• Own the end-to-end deployment model — from reference architectures and installation workflows to hardening, upgrades, and ongoing environment support across customer environments • Enable Delivery teams and SI partners to use Imogen effectively, and draw a clear boundary between Mechanical Orchard's infrastructure ownership and partner-led modernization execution • Partner with Platform to influence roadmap and architecture decisions, serving as the voice of real-world deployment complexity in platform prioritization • Engage with Sales and Delivery during pursuits to define infrastructure scope, set readiness criteria, and reduce downstream delivery risk before engagements begin • Build, hire, and develop a high-performing infrastructure engineering team through consistent coaching, career development, and a culture of ownership • Define the processes, playbooks, and metrics that move infrastructure delivery and support from heroics to a repeatable, scalable operating model

• Provides technical leadership and is responsible for determining the direction for the IT architecture, standards, design and implementation approaches for the company’s application systems, infrastructure and/or network-based cloud product systems • Creates, evaluates and implements plans and design proposals for high impact IT solutions and their use involving leading edge technologies and methods considering key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations and criticality • Mentors IT professionals • Develops project plans and influence project organization • Defines processes & methods necessary to support delivery/deployment • Complies with IT policy, procedure, and process • Engages with vendors and third parties as needed

• Own the end-to-end deployment model — from reference architectures and installation workflows to hardening, upgrades, and ongoing environment support across customer environments • Enable Delivery teams and SI partners to use Imogen effectively, and draw a clear boundary between Mechanical Orchard's infrastructure ownership and partner-led modernization execution • Partner with Platform to influence roadmap and architecture decisions, serving as the voice of real-world deployment complexity in platform prioritization • Engage with Sales and Delivery during pursuits to define infrastructure scope, set readiness criteria, and reduce downstream delivery risk before engagements begin • Build, hire, and develop a high-performing infrastructure engineering team through consistent coaching, career development, and a culture of ownership • Define the processes, playbooks, and metrics that move infrastructure delivery and support from heroics to a repeatable, scalable operating model

• Lead complex initiatives to develop infrastructure to provide solutions for business applications • Participate in various projects intended to continually improve or upgrade the infrastructure • Evaluate internal and external software solutions to meet target state architecture goals • Review and analyze high impact outages to ensure proper processes and procedures are in place to avoid future problems • Design, build, deploy, and maintain infrastructure solutions through collaborative efforts • Design, code, test, debug, and document programs using Agile development practices • Make decisions in technical designs, implementation plans, and identify project risks and resource requirements • Direct daily risk and control flow of operations, focusing on policies, procedures, and work standards • Recommend courses of action to maintain cost-effectiveness and achieve results • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals • Interact with customers and vendors