Job Closed

This listing is no longer active.

ADT logo
ADT

Founded as the American District Telegraph Company in 1874, ADT is a privately held company that believes "home isn't just a place," but a feeling of safety, striving to instill th

Customer Retention Coordinator

Location

Florida

Posted

67 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Customer Retention Coordinator

ADT

Open this listing to view full details.

Related Job Pages

More Customer Retention Specialist Jobs

Mutual of Omaha Mortgage logo

Loan Retention Specialist

Mutual of Omaha Mortgage

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

Full TimeRemoteTeam 501-1,000

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Position Summary: We are seeking a detail-oriented and customer-focused Loan Retention Specialist to support our Consumer Direct Reverse Mortgage team. This role is responsible for managing active loan pipelines, working closely with borrowers throughout the loan lifecycle, and ensuring a smooth and timely closing process. The ideal candidate will have strong mortgage processing experience, excellent communication skills, and the ability to effectively address borrower concerns and objections. A minimum of five (5) years of mortgage industry experience is required, with at least one (1) year of direct reverse mortgage experience strongly preferred. This role is not responsible for originating loans but plays a critical role in borrower engagement, retention, and overall loan success. Key Responsibilities: - Manage pipeline for Consumer Direct Loan Officers - Partner closely with processing teams to ensure timely loan closings - Provide consistent and proactive updates to borrowers on loan status - Address borrower concerns, questions, and objections throughout the loan process - Act as a liaison between borrowers and internal departments to ensure a seamless experience - Maintain strong follow-up and communication to support borrower retention - Ensure accuracy and completeness of loan files in collaboration with processing Qualifications: - Minimum of five (5) years of mortgage industry experience - At least one (1) year of reverse mortgage experience - Strong mortgage processing background - Strong interdepartmental collaboration and customer service skills - Experience working directly with borrowers throughout the loan lifecycle - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking abilities - Ability to multitask and manage multiple loans in pipeline - High level of attention to detail and organizational skills - Familiarity with Encompass, Quantum Reverse, Salesforce, and Microsoft Office (Outlook, Teams) - Sales or borrower-facing experience The salary range for this position is $80,000-$120,000 annually. Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan. - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program - 100% Remote

United States
$80K - $120K / year
Endurance Warranty Services, LLC logo

Customer Retention Representative

Endurance Warranty Services, LLC

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Full TimeRemoteTeam 51-200

Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. Key Responsibilities - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - trong background in a call-center environment - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace - Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Keys to Success: - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role - Minimum 2 years of Sales experience - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Compensation: $18.00 + Commission Candidates must pass a pre-employment Background Check. Endurance is an E-Verify employer. Our benefits include: - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Casual dress code - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

United States
Job Closed
Full TimeRemoteTeam 201-500

Job DetailsJob Location: Brookfield, CT 06804Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $32.00 - $32.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Health CareGeneral Description (Duties & Responsibilities) • Monitor, assess, treat, and document patient tolerance of exercise via ROMTech virtual user platform. • Provide exercise, lifestyle modification, and disease management education for patients and family members. • Provide exercise prescription for patients utilizing clinical assessment data, patient status, and current medication regimen, and update prescription according to patient response. • Complete all required patient documentation, including ITP and session notes in a timely and HIPAA-compliant manner. • Recognize contraindications to exercise, abnormal patient responses, and respond appropriately per protocol. • Communicate with the Director, Cardiac Rehab, supervising physician, and other appropriate staff, both verbally and in writing. • Interpret patient’s ECG and biometric data efficiently and effectively. • Compile current medication list and ensure patients fully understand the reason for and actions of all medications. • Provide both personal and user feedback related to product, meeting with the Director, Cardiac Rehab and Product Manager to assist with product development as needed. • Assist with development of educational content as needed. • Other duties as may arise from time to time and as may be assigned to the employee. QualificationsSkills & Abilities • Must demonstrate a strong ability to multitask, working with multiple patients simultaneously while maintaining standards and taking appropriate action when necessary. • Enthusiastic and motivated with strong interpersonal skills; desire and ability to develop patient rapport in telehealth setting. • Strong verbal and written communication skills. • Strong organizational and time-management skills. • Organized and supportive of flexibility in working with a team. • Proficient with Microsoft 365. Work Experience Requirements • Bachelor's degree in Exercise Physiology, Exercise Science, or related field. • Master’s degree in Exercise in Exercise Physiology, Exercise Science, or related field not required, preferred. • Minimum 3 years of clinical experience in a cardiac rehab program. • 2+ years of experience in a center-based cardiac rehab setting required. • Basic Life Support (BLS), First Aid/CPR are required. • ACLS certification, required. ACSM-CEP and/or AACVPR-CCRP preferred. • Must be bi-lingual (English and Spanish) Physical Demands and Working Conditions • Ability to sit at a computer terminal for an extended period. • Moderate noise (i.e., phone calls, online meetings, computer audio) • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. • Specific vision abilities required by this job include close vision requirements due to computer work. • Regular, predictable attendance is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com.

United States
Full TimeRemoteTeam 10,001+Since 1949H1B Sponsor

We anticipate the application window for this opening will close on - 5 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION: Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action. Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management. To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com A DAY IN THE LIFE - POSITION RESPONSIBILITIES: - Technical Support - Successfully completes CRM Field Technical Training – including online and field-based training - Performs checks/interrogations of all CRM medical device systems post sign-off - Supports implants of all CRM products post sign-off - Provides on-call support as needed on evenings and weekends post sign-off - Provide troubleshooting support as requested - Operational Support - Assures completion of patient registration and any other required hospital documentation - Helps manage consignment inventory and trunk inventory once obtained - Provides additional inventory support to meet customer needs - Maintains software on programmers throughout the district as directed - Assists with managing daily coverage logistics as needed - Educational Support - Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed - Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off - Sales Support - Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer - Assists with obtaining customer POs throughout the quarter - Has a basic understanding of the competitive landscape - Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives - Ongoing Technical Development - Stays up to date on new products, solutions, and patient management offerings - Completes all assigned training in a timely manner - Performs other related duties as assigned MUST HAVE - MINIMUM QUALIFICATIONS: IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME - High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- - Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- - Bachelor’s Degree NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS: - B.A./B.S. Degree in nursing, life sciences, biomedical engineering - Cath Lab, EP Lab, hospital/clinic or cardiology experience - Experience teaching and educating medical personnel, peers and technical support personnel - Thorough working knowledge of medical terminology and the medical device industry - Excellent customer service skills - Proven ability to build/maintain positive relationships with peers and colleagues across organization levels - Excellent interpersonal, written/verbal communication skills - Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines - Strong work ethic in accomplishing objectives of the position - Expertise with Microsoft tools and other business applications (i.e., SalesForce.com) - Ability to meet vendor credentialing requirements - IBHRE certification (below Prin level – required for Prin level) PHYSICAL JOB REQUIREMENTS: - The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile - Continuous verbal and written communication - Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level - Sitting, standing and/or walking for up to eight plus hours per day - Environmental exposures include eye protection, infectious disease and radiation - Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R. - Frequently required to use hands to finger, handle or feel objects, tools or controls - Ability to effectively use a mobile phone, PC, keyboard and mouse - Frequent bending/stooping, squatting and balance - Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer - Must be able to drive approximately 80% of the time within assigned territory. - Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management. - Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Travel Requirements: - Minimum travel of 10% A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here. The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc. ABOUT MEDTRONIC Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):USA: $60,000.00 - $72,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here. https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document¤t_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007 The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

United States
$60K - $72K / year
Job Closed