• The Business Process & Master Data Owner (BPO) is responsible for the overall management, quality, and governance of master data objects, including customers, suppliers, products, and other critical data domains. • This role involves implementing policies, standards, and requirements for master data while ensuring compliance and data quality across the organization. • The BPO collaborates with cross-functional teams to align data management with business objectives. • This role has global reach as the Embelex sites and colleagues are based in the Far East, Americas and Europe. • There will be a need to work closely with colleagues in different timezones that will require flexibility in working hours.

• Leads consultative requirements gathering sessions with internal operational stakeholders to scope analytical support needs and provide solutions that empower data driven decision making and revenue growth. • Conducts sophisticated data analysis, modeling, prescriptive/diagnostic insight generation and data storytelling across all facets of the Clinical Chart Validation (CCV) business. • Subject-matter expert in understanding database schema across all company data servers. • Works with data scientists/engineers on deployment of software solutions through planning, testing, and QA efforts. • Leads process optimization exercises to compress the time-to-value in reporting/production and charged with maximizing the utility of individuals across the organization. • Creates intuitive automated business tools, templates, and KPI reporting products that allow departments (operations/yield) to work effectively. • Designs data models and creates complex tools for internal team use that can be purposed for a broad range of trend analysis. • Conducts ROI and opportunity cost evaluations for the reallocation of resources, capital investments, and sizing new business opportunities for account management teams. • Assists management in transformational execution of new business practices and in driving operational accountability/rigor. • Leads monthly/quarterly business reviews that benchmarks each CCV departments trending financial performance, evaluates cost, and measures the overall productivity/health of the business. • Collaborates cross functionally with other internal departments to solve key business challenges and contributes as needed in executing solutions. • When necessary, creates, delivers, and maintains basic client/internal reporting. • Owns strategic initiative projects that directly impact in-year revenue. • Trains and mentors other analysts on best practices. • Self sufficient with minimal direction needed.

Overview About the Role & Team The Go-to-Market Business Operations Manager role is a critical contributor to our GTM strategy and how we drive the business. Within this role you will be responsible for managing strategic initiatives, annual planning efforts and other high profile projects. You will have the ability to drive major change and improvement throughout the organization, working closely with Sales, Customer Success, Marketing and Finance leadership to drive revenue growth and operational efficiency. This role will report to the VP of Sales Strategy & Operations. What You’ll Do - Analyze market trends, competitive dynamics and customer data to inform strategic decisions. - Gather insights from sales, customer and internal stakeholders to guide GTM strategies. - Own key workstreams for annual planning and in-year re-forecasting: capacity inputs, coverage strategy, investment tradeoffs, and execution plans. - Design and iterate on territory models and account assignment approaches across new business and expansion motions (e.g., geo/industry/segment, named accounts, overlays). - Develop quota methodologies and allocation frameworks that are data-driven, transparent, and aligned to growth goals and capacity assumptions. - Own strategic initiatives focused on pipeline growth, lead optimization, market segmentation, product rollout or other focus areas critical to revenue growth - Help identify and prioritize high propensity verticals, geographies and use cases to drive focus within our Sales and Marketing organizations - Build and maintain KPI trees and OKR frameworks for priority initiatives for Revenue Operations to implement and maintain. - Develop scalable reporting and dashboards for GTM performance (pipeline health, conversion, productivity, whitespace, attach/penetration, cohort trends) and surface actionable opportunities and risks. - Understand sales productivity and coverage, anticipate gaps and assist in developing solutions to drive improvements - Create strategies around process optimization, cross functional coordination to drive consistency and alignment across all teams at IDC. - Run pilots and experiments on messaging, pricing, segments and design incentives to motivate sellers. What You Bring - Bachelor's degree in Business, Economics, Finance, Marketing, Data Science or equivalent. (Master's degree is a plus) - 6-10 years of relevant work experience. - Proven attention to detail and excellent problem-solving skills - Strong verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams - Broad knowledge of GTM Strategies, Territory/Quota design principles and Annual Planning - Knowledge of sales and revenue forecasting processes and approaches - Ability to work independently as well as part of a larger team - Ability and willingness to interact cross-functionally, with all levels of the organization - Skills: Analytical & Strategic Thinking, Business and Market Understanding, Salesforce, Advanced Excel and Data Modeling, Strong collaboration and communication skills, Agility & execution with a high degree of accuracy, Curiosity is a must with the ability to dig into the business independently to identify areas of improvement. - Attributes: Prior exposure to sales strategy, compensation design, performance culture, comfortable working with ambiguity and building a structure from scratch, and experience supporting cross-functional revenue teams. - Limited Travel Required (less than 10% of your time) Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand. What We Offer - 15 vacation days per year (increases with tenure; carryover allowed) - 10 paid sick days per year - 1 week paid new parenting leave - Flexible work options (remote, part-time, flexible hours) - Health, dental, vision, and paramedical coverage for you and your family - $1,600 annual healthcare spending account - Employee Assistance Program for counseling and support - Best Doctors medical second opinions - Life, AD&D, and long-term disability insurance - Retirement savings plan with company match (up to 4% of salary) - $75/month technology allowance for home office or phone expenses - Company-paid cell phone plan Compensation Transparency At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified Canada market data from an independent third-party partner.The expected total annual compensation, depending on location and experience, is between $100,000 CAD – $113,000 CAD, inclusive of base salary and variable compensation. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. #LI-HR1 #LI-Remote

• Leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA. • Collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system. • Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements. • Engage cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria. • Develop and enforce process governance standards for reporting, including change and approval workflows. • Maintain reporting intake channels; apply triage and prioritization rules to ensure requests are logged, contextualized, and routed into the backlog or operational queue. • Test reported bugs, validate enhancements, and perform QA on new or changed reports pre- and post-release to confirm accuracy. • Serve as the primary point of contact for reporting and analytics users; triage incoming requests, validate intake, enforce SLAs, and ensure requests are routed appropriately.