• Support the organization and initial analysis of received materials; • Assist in carrying out actions that promote market movement; • Contribute to research, mapping and market outreach; • Support customer service, ensuring clear and organized communication about process status; • Enter, update and maintain records in the system/CRM (Pipedrive), ensuring pipeline organization and control; • Operate in compliance with the consultancy's processes, standards and values.

• Answer general questions from callers using knowledge base and USPTO website • Assist with MyUSPTO account issues and other website systems support calls • Mail applicable standard printed materials to callers • Transfer customers to appropriate secondary call centers • Review and respond to incoming emails regarding patents and trademarks • Use Customer Contact Management System for tracking inquiries

Role Description Please note the following: In this role, you will be expected to work an 8 hour shift between the operational hours of 6:00am to 8:00pm Pacific Time totaling 40 hours a week. The working days will be Sunday through Saturday. Do you love to dine out? Are you passionate about helping restaurant owners succeed? Our mission at Yelp is to connect people with great local businesses, and that starts with people like you. Yelp Reservations and Yelp Waitlist are powerful tools that reach and engage diners with an unforgettable experience on the largest restaurant discovery platform in the world. The Yelp Restaurants division is growing, and we’d love to have you join us. Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. As a Restaurant Support Manager, you are committed to providing exceptional customer service with the goal of retaining and growing our client base - but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients. What you'll do: - Provide exceptional and timely inbound customer support via phone and email - Consult and educate our customers to provide value, resolve their business needs, and retain their business - Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners - Grow and learn in a fast-paced high-growth environment Qualifications - Bachelor's Degree or 3+ years of relevant client-facing experience - Experience in SaaS, sales, client retention, support, or customer success is preferred Requirements - Be available to work weekends and holidays between the hours of 6AM-8PM PST - Great communicator - Whether it’s on the phone, through email or via live chat, you excel at communicating with customers - Positive - You strive to maintain a positive working space with both customers and peers - Adaptable - You are adaptable and can think on your feet - Supportive - You don’t hesitate to lend a helping hand to other team members when possible - Value Focused - Solid ability to handle challenging conversations and add value to business owners - Willingness to Learn and Grow - You are open to feedback, adaptive and coachable Benefits - Effective your first day: Full medical, vision, and dental coverage - Mental health support and services via Modern Health - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) - 7 paid wellness days - 12 paid holidays, plus one floating holiday - Up to 14 weeks of parental leave - Monthly wellness subsidy - Flexible spending account - 401(k) retirement savings plan - Employee stock purchase plan - Professional development reimbursement - Work from home reimbursement - Compensation base salary is $55,000-$80,000 annually

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. Participate in team huddles and training sessions to stay informed on product updates and policy changes. Maintain a positive and solutions-oriented approach in all member interactions. Review general team processes for accuracy and recommend updates to leadership. Professional Development Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. Seek mentorship and feedback to grow into more advanced support or account-facing roles. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. Participate in team huddles and training sessions to stay informed on product updates and policy changes. Maintain a positive and solutions-oriented approach in all member interactions. Review general team processes for accuracy and recommend updates to leadership. Professional Development Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. Seek mentorship and feedback to grow into more advanced support or account-facing roles. Qualifications Required 1–2 years of experience in customer service, healthcare, insurance, or benefits. Strong verbal and written communication skills. Ability to manage member issues with empathy and attention to detail. Preferred Associate’s degree in Business, Healthcare Administration, or related field. Familiarity with CRM platforms, call center tools, or SOP documentation. Interest in career growth within client support or account management. Scheduled Hours for this position: Monday - Friday 9 AM - 5:30 PM MST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.