• Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. • Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business. • Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted. • Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. • Plan and develop card financial and chargeback training programs to card center staff to develop their skill. • Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches • Manage day to day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training. • Prepare and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations. • Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc. • Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of work flow, to reduce time and cost of accounting functions in order to increase card business revenue. • Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process. • Timely and quality response to merchant queries/complaints/service requests. • Monitor daily rejects and processing within settlement time frame to ensure no financial loss. • Ensuring compliance to bank’s internal control and compliance requirements, card schemes compliances, regional switch regulations. • Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs.

Title: Commercial Operations Coordinator Location: Hybrid - Palo Alto, Ca | Remote - US Job Description: Hybrid - Palo Alto, CA; Remote - US; Travel Required Transform healthcare with us. Qualified Health is a healthcare AI company partnering with health systems to deploy AI platforms that deliver measurable financial and clinical outcomes. Backed by investors like NEA, Transformation Capital, and SignalFire, we recently closed our Series B and are scaling our commercial team to match our growth. About the Role The Commercial Operations Coordinator owns the operational infrastructure of a fast-growing commercial team. You will manage scheduling across health system executives and internal leadership, coordinate industry events and conferences from logistics through follow-up, maintain CRM quality, and prepare the materials that set the team up to execute at the highest level. You will have direct visibility into how enterprise partnerships get structured and closed at a Series B healthcare AI company. You will sit in on meetings with health system C-suite executives, see how deals move from first conversation to signed agreement, and develop a working understanding of enterprise go-to-market strategy. For someone early in their career who wants to build toward a role in commercial operations, strategy, or healthcare technology, this is one of the best seats in the industry. What You’ll Do - Coordinate scheduling for the commercial team: meetings with health system executives, internal syncs, and cross-functional working sessions - Manage conference and event logistics end-to-end, including registration, travel coordination, booth setup, and post-event follow-up - Maintain CRM data quality and pipeline hygiene, ensuring records are accurate, contacts are current, and deal stages reflect reality - Prepare briefing documents, agendas, and supporting materials for prospect and partner meetings - Support the creation and formatting of commercial materials (decks, proposals, one-pagers) as needed - Track action items from meetings and ensure follow-through across the team - Identify process bottlenecks and propose solutions to improve how the commercial team operates day-to-day You Might Be a Great Fit If You - Have 1–3 years of professional experience in an operations, coordination, or administrative role, ideally at a startup or fast-paced professional environment - Are exceptionally organized and reliable. Nothing falls through the cracks - Communicate clearly and professionally, both in writing and in person - Are comfortable working with CRM tools (Salesforce, HubSpot, or similar) and standard business software - Take initiative. You see what needs to happen and do it without waiting to be asked - Are excited to learn how enterprise partnerships work at a high-growth healthcare AI company - Want to build a career in commercial operations, strategy, or healthcare technology Healthcare experience is a plus but not required. We value the ability to learn fast, operate independently, and deliver results in complex, high-stakes environments over domain expertise. Additional Details - Willingness to travel domestically as required to support events and conferences Our Commitment to Diversity Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status. Pay & Benefits The pay range for this role is between $100,000 and $120,000, and will depend on your skills, qualifications, and experience. This role is also eligible for equity and benefits.

• Build and QA marketing campaign target audiences, email templates, direct mail content, text marketing templates, and other digital marketing assets • Launch campaigns inside the VinSolutions Automotive Marketing Platform (AMP), maintaining accuracy and timeliness across all channel deliverables • QA completed graphic design work and coordinate dealer customer approvals • Process and execute assigned task work efficiently, meeting timelines agreed upon with supported CRM team members • Work alongside Client Relationship Managers and the AMP Product Team to implement campaigns on behalf of automotive dealership clients • Coordinate with other Managed Services teams to fulfill client campaign needs • Support the collection, distribution, and execution of task work for AMP Managed Services clients • Take on limited client communication (written and verbal) to support campaign updates and approvals as proficiency is built • Participate in trainings, workshops, and platform updates as assigned • Demonstrate initiative to expand responsibilities as performance is proven

Title: Manager of Operations (West Hartford, CT / Hybrid) Location: West Hartford, CT Job Description: Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Manager of Operations for our team in Connecticut. This is a hybrid role at our office located in the West Hartford, CT area. You will be required to work out of our CT office 3 times a week. Department & Position Overview: We are looking for a Manager of Operations who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things. People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership of each customer request, ensuring that we always do the right thing for our members. Every Day You Will: - Responsible for state-wide operations where you will build a team from the ground up - Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers - Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care - Hire, train and develop staff as the operations needs grow - Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations - Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve - Work with development and technology teams to oversee software adjustment to your team’s workflows - Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing - To take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards Ideal Candidate Will Possess: - 5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience) - Healthcare / home health care experience preferred but not required - Demonstrated ability to think outside the box, developing strategy and turning it into tangible results - Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees - Passion for improving home care and for leveraging technology to improve lives - Ability to utilize technology to advance company initiatives - Energized by ambitious goals and working in a fast-paced environment - Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it - Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable - An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality - A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning Preferred Candidate will Possess: - Master's Degree in healthcare administration or business administration - Experience with the Adult Foster Care (AFC) program in CT - 3 + years Medicaid experience Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics. #INDLV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $100,000 and $120,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $100,000 - $120,000 USD