rehab setting required. • Basic Life Support (BLS), First Aid/CPR are required. • ACLS certification, required. ACSM-CEP and/or AACVPR-CCRP preferred. • Must be bi-lingual (English and Spanish) Physical Demands and Working Conditions • Ability to sit at a computer terminal for an extended period. • Moderate noise (i.e., phone calls, online meetings, computer audio) • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. • Specific vision abilities required by this job include close vision requirements due to computer work. • Regular, predictable attendance is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com.