Lead the development of a corporate newsroom, creating high-quality editorial content and ensuring narrative cohesion across channels while collaborating with cross-functional teams to surface compelling stories that enhance brand reputation.

• Own the Sales Content Ecosystem - Govern structure, quality, and lifecycle of all sales content; • Build & Maintain Vericast Sales Playbooks - Create and maintain sales play-specific playbooks across segments; • Translate Product & Product Marketing Manager Deliverables into Sales Assets - Partner with Product and Marketing to create sales content aligned to our sales strategy; • Partner with Field Leadership to Drive Adoption - Collaborate with leaders across Enterprise, Strategic, and Priority segments; • Content Analytics & Insights - Measure content usage, play adoption, and impact using enablement analytics; • Ensure Messaging Consistency Across GTM Functions - Align messaging across Sales, Marketing, Product, and Customer Success;

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Lumen is seeking a savvy and execution-oriented Lead Content Manager to create digital storytelling that advances the company’s brand, reputation, and business priorities. Reporting to the Senior Manager of Social Media, the ideal candidate operates at the intersection of digital and earned media – leaning into social storytelling while partnering with Media Relations to amplify coverage, support proactive pitching, and strengthen Lumen’s reputation. The Main Responsibilities - Create high-performing content across platforms (LinkedIn, X, video, blogs, visual storytelling) tailored to executive and corporate channels. - Develop executive social playbooks and toolkits to amplify leadership voice and thought leadership. - Ensure content reflects Lumen’s strategy, values, and transformation narrative. - Partner with the Media Relations team to amplify earned coverage across digital channels. - When needed, contribute to enterprise media relations efforts—supporting storytelling, drafting materials, and elevating Lumen’s brand in key outlets. - Ensure digital and earned media strategies are integrated and mutually reinforcing. - Analyze metrics and progress and fine-tune plan along the way What We Look For in a Candidate - At least 5+ years of relevant experience in Digital Content Creation, Social Media, Media Relations or Corporate Communications - Bachelor’s degree in related field such as Digital Communications, Communications, Public Relations - Proven results in developing social media messaging and analytics - Excellent writing and editing skills, with the ability to simplify complex topics. - Experience using analytics tools, social listening platforms, and PR/digital performance reporting. - Proven ability to work and meet tight deadlines in a fast-paced environment - Collaborative mindset with strong cross-functional partnership skills. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 341593 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• Lead and own content strategies for product launches, campaigns, market education, and other initiatives • Collaborate with Sales and Marketing to identify messaging gaps and content opportunities • Define content types, channels, and formats needed across customer journeys • Help Account Service shape creative briefs that are insight-driven, audience-specific, and goal-oriented • Own content calendars and lifecycle plans, including evergreen and content repurposing • Manage corporate brand-level content efforts including thought leadership, industry celebrations, and storytelling • Serve as the content subject matter expert, providing clear guidance on content purpose, priorities, and planning • Establish content frameworks and messaging architecture that ensure consistency across regions, products, and channels • Partner with Analytics and Commercial teams to define KPIs, measure content performance, and optimize strategy based on insights • Influence and align senior stakeholders around content priorities, trade-offs, and investment decisions