• Monitor and manage network environments • Ensure optimal performance and update of critical network infrastructure • Provide technical support to end users • Resolve issues relating to hardware, software and mobile telephony across our end userbase • Perform routine maintenance and updates • Maintain and update network and compute environments • Collaborate with other functions and teams within IT and the wider business unit • Troubleshoot and resolve complex technical issues • Maintain knowledge documentation • Document network configurations, procedures and known issues • Assist in the implementation of new technologies • Implement and upgrade new services and platforms, adhering to appropriate change controls • Ensure compliance with company policies • Adhere to company and industry standards for security, data protection and all Standard Operating Procedures • Respond to and manage incidents and service requests • Respond and resolve incidents and requests within SLA/OLA • Manage and support Microsoft Azure environments • Monitor performance, troubleshoot issues and ensure security and compliance • Implement and maintain Azure based solutions • Manage virtual machines, storage accounts and networking components • Working with Service Management, coordinate and document major incidents through to resolution • Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information • Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes • Carryout any other reasonable duties as requested.

• Provide guidance in developing and maintaining procedures for product/process implementation. • Develop charge back handling strategy to avoid financial losses to the bank, merchants and card holders. • Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses. • Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business. • Be part of the business decision and work closely with product and promotions teams to understand current and future requirements. • Ensure crucial balance between risk and service is well understood and accepted. • Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. • Provide analysis and guidance in establishing internal and external agreements. • Plan and develop card financial and chargeback training programs to card center staff to develop their skill. • Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches. • Manage day to day chargeback processes, timely resolution of cases. • Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives. • Identify and implement revisions in accounting procedures or systems to increase efficiency.

• Complete understanding of policy and procedures related to onboarding a POS/ECom merchants • Ensure onboarding of merchants in compliance with policy • Pre-screening of Merchant Agreements, KYC documents, Trade licence, MOA, performance of system related checks etc and raise exceptions if any • Ensure completeness and accuracy of documents before onboarding of merchants.

• Support the A&R and Operations teams in managing the administrative and operational workflow of music releases • Assist in tracking and updating deal information within internal systems (e.g., Salesforce, spreadsheets) • Support the intake and organization of project and release information, including artist, producer, and song metadata • Help monitor producer, side-artist, and sample clearance statuses to ensure compliance prior to release • Conduct basic research on agreements, splits, and rights ownership to support A&R Admin and Legal teams • Assist in preparing internal summaries of deals, including key terms and rights structures • Help identify missing or inconsistent data and flag issues to the appropriate teams • Support cross-functional communication between A&R, Legal, Finance, and Project Management teams • Assist with organizing documentation and maintaining accurate records of agreements and releases • Provide general administrative support for A&R and Operations workflows